918 2015 918 Fiscal Service Questionnaire

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting the Bureau of the Fiscal Service website. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the U.S. Department of the Treasury. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		Fiscal Service			Red & Strike-Through: Delete
Model ID					Underlined & Italicized: Re-order
Partitioned		Yes			Pink: Addition
Date		2/13/2015			Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to this site in the future?
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Readability	Please rate the readability of the pages on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on this site.					Primary Resource	How likely are you to use this site as your primary resource for all Federal Government financial services?
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
	Site Information - Understandable	Please rate how understandable this site’s information is.
	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	Fiscal Service		Red & Strike-Through: Delete
Model ID	0		Underlined & Italicized: Re-order
Partitioned	Yes		Pink: Addition
Date	2/13/2015		Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		What source brought you to this site?	Search engine		Y	Drop down, select one		Source
			Bookmark/Favorite
			Another website/Link
			Newspaper article
			Prior experience with Fiscal Service
			Recommendation from friend/family/colleague
			Other government agency
			Other
		How frequently do you visit this site?	This is my first time		Y	Drop down, select one		Frequency
			Daily
			Weekly
			Monthly
			Every couple of months or less often
		Which best describes you?	Construction employee		Y	Radio button, one-up vertical		Role
			Consultant
			Disabled individual
			Educator/teacher/professor
			Federal government employee
			Financial institution employee
			Fiscal Service employee
			Foreign individual
			Government contractor
			Insurance agent/broker/employee/underwriter
			Local government employee
			Member of the Media
			Military member
			Non-profit employee
			Private citizen/taxpayer
			Researcher
			Retiree
			Small business owner
			State government employee
			Student
			Surety bond agent/underwriter
			Tax preparer/accountant/attorney
			Other
		What is your primary interest or need in Fiscal Service information today?	Personal		Y	Drop down, select one		Interest
			Professional
			Both
			Other
		What type of information are you primarily looking for today?	Accounting guidance/information		Y	Radio button, one-up vertical		Type of info
			Approved sureties/listings
			Surety Bond information
			Cash management guidance
			Certified companies
			Change of address
			Circular 570
			Conferences or training sessions
			Daily treasury statements
			Debt collection information
			Direct deposit information
			Eagle cash cards
			EFTPS information
			Employment information
			Enrollment information
			Exchange rates
			Financial management reports or publications (such as Combined Statement, Monthly Treasury Statement, TROR, etc.)
			Fiscal Service contact info
			Fiscal Service program(s)
			Forms
			General information
			Gold Book
			Greenbook rules/information/updates
			Historical information
			Interest or payment calculators
			Judgment fund information
			Payment information
			Reclamations
			TAS and BETC information
			Treasury Financial Manual (TFM)
			Tax or other offset
			Unclaimed monies
			USSGL information
			Other
		Which of the following statements describes your experience while reviewing the site information?	There were no issues with the site information		Y	Checkbox, one-up vertical		Info issues
			Information was not up to date
			Information did not answer my questions
			Language was not clear and concise
			Wording used was not easily understood
			Other
		Did you find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Find info
			No	A
			Partially
			I wasn't looking for anything in particular
	A	If you were not able to find what you were looking for, what was it?			N	Text area, no char limit	Skip Logic Group*	No info
		How did you primarily look for information today?	Browsed web pages	A	Y	Radio button, one-up vertical	Skip Logic Group*	Method
			Used the site's search box	B
			Used the Site Map/A-Z Index	A
			Used the links in the page	A
			Used the top navigation links	A
			Other
	A	If you primarily used navigational methods to find your information, please describe your experience.	I had no difficulty browsing/navigating this site		N	Radio button, one-up vertical	Skip Logic Group*	Navigation
			Too many links or navigational choices
			Some links did not take me where I expected
			I would often feel lost, not know where I was or where to go next
			I experienced broken links, error messages, or other technical difficulties
			Links/navigational headings were not intuitive enough
			I was able to navigate to the general area, but could not find the specific content I needed
	B	If you primarily used the site's search box to locate information, please describe your search experience.	Returned the results I needed		N	Radio button, one-up vertical	Skip Logic Group*	Search
			Too many results	C
			Too few results	C
			Returned no results	C
			Returned results that were too similar/redundant	C
			Search required too many refinements to get to what I wanted	C
			I was not sure what words to use in my search	C
			Results were not pertinent to my search terms	C
	C	What specific search terms did you use today to find what you were looking for?			N	Text field, <100 char	Skip Logic Group*	Search terms
		If you could make one improvement to the Fiscal Service website, what would it be?			N	Text area, no char limit		Improvement