910 2015 910 Ojp Bja

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
BJA (OJP Program)
MID:	c1sk8JFdo0JE1RoJ9A1Vww==
Date:	11/27/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the Bureau of Justice Assistance (BJA) site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text

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Sheet 2: Model Questions

Model Instance Name:
BJA (OJP Program)
MID:		c1sk8JFdo0JE1RoJ9A1Vww==
Partitioned = Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		11/27/2012
BJA (OJP Program)
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	17	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this agency?
2	Content - Quality	Please rate the quality of information on this site.	18	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the website tools provided on this site.				22	Return	How likely are you to return to this site?
5	Functionality - Convenient	Please rate the convenient placement of the website tools on this site.
6	Functionality - Variety	Please rate the variety of website tools on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Custom Questions

Model Instance Name:				red & strike-through: DELETE
BJA (OJP Program)				underlined & italicized: RE-ORDER
MID: c1sk8JFdo0JE1RoJ9A1Vww==				pink: ADDITION
Date:	11/27/2012			blue + -->: REWORDING
BJA (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID	Skip Logic Label	Question Text	bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions	CQ Label
LNH2343		How frequently do you visit this site?	LNH2343A01	This is my first visit		Radio button, one-up vertical	Single	Y		Visit Frequency
			LNH2343A02	Daily/more than once a day
			LNH2343A03	At least once a week
			LNH2343A04	At least once a month
			LNH2343A05	Every few months
			LNH2343A06	Once every six months or less often
LNH2344		What best describes your organizational affiliation?	LNH2344A01	State government		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Org.Affiliation
			LNH2344A02	County government
			LNH2344A03	Municipal government
			LNH2344A04	Indian Tribal government
			LNH2344A05	Federal government or agency
			LNH2344A06	University/college/school faculty or staff
			LNH2344A07	Private sector
			LNH2344A08	Non-profit
			LNH2344A09	Student
			LNH2344A10	Media
			LNH2344A11	General public
			LNH2344A12	Other	A
LNH2345	A	Please briefly describe your other affiliation:				Text field, <100 char		N	Skip Logic Group*	OE_Affiliation
LNH2346		Which category best describes your professional field?	LNH2346A01	Law enforcement officer or official		Drop down, select one	Single	Y	Skip Logic Group*	Role
			LNH2346A02	Counter-terrorism/Homeland security
			LNH2346A03	Corrections officer or official
			LNH2346A04	Courts/judicial system
			LNH2346A05	Substance abuse treatment
			LNH2346A06	Mental health professional
			LNH2346A07	Social worker or counselor
			LNH2346A08	Academic researcher
			LNH2346A09	Educator or trainer
			LNH2346A10	Student
			LNH2346A11	Local or State Government (elected, appointed or staff member)
			LNH2346A12	Federal Government or Agency
			LNH2346A13	Community or faith-based organization associate
			LNH2346A14	General Public
			LNH2346A15	Other	B
LNH2347	B	Please briefly describe your other professional role:				Text field, <100 char		N	Skip Logic Group*	Other role
LNH2348		What is your primary reason for visiting this site today?	LNH2348A01	Apply for or learn about grants or funding	O	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Reason
			LNH2348A02	Track, manage, or find information on prior grant awards
			LNH2348A03	Find information or publications on a specific program or topic	U
			LNH2348A04	Find training or technical assistance	Q
			LNH2348A05	Find information on program evaluation	S
			LNH2348A06	Check for conferences, webinars or other events	U
			LNH2348A07	Access Justice Today or check announcements
			LNH2348A08	Obtain contact information for the Bureau of Justice Assistance
			LNH2348A09	Subscribe to My BJA or RSS feeds
