Generic Clearance for the Collection of Qualitative Feedback on the Export Import Bank of the United States (Ex-Im Bank) Service Delivery

Forms and Documents

Document Name	Status
Form EIB11-01 Ex-Im Bank Survey of Former Small Business Customers Form and Instruction	New
Form Brokere-2013 Export Impot Bank Broker Experience Survey Form and Instruction	New
Form Survey-2012 2012 Export Import Bank Annual Conference Attendee Survey Form	New
Form OIG 2011-01 Ex-Im Bank Customer Survey On Operational Efficiency Form	Removed
OMB-Submission Form for 2012 Annual Conf Survey.docx Justification for No Material/Nonsubstantive Change	2012-02-29
Supporting_Statement_Part_B_6-9-11Final[1].doc Supporting Statement B	2011-06-09
Suporting Statement Revised 6-9-11.doc Supporting Statement A	2011-06-09
Generic Clearance Submission Template-Draft.docx Supplementary Document	2011-04-08

IC Document Collections

IC ID	Document Title	Status
209201	Ex-Im Bank Survey of Former Small Business Customers Form and Instruction	New
208385	Request for Approval under the Generic Clearance for the Collection of Routine Customer Feedback	New
206267	Export Impot Bank Broker Experience Survey Form and Instruction	New
201363	2012 Export Import Bank Annual Conference Attendee Survey Form	New
198649	Ex-Im Bank Customer Survey On Operational Efficiency Form	Removed
197203	Generic Clearance forthe Collection of Qualitative Feedback on the Export Import Bank of the US Service Delivery	Removed

ICR Details

OMB Control No: 3048-0036	ICR Reference No: 201202-3048-001
Status: Historical Active	Previous ICR Reference No: 201109-3048-006
Agency/Subagency: EXIMBANK	Agency Tracking No: EIB 11-01
Title: Generic Clearance for the Collection of Qualitative Feedback on the Export Import Bank of the United States (Ex-Im Bank) Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 03/23/2012
	Date Received in OIRA: 03/01/2012
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2014	06/30/2014	06/30/2014
Responses	4,690	0	4,690
Time Burden (Hours)	1,874	0	1,874
Cost Burden (Dollars)	123,113	0	123,113

---

Abstract: This collection of information is necessary to enable Export-Import Bank to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

---

Authorizing Statute(s): US Code: 12 USC 635 Name of Law: Export Import Bank Act of 1945 et seq
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 245	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 46	03/09/2011
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Request for Approval under the Generic Clearance for the Collection of Routine Customer Feedback
Generic Clearance forthe Collection of Qualitative Feedback on the Export Import Bank of the US Service Delivery
2012 Export Import Bank Annual Conference Attendee Survey	Survey-2012	Export Import Bank Annual Conference Attendee Survey
Ex-Im Bank Survey of Former Small Business Customers	EIB11-01	Survey of Previous Customers
Export Impot Bank Broker Experience Survey	Brokere-2013	Export Import Broker Experience Survey
Ex-Im Bank Customer Survey On Operational Efficiency	OIG 2011-01, OIG 2011-01	Customer Survey on Operational Efficiency ,   OIG Customer Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	4,690	4,690	0	0	0	0
Annual Time Burden (Hours)	1,874	1,874	0	0	0	0
Annual Cost Burden (Dollars)	123,113	123,113	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: New Generic Information Collection request

---

Annual Cost to Federal Government: $123,113

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/01/2012

---