910 2015 910 Ojp Bja

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2015 910 OJP BJA.xlsx

2015 901 CMS Cahaba GBA JJ MAC - 2015 916 USDS FSIS

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text

Model Instance Name:








BJA (OJP Program)







MID: c1sk8JFdo0JE1RoJ9A1Vww==






Date: 11/27/2012








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting the Bureau of Justice Assistance (BJA) site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”







































































ALTERNATE WEB Thank You Text
















































































































































Sheet 2: Model Questions

Model Instance Name:







BJA (OJP Program)







MID:
c1sk8JFdo0JE1RoJ9A1Vww==




Partitioned = Y






NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date:
11/27/2012



BJA (OJP Program)
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Primary Resource (1=Very Unlikely, 10=Very Likely)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 17 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
20 Primary Resource How likely are you to use this site as your primary resource for obtaining information from this agency?
2 Content - Quality Please rate the quality of information on this site. 18 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Content - Freshness Please rate the freshness of content on this site. 19 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
21 Recommend How likely are you to recommend this site to someone else?


Functionality (1=Poor, 10=Excellent, Don't Know)




Return (1=Very Unlikely, 10=Very Likely)
4 Functionality - Usefulness Please rate the usefulness of the website tools provided on this site.


22 Return How likely are you to return to this site?
5 Functionality - Convenient Please rate the convenient placement of the website tools on this site.





6 Functionality - Variety Please rate the variety of website tools on this site.







Look and Feel (1=Poor, 10=Excellent, Don't Know)





7 Look and Feel - Appeal Please rate the visual appeal of this site.





8 Look and Feel - Balance Please rate the balance of graphics and text on this site.




9 Look and Feel - Readability Please rate the readability of the pages on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





10 Navigation - Organized Please rate how well the site is organized.





11 Navigation - Options Please rate the options available for navigating this site.





12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.





13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)





14 Site Performance - Loading Please rate how quickly pages load on this site.





15 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





16 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Sheet 3: Custom Questions

Model Instance Name:


red & strike-through: DELETE






BJA (OJP Program)


underlined & italicized: RE-ORDER






MID: c1sk8JFdo0JE1RoJ9A1Vww==


pink: ADDITION






Date: 11/27/2012
blue + -->: REWORDING


















BJA (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID Skip Logic Label Question Text bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label
LNH2343
How frequently do you visit this site? LNH2343A01 This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency



LNH2343A02 Daily/more than once a day









LNH2343A03 At least once a week









LNH2343A04 At least once a month









LNH2343A05 Every few months









LNH2343A06 Once every six months or less often






LNH2344
What best describes your organizational affiliation? LNH2344A01 State government
Radio button, one-up vertical Single Y Skip Logic Group* Org.Affiliation



LNH2344A02 County government









LNH2344A03 Municipal government









LNH2344A04 Indian Tribal government









LNH2344A05 Federal government or agency









LNH2344A06 University/college/school faculty or staff









LNH2344A07 Private sector









LNH2344A08 Non-profit









LNH2344A09 Student









LNH2344A10 Media









LNH2344A11 General public









LNH2344A12 Other A





LNH2345 A Please briefly describe your other affiliation:


Text field, <100 char
N Skip Logic Group* OE_Affiliation
LNH2346
Which category best describes your professional field? LNH2346A01 Law enforcement officer or official
Drop down, select one Single Y Skip Logic Group* Role



LNH2346A02 Counter-terrorism/Homeland security









LNH2346A03 Corrections officer or official









LNH2346A04 Courts/judicial system









LNH2346A05 Substance abuse treatment









LNH2346A06 Mental health professional









LNH2346A07 Social worker or counselor









LNH2346A08 Academic researcher









LNH2346A09 Educator or trainer









LNH2346A10 Student









LNH2346A11 Local or State Government (elected, appointed or staff member)









LNH2346A12 Federal Government or Agency









LNH2346A13 Community or faith-based organization associate









LNH2346A14 General Public









LNH2346A15 Other B





LNH2347 B Please briefly describe your other professional role:


Text field, <100 char
N Skip Logic Group* Other role
LNH2348
What is your primary reason for visiting this site today? LNH2348A01 Apply for or learn about grants or funding O Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason



LNH2348A02 Track, manage, or find information on prior grant awards








LNH2348A03 Find information or publications on a specific program or topic U








LNH2348A04 Find training or technical assistance Q








LNH2348A05 Find information on program evaluation S








LNH2348A06 Check for conferences, webinars or other events U








LNH2348A07 Access Justice Today or check announcements









LNH2348A08 Obtain contact information for the Bureau of Justice Assistance









LNH2348A09 Subscribe to My BJA or RSS feeds









LNH2348A10 I was just browsing, not looking for anything in particular









LNH2348A11 Other C





LNH2349 C Please briefly describe your primary reason for today's site visit:


Text field, <100 char
N Skip Logic Group* Other reason
LNH2350 O In general, which of these categories best matches your area of interest for grants or funding? LNH2350A01 Law enforcement/policing
Radio button, one-up vertical Single Y Skip Logic Group* Grants



LNH2350A02 Adjudication policy and court programs









LNH2350A03 Corrections









LNH2350A04 Reentry programs









LNH2350A05 Crime prevention









LNH2350A06 Information sharing/integration









LNH2350A07 Statistical or academic research









LNH2350A08 Substance abuse (treatment/monitoring/judicial programs)









LNH2350A09 Mental health









LNH2350A10 Victim services programs









LNH2350A11 Tribal justice









LNH2350A12 Counter-terrorism/Homeland security









LNH2350A13 I was interested in general grant or funding information only









LNH2350A14 Other P





LNH2351 P Please briefly describe your other area of funding interest:


Text field, <100 char
N Skip Logic Group* OE_Grants
LNH2352 Q In general, which of these categories best matches your area of interest for training? LNH2352A01 Law enforcement/policing
Radio button, one-up vertical Single Y Skip Logic Group* Training



LNH2352A02 Adjudication policy and court programs









LNH2352A03 Corrections









LNH2352A04 Reentry programs









LNH2352A05 Crime prevention









LNH2352A06 Information sharing/integration









LNH2352A07 Statistical or academic research









LNH2352A08 Substance abuse (treatment/monitoring/judicial programs)









LNH2352A09 Mental health









LNH2352A10 Victim services programs









LNH2352A11 Tribal justice









LNH2352A12 Counter-terrorism/Homeland security









LNH2352A13 I was interested in general information only, or just browsing









LNH2352A14 Other R





LNH2353 R Please briefly describe your other area of training interest:


Text field, <100 char
N Skip Logic Group* OE_Training
LNH2354 S In general, which of these categories best matches your area of interest for program evaluation? LNH2354A01 Law enforcement/policing
Radio button, one-up vertical Single Y Skip Logic Group* Evaluation



LNH2354A02 Adjudication policy and court programs









LNH2354A03 Corrections









LNH2354A04 Reentry programs









LNH2354A05 Crime prevention









LNH2354A06 Information sharing/integration









LNH2354A07 Statistical or academic research









LNH2354A08 Substance abuse (treatment/monitoring/judicial programs)









LNH2354A09 Mental health









LNH2354A10 Victim services programs









LNH2354A11 Tribal justice









LNH2354A12 Counter-terrorism/Homeland security









LNH2354A13 I was interested in general information only, or just browsing









LNH2354A14 Other T





LNH2355 T Please briefly describe your other area of evaluation interest:


Text field, <100 char
N Skip Logic Group* OE_Evaluation
LNH2356 U In general, which of these subjects best matches your primary area of interest? LNH2356A01 Law enforcement/policing
Radio button, one-up vertical Single Y Skip Logic Group* Topic of Interest



LNH2356A02 Adjudication policy and court programs









LNH2356A03 Corrections









LNH2356A04 Reentry programs









LNH2356A05 Crime prevention









LNH2356A06 Information sharing/integration









LNH2356A07 Statistical or academic research









LNH2356A08 Substance abuse (treatment/monitoring/judicial programs)









LNH2356A09 Mental health









LNH2356A10 Victim services programs









LNH2356A11 Tribal justice









LNH2356A12 Counter-terrorism/Homeland security









LNH2356A13 Other V





LNH2357 V Please briefly describe your other topical area of interest:


Text field, <100 char
N Skip Logic Group* OE_Topic
LNH2358
What is the primary method you used to locate information on this site? LNH2358A01 I used the main navigation tabs/headings near the top of the home page
Radio button, one-up vertical Single Y Skip Logic Group* Method of Looking



LNH2358A02 I used one of the center home page links (I Want To, Announcements, etc.)









LNH2358A03 I used the Information or Connect links at the bottom of the page









LNH2358A04 I used the site search feature









LNH2358A05 I used the site map









LNH2358A06 Already knew area to land on or used a MyBJA dashboard link









LNH2358A07 Other D





LNH2359 D What other method did you use to look for the information you wanted / needed?