			LNH2348A10	I was just browsing, not looking for anything in particular
			LNH2348A11	Other	C
LNH2349	C	Please briefly describe your primary reason for today's site visit:				Text field, <100 char		N	Skip Logic Group*	Other reason
LNH2350	O	In general, which of these categories best matches your area of interest for grants or funding?	LNH2350A01	Law enforcement/policing		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Grants
			LNH2350A02	Adjudication policy and court programs
			LNH2350A03	Corrections
			LNH2350A04	Reentry programs
			LNH2350A05	Crime prevention
			LNH2350A06	Information sharing/integration
			LNH2350A07	Statistical or academic research
			LNH2350A08	Substance abuse (treatment/monitoring/judicial programs)
			LNH2350A09	Mental health
			LNH2350A10	Victim services programs
			LNH2350A11	Tribal justice
			LNH2350A12	Counter-terrorism/Homeland security
			LNH2350A13	I was interested in general grant or funding information only
			LNH2350A14	Other	P
LNH2351	P	Please briefly describe your other area of funding interest:				Text field, <100 char		N	Skip Logic Group*	OE_Grants
LNH2352	Q	In general, which of these categories best matches your area of interest for training?	LNH2352A01	Law enforcement/policing		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Training
			LNH2352A02	Adjudication policy and court programs
			LNH2352A03	Corrections
			LNH2352A04	Reentry programs
			LNH2352A05	Crime prevention
			LNH2352A06	Information sharing/integration
			LNH2352A07	Statistical or academic research
			LNH2352A08	Substance abuse (treatment/monitoring/judicial programs)
			LNH2352A09	Mental health
			LNH2352A10	Victim services programs
			LNH2352A11	Tribal justice
			LNH2352A12	Counter-terrorism/Homeland security
			LNH2352A13	I was interested in general information only, or just browsing
			LNH2352A14	Other	R
LNH2353	R	Please briefly describe your other area of training interest:				Text field, <100 char		N	Skip Logic Group*	OE_Training
LNH2354	S	In general, which of these categories best matches your area of interest for program evaluation?	LNH2354A01	Law enforcement/policing		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Evaluation
			LNH2354A02	Adjudication policy and court programs
			LNH2354A03	Corrections
			LNH2354A04	Reentry programs
			LNH2354A05	Crime prevention
			LNH2354A06	Information sharing/integration
			LNH2354A07	Statistical or academic research
			LNH2354A08	Substance abuse (treatment/monitoring/judicial programs)
			LNH2354A09	Mental health
			LNH2354A10	Victim services programs
			LNH2354A11	Tribal justice
			LNH2354A12	Counter-terrorism/Homeland security
			LNH2354A13	I was interested in general information only, or just browsing
			LNH2354A14	Other	T
LNH2355	T	Please briefly describe your other area of evaluation interest:				Text field, <100 char		N	Skip Logic Group*	OE_Evaluation
LNH2356	U	In general, which of these subjects best matches your primary area of interest?	LNH2356A01	Law enforcement/policing		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Topic of Interest
			LNH2356A02	Adjudication policy and court programs
			LNH2356A03	Corrections
			LNH2356A04	Reentry programs
			LNH2356A05	Crime prevention
			LNH2356A06	Information sharing/integration
			LNH2356A07	Statistical or academic research
			LNH2356A08	Substance abuse (treatment/monitoring/judicial programs)
			LNH2356A09	Mental health
			LNH2356A10	Victim services programs
			LNH2356A11	Tribal justice
			LNH2356A12	Counter-terrorism/Homeland security
			LNH2356A13	Other	V
LNH2357	V	Please briefly describe your other topical area of interest:				Text field, <100 char		N	Skip Logic Group*	OE_Topic
LNH2358		What is the primary method you used to locate information on this site?	LNH2358A01	I used the main navigation tabs/headings near the top of the home page		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Method of Looking
			LNH2358A02	I used one of the center home page links (I Want To, Announcements, etc.)
