The SPS helps the VA further it goal
of transforming the acquisition process to better service veterans.
The results of the SPS will help VA to develop Key Performance
Indicators (KPI) in acquisition and logistics operations across the
VA that will make up a balanced scorecard. The potential survey
respondents are drawn from suppliers in the VA supply
base.
EO: EO
12682 Name/Subject of EO: Setting Customer Service
Standards++++
The estimated number of
responses has decreased because VA is sending the survey to a more
precisely targeted list of VA suppliers who are more likely to
respond. The burden hours have increased because VA is now
conducting 7 Forums instead of the original two Forums at the
beginning of this initiative in FY 2009. VA is now taking the SRT
Forums around the country to ease the travel and expense burden of
Forum participation for VA suppliers.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.