This request is for clearance of the
Grant Application Guidance Survey to be administered by the
National Endowment for the Arts to applicants to its grants
program. This is a new survey intended to assess performance on one
of the Agency's strategic outcomes for FY2012-2016. The intended
period of administration is FY2012 through FY2016. In addition to
assessing performance, the Survey is intended to provide customer
feedback on grant application guidance provided by the Agency; this
feedback will be used to improve customer service.
EO: EO
13571 Name/Subject of EO: Streamlining Service Delivery and
Improving Customer Service
In Executive Order (EO) 13571,
issued on April 27, 2011, the President stated that, "with advances
in technology and service delivery systems in other sectors, the
public's expectations of the Government have continued to rise,"
and that the Government "must keep pace with and even exceed those
expectations." In addition, the President made clear that the
Government "must also address the need to improve its services." EO
13571 called for departments and agencies to "establish mechanisms
to solicit customer feedback on government services and use such
feedback regularly to make service improvements, such as [to]
collect ongoing, timely, actionable customer feedback to identify
early warning signals of customer service issues, and conduct
customer satisfaction surveys and report the results publicly to
provide transparency and accountability." Through the Grant
Application Guidance Survey, the NEA will solicit and collect
customer feedback on the guidance it provides to organizations and
government agencies that apply for grants. This feedback will be
used regularly to identify customer service issues with the intent
of improving Government service to its customers. Data collected
from this survey will also be used to report on performance on one
of the Agency's strategic outcomes from its FY2012-2016 Strategic
Plan (attached), ensuring that survey results will be reported
publicly. As stated on page 36 of the Strategic Plan, performance
measure 4.2.2Applicant Satisfaction with Application Guidancewas
established to track success in achieving the Plan's outcome 4.2,
"NEA is an efficient and vigilant steward of public funds." The
stated intent of the Grant Application Guidance Survey, as
presented in the description of performance measure 4.2.2, is to
assess "applicants' satisfaction with the guidance provided to them
during the application process."
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.