915 2015 915 TreasuryDirect

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting TreasuryDirect. You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of TreasuryDirect. Please take a minute or two to give us your opinions. The feedback you provide will help TreasuryDirect enhance its site and serve you better in the future. <p>All results are strictly confidential.</p>			Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.
	Welcome Text - Alternate			Thank You Text - Alternate

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Sheet 2: Model Qsts

Model Name		TreasuryDirect v2					Red & Strike-Through: Delete
Model ID		1oA44tlsdkcINZIQtpkhxg4C					Underlined & Italicized: Re-order
Partitioned		Yes					Pink: Addition
Date		11/25/2014					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Navigation (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Navigation - Organized	Please rate how well the site is organized.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to this site?
2	Navigation - Options	Please rate the options available for navigating this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Navigation - Layout	Please rate how well the site layout helps you find what you need.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend this agency to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Site Performance - Completeness	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Site Information (1=Poor, 10=Excellent, Don't Know)
7	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
8	Site Information - Understandable	Please rate how understandable this site’s information is.
9	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
10	Look and Feel - Appeal	Please rate the visual appeal of this site.
11	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
12	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
13	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
14	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
15	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.

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Sheet 3: Current CQs

Model Name	TreasuryDirect v2				Red & Strike-Through: Delete
Model ID	1oA44tlsdkcINZIQtpkhxg4C				Underlined & Italicized: Re-order
Partitioned	Yes				Pink: Addition
Date	(1/2/2013)				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
LNH5573Q001		How frequently do you visit this site?	First time		Y	Drop down, select one		Visit Frequency
			Daily
			About once a week
			About once a month
			Every 6 months or less
LNH5573Q002		What best describes your role in visiting this site?	Individual saver/investor		Y	Drop down, select one		Role
			Bank or credit union representative
			Member of the press
			Financial planner
			Pension fund manager
			Hedge fund manager
			Broker
			Primary dealer
			Research analyst
			Other
LNH5573Q003		What is your primary reason for visiting the site today?	Perform research (i.e., gather information, savings bonds, value)	B	Y	Radio button, one-up vertical	Skip Logic Group	Reason
			Purchase a Treasury security
			Open a TreasuryDirect account for myself	D,E
			Assist someone else in opening a TreasuryDirect account
			Access my TreasuryDirect account	D,E
			Find info on exchanging paper savings bonds for electronic securities
			Browsing the site
			Other	A
LNH5573Q004	A	Please specify other reason for visiting the site.			N	Text area, no char limit	Skip Logic Group	Other Reason
LNH5573Q005	B	Which of the following best describes the topic that you are researching on our site today?	Find ways to save for college or other goals		N	Radio button, one-up vertical	Skip Logic Group	Topic
			Learn about Treasury securities
			Check rates
			Learn about TreasuryDirect
			Learn about T-bills, notes or TIPS
			View the auction calendar
			Learn about savings bonds
			Calculate the current value of savings bonds owned
			Learn how to exchange paper savings bonds for electronic securities
			How to cash in/redeem bonds
			National debt
			Other	C
LNH5573Q006	C	Please specify other topic researched on the site.			N	Text area, no char limit	Skip Logic Group	Other topic
LNH5573Q007	D	Please tell us how useful are the user instructions within this application.	Very useful		N	Drop down, select one	Skip Logic Group	Account instructions
			Somewhat useful
			Not very useful
			Not at all useful
			Don't know
LNH5573Q008	E	How easy was it to utilize the account features and navigate through the steps?	Very easy		N	Drop down, select one	Skip Logic Group	Account features
			Somewhat easy
			Somewhat difficult
			Very difficult
			Don't know
LNH5573Q009		What source brought you to our site?	Search engine		Y	Radio button, one-up vertical	Skip Logic Group	Source
			Another website/link
			Media/news story
			Other government site
			Site bookmarked
			Referral from a friend/family/colleague/banker
			Brochure, flyer, poster, or other printed material
			Email from TreasuryDirect
			Bank/Financial Institution
			Other	A
LNH5573Q010	A	Please specify other source.			N	Text area, no char limit	Skip Logic Group	Other source
LNH5573Q011		Did you find what you were looking for?	Yes		Y	Drop down, select one	Skip Logic Group	Find
			No	A
			Partially
LNH5573Q012	A	If you didn't find what you were looking for, please specify the information wanted.			N	Text area, no char limit	Skip Logic Group	Info not found
LNH5573Q013		What method are you using to locate the information?	Navigating through the Web pages	X	Y	Drop down, select one	Skip Logic Group	Method
			Site Map	X
			Search feature	Y
			Categories on the top navigation bar	X
			Categories on the left navigation bar	X
			Quick Links	X
			All of the above	X,Y
			Other
LNH5573Q014	Y	If you used the site's search feature today, which of the following describes your experience with the search feature?	Descriptions of results were helpful		N	Drop down, select one	Skip Logic Group	Search difficulty
			Descriptions of results were not helpful
			Returned too many results
			Returned not enough results
			Returned results that were too similar/redundant
			I was not sure what words to use in my search
			Search required too many refinements to get to what I wanted
			Results were not relevant to my search terms/needs
			Other
LNH5573Q015	X	What type of difficulty, if any, did you encounter with the navigation process?	Encountered no difficulties with the navigation		N	Drop down, select one	Skip Logic Group	Navigation difficulty
			Could not determine the best link on most pages
			Could not navigate back to previous information
			Would often feel lost, not know where I was
			Had difficulty finding related information
			Too many links or navigational choices
			Links did not take me where I expected
			Could not get started or did not know where to begin
			Had difficulty finding detailed information
			Had technical difficulties (e.g. broken links, error messages)
			Navigation did not support what I was trying to accomplish
			Navigated to the general area but could not find the specific information I needed
			Other
LNH5573Q016		What other information would you like to see on our site?	More information on Treasury securities/savings bonds		Y	Radio button, one-up vertical	Skip Logic Group	Other info wanted
			More information on TreasuryDirect
			More information on values and interest rates
			Better instructions on using TreasuryDirect	B
			Better account instructions	B
			Other	A
LNH5573Q017	A	Please specify other information.			N	Text area, no char limit	Skip Logic Group	Other info
LNH5573Q018	B	Please provide some specifics of how can we improve the instructions to make it easier for you to use the TreasuryDirect site.			N	Text area, no char limit	Skip Logic Group	Instructions
LNH5573Q019		If you could make one improvement to this site, what would it be?			N	Text area, no char limit		Improvement
LNH5573Q020		What is your gender?	Female		N	Drop down, select one		Gender
			Male
LNH5573Q021		Which range best describes your age?	Under 18		N	Drop down, select one		Age
			18-24
			25-34
			35-44
			45-54
			55-64
			65-74
			75-84
			85 or older
LNH5573Q022		Which of the following indicates the highest level of education you have completed?	Grade school or some high school		N	Drop down, select one		Education
			High school graduate or GED
			Some college/vocational school
			College graduate
			Some postgraduate school
			Graduate/professional degree