Text area, no char limit
N Skip Logic Group* Other Method
LNH2360 Were you able to find what you were looking for on the BJA site today? LNH2360A01 Yes Radio button, one-up vertical Single Y Skip Logic Group* Able to Accomplish



LNH2360A02 No X, Y








LNH2360A03 Partially X, Y








LNH2360A04 I wasn't looking for anything in particular






LNH2361 X Please tell us specifically what were you unable to find or accomplish:


Text area, no char limit
N Skip Logic Group* Unable to Accomplish
LNH2362 Y What will you do next? LNH2362A01 Continue looking on this site or try again later Radio button, one-up vertical Single Y Skip Logic Group* Do Next



LNH2362A02 Contact BJA by telephone









LNH2362A03 Contact BJA via email









LNH2362A04 Contact BJA through regular mail









LNH2362A05 Try another website or other resource









LNH2362A06 Nothing, although I did not find what I was looking for









LNH2362A07 Other Z





LNH2363 Z Please describe what you will do next:


Text area, no char limit
N Skip Logic Group* OE_Do Next
LNH2364
How would you describe your navigation experience on this site today? (select all that apply) LNH2364A01 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation



LNH2364A02 Links often did not take me where I expected









LNH2364A03 Had difficulty finding relevant information









LNH2364A04 Links/labels are difficult to understand









LNH2364A05 Too many links/navigational options to choose from









LNH2364A06 Had technical difficulties (error messages, broken links, etc.) E








LNH2364A07 Could not navigate back to previous information









LNH2364A08 I had a navigation difficulty not listed above: F





LNH2365 E Please describe which links were broken or had error messages:


Text area, no char limit
N Skip Logic Group* OE_Nav Link
LNH2366 F Please briefly describe your additional navigation difficulty:


Text area, no char limit
N Skip Logic Group* OE_Navigate
LNH2367
Did you use any search features on this site today? LNH2367A01 Yes G Radio button, one-up vertical Single Y Skip Logic Group* Search Usage



LNH2367A02 No






LNH2368 G Please tell us about your experience with the site's search features today. (Please select the best description) LNH2368A01 Search results were helpful
Radio button, one-up vertical Single Y Skip Logic Group* Search Experience



LNH2368A02 Results were not relevant/not what I wanted









LNH2368A03 Too many results/I needed to refine my search









LNH2368A04 Not enough results









LNH2368A05 Returned NO results H








LNH2368A06 Received error message(s) I








LNH2368A07 Search speed was too slow









LNH2368A08 I experienced a different search issue (please explain): I





LNH2369 H What search term(s) did you use?


Text area, no char limit
N Skip Logic Group* OE_Search Terms
LNH2370 I Please describe the issues and/or errors you experienced with the search feature:


Text area, no char limit
N Skip Logic Group* OE_Search Issue
LNH2371
If you could make one change/improvement to this website, what would it be?


Text area, no char limit
N
Improvements
LNH2372
How did you learn about BJA.gov? LNH2372A01 Search engine (Google, Bing, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* How Found



LNH2372A02 Prior visit (or had bookmarked/saved as favorite)









LNH2372A03 Referred by another Dept. of Justice or OJP site









LNH2372A04 Referred by different website, other than DOJ or OJP sites









LNH2372A05 Social media (Twitter, Facebook, etc.)









LNH2372A06 News source (magazine/newspaper/radio/television)









LNH2372A07 Referred by a professional or academic acquaintance









LNH2372A08 Referred by a friend or family member









LNH2372A09 Other J





LNH2373 J Please specify how you learned about this website:


Text area, no char limit
N Skip Logic Group* OE-Found
LNH2374
Do you subscribe to the monthly Justice Today newsletter? LNH2374A01 Yes Radio button, one-up vertical Single Y
Subscribe



LNH2374A02 No, I have no interest in subscribing









LNH2374A03 Not yet, but I intend to






LNH2375
Do you connect with BJA using the RSS feed or Twitter account? LNH2375A01 I connect with BJA using both RSS and Twitter
Radio button, one-up vertical Single Y
Connect



LNH2375A02 I subscribe only to RSS feeds









LNH2375A03 I use only Twitter









LNH2375A04 No, I am not interested at this time









LNH2375A05 No, but I intend to use at least one of them in the future






LNH2376
Do you ever access the Internet using a mobile phone or tablet? LNH2376A01 Yes A, B Radio button, one-up vertical Single Y Skip Logic Group* Access Mobile Internet



LNH2376A02 No






LNH2377 A Which of the following devices do you have? LNH2377A01 A SmartPhone
Radio button, one-up vertical Multi Y Skip Logic Group* Phone or Tablet



LNH2377A02 A tablet









LNH2377A03 None of these






LNH2378 B Have you ever accessed ANY federal website using a mobile phone or tablet? LNH2378A01 Yes C Radio button, one-up vertical Single Y Skip Logic Group* Federal Mobile Site Usage



LNH2378A02 No, but I plan to do so









LNH2378A03 No, but I might in the future









LNH2378A04 No, and I don't plan to do so






LNH2379 C Have you ever accessed the BJA site using a mobile phone or tablet? LNH2379A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group* Mobile Site Usage



LNH2379A02 No, but I plan to do so









LNH2379A03 No, but I might in the future









LNH2379A04 No, and I don't plan to do so














































































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