Form 917 2015 917 Alumni v3 Questionnaire

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2015 917 Alumni v3 Questionnaire.xlsx

2015 917 Alumni v3 Questionnaire

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts
Current CQs


Sheet 1: Model Qsts

Model Name
Alumni v3

Red & Strike-Through: Delete


Model ID



Underlined & Italicized: Re-order

Partitioned
Yes

Pink: Addition

Date
2/17/2015

Blue: Reword











Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to this site?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)





4 Site Performance - Loading Please rate how quickly pages load on this site.





5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well the site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.






Sheet 2: Current CQs

Model Name Alumni v3


Red & Strike-Through: Delete

Model ID 0


Underlined & Italicized: Re-order
Partitioned Yes


Pink: Addition
Date 2/17/2015


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


What kind of site improvements would enhance your experience on alumni.state.gov?

N Text area, no char limit
Improvement


How often do you visit this website? This is my first time
Y Drop down, select one
Frequency


Daily






Weekly






Monthly






Annually






What method did you use to find the information you were looking for today? Site's search feature
Y Radio button, one-up vertical
Method


Top navigation bar






Left-hand navigation






Links on the pages






Just browsed






Both search and navigation






Which role best describes your relationship with the alumni community? Registered alumni member of alumni.state.gov
Y Radio button, one-up vertical
Role


Un-registered alumna/us visiting alumni.state.gov






Implementing partner or program office






Not affiliated with the alumni community






Searching for exchange program information






Other






Which status best describes your citizenship? U.S. Citizen
Y Drop down, select one
Status


Non-U.S. Citizen






Please indicate the topic of most interest to you when visiting the alumni.state.gov site. Grants
Y Radio button, one-up vertical
Topic


Connecting with alumni






Research Tools (e-library)






Alumni Engagement Innovation Fund






Events






News






Online course made available exclusively to alumni






Other topic of interest






What is your primary reason for visiting the site today? Grant & funding opportunity listings
Y Radio button, one-up vertical
Reason


Connecting with alumni






Alumni news






Read online newspapers on e-library (Research Tools)






Look for job or internship opportunities






Find a scholarship






Look for ongoing or upcoming projects






Find country specific information






Find exchange programs






Learn about alumni associations






Register for the website






Update profile






Other






Did you find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Find


Partially A





No A




A Please indicate what you were trying to find.

N Text area, no char limit Skip Logic Group* No Info
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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