			LNH2358A03	I used the Information or Connect links at the bottom of the page
			LNH2358A04	I used the site search feature
			LNH2358A05	I used the site map
			LNH2358A06	Already knew area to land on or used a MyBJA dashboard link
			LNH2358A07	Other	D
LNH2359	D	What other method did you use to look for the information you wanted / needed?				Text area, no char limit		N	Skip Logic Group*	Other Method
LNH2360		Were you able to find what you were looking for on the BJA site today?	LNH2360A01	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Able to Accomplish
			LNH2360A02	No	X, Y
			LNH2360A03	Partially	X, Y
			LNH2360A04	I wasn't looking for anything in particular
LNH2361	X	Please tell us specifically what were you unable to find or accomplish:				Text area, no char limit		N	Skip Logic Group*	Unable to Accomplish
LNH2362	Y	What will you do next?	LNH2362A01	Continue looking on this site or try again later		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Do Next
			LNH2362A02	Contact BJA by telephone
			LNH2362A03	Contact BJA via email
			LNH2362A04	Contact BJA through regular mail
			LNH2362A05	Try another website or other resource
			LNH2362A06	Nothing, although I did not find what I was looking for
			LNH2362A07	Other	Z
LNH2363	Z	Please describe what you will do next:				Text area, no char limit		N	Skip Logic Group*	OE_Do Next
LNH2364		How would you describe your navigation experience on this site today? (select all that apply)	LNH2364A01	I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation
			LNH2364A02	Links often did not take me where I expected
			LNH2364A03	Had difficulty finding relevant information
			LNH2364A04	Links/labels are difficult to understand
			LNH2364A05	Too many links/navigational options to choose from
			LNH2364A06	Had technical difficulties (error messages, broken links, etc.)	E
			LNH2364A07	Could not navigate back to previous information
			LNH2364A08	I had a navigation difficulty not listed above:	F
LNH2365	E	Please describe which links were broken or had error messages:				Text area, no char limit		N	Skip Logic Group*	OE_Nav Link
LNH2366	F	Please briefly describe your additional navigation difficulty:				Text area, no char limit		N	Skip Logic Group*	OE_Navigate
LNH2367		Did you use any search features on this site today?	LNH2367A01	Yes	G	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Usage
			LNH2367A02	No
LNH2368	G	Please tell us about your experience with the site's search features today. (Please select the best description)	LNH2368A01	Search results were helpful		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Experience
			LNH2368A02	Results were not relevant/not what I wanted
			LNH2368A03	Too many results/I needed to refine my search
			LNH2368A04	Not enough results
			LNH2368A05	Returned NO results	H
			LNH2368A06	Received error message(s)	I
			LNH2368A07	Search speed was too slow
			LNH2368A08	I experienced a different search issue (please explain):	I
LNH2369	H	What search term(s) did you use?				Text area, no char limit		N	Skip Logic Group*	OE_Search Terms
LNH2370	I	Please describe the issues and/or errors you experienced with the search feature:				Text area, no char limit		N	Skip Logic Group*	OE_Search Issue
LNH2371		If you could make one change/improvement to this website, what would it be?				Text area, no char limit		N		Improvements
LNH2372		How did you learn about BJA.gov?	LNH2372A01	Search engine (Google, Bing, etc.)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	How Found
			LNH2372A02	Prior visit (or had bookmarked/saved as favorite)
			LNH2372A03	Referred by another Dept. of Justice or OJP site
			LNH2372A04	Referred by different website, other than DOJ or OJP sites
			LNH2372A05	Social media (Twitter, Facebook, etc.)
			LNH2372A06	News source (magazine/newspaper/radio/television)
			LNH2372A07	Referred by a professional or academic acquaintance
			LNH2372A08	Referred by a friend or family member
			LNH2372A09	Other	J
LNH2373	J	Please specify how you learned about this website:				Text area, no char limit		N	Skip Logic Group*	OE-Found
LNH2374		Do you subscribe to the monthly Justice Today newsletter?	LNH2374A01	Yes		Radio button, one-up vertical	Single	Y		Subscribe
			LNH2374A02	No, I have no interest in subscribing
			LNH2374A03	Not yet, but I intend to
LNH2375		Do you connect with BJA using the RSS feed or Twitter account?	LNH2375A01	I connect with BJA using both RSS and Twitter		Radio button, one-up vertical	Single	Y		Connect
			LNH2375A02	I subscribe only to RSS feeds
			LNH2375A03	I use only Twitter
			LNH2375A04	No, I am not interested at this time
			LNH2375A05	No, but I intend to use at least one of them in the future
LNH2376		Do you ever access the Internet using a mobile phone or tablet?	LNH2376A01	Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Access Mobile Internet
			LNH2376A02	No
LNH2377	A	Which of the following devices do you have?	LNH2377A01	A SmartPhone		Radio button, one-up vertical	Multi	Y	Skip Logic Group*	Phone or Tablet
			LNH2377A02	A tablet
			LNH2377A03	None of these
LNH2378	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	LNH2378A01	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Federal Mobile Site Usage
			LNH2378A02	No, but I plan to do so
			LNH2378A03	No, but I might in the future
			LNH2378A04	No, and I don't plan to do so
LNH2379	C	Have you ever accessed the BJA site using a mobile phone or tablet?	LNH2379A01	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Mobile Site Usage
			LNH2379A02	No, but I plan to do so
			LNH2379A03	No, but I might in the future
			LNH2379A04	No, and I don't plan to do so