DOE Info. Technology Services VDI Pilot User Survey

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DOE EITS VDI Pilot User Feedback Form

DOE EITS VDI Pilot User Feedback Form

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As a valued VDI pilot user, your feedback will be key to the success of our broader VDI deployment.
The VDI Project Team requests your help to complete this short form to ensure that our new VDI
offering is of the highest quality, and more importantly, will meet your needs. Your insights will have
a direct impact on how we deploy VDI in the near future.
Please answer the questions below to the best of your ability. You can contact us with any
questions or access challenges at: [email protected]
OMB Control Number