NAHMS Customer/Stakeholder Satisfaction Surveys

Forms and Documents

Document Name	Status
Form NAHMS 275 NAHMS Customer/Stakeholder Satisfaction Surveys Form and Instruction	New
Part A 2011.doc Supporting Statement A	2012-03-26
Part B.docx Supporting Statement B	2012-03-26
Descriptive Report Email Comments.docx Supplementary Document	2011-06-13
APHIS 79.xlsx Supplementary Document	2011-06-13
APHIS 71.xlsx Supplementary Document	2011-06-13

IC Document Collections

IC ID	Document Title	Status
201688	NAHMS Customer/Stakeholder Surveys Other-Place Holder	New
201687	NAHMS Customer/Stakeholder Satisfaction Surveys Form and Instruction	New

ICR Details

OMB Control No: 0579-0339	ICR Reference No: 201203-0579-011
Status: Historical Active	Previous ICR Reference No: 201109-0579-007
Agency/Subagency: USDA/APHIS	Agency Tracking No:
Title: NAHMS Customer/Stakeholder Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 06/29/2012
	Date Received in OIRA: 03/26/2012
Terms of Clearance: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior fielding the study.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2015	36 Months From Approved	06/30/2012
Responses	21,300	0	9,230
Time Burden (Hours)	1,610	0	2,471
Cost Burden (Dollars)	0	0	0

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Abstract: Feedback from the NAHMS surveys will be used to improve the U.S. Animal Health Report, monitor the NVSL's performance, and to evaluate customer/stakeholder satisfaction in an effort to increase participation rates for other NAHMS studies through the year 2014.

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Authorizing Statute(s): US Code: 7 USC 8308 Name of Law: Animal Health Protection Act of 2002
   US Code: 7 USC 391 Name of Law: Animal Industry Act of 1884
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 242	12/17/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 119	06/21/2011
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
NAHMS Customer/Stakeholder Satisfaction Surveys	NAHMS 275, NAHMS 276, NAHMS 277, NAHMS 278	NVSL Performance Survey ,   Report Evaluation ,   NAHMS Performance Survey ,   Producer Evaluation
NAHMS Customer/Stakeholder Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	21,300	9,230	0	0	12,070	0
Annual Time Burden (Hours)	1,610	2,471	0	0	-861	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: When this collection was approved 3 years ago, the ICs totaled 16,090 annual responses for both respondents and non-respondents. However, only 9,230 annual responses were requested and approved, leaving a negative balance of -6,860 responses. The increase of 12,070 responses for this submission is a result of underestimation of responses in the previous collection resulting in a negative offset of 6,860 annual responses. Previously, OMB approved a total number of 2,471 burden hours. Because of the 5,210 fewer responses from the previous approval, there is a decrease of 861 hours. The burden hours of the nonresponses were correctly accounted for in the previous submission.

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Annual Cost to Federal Government: $28,405

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/26/2012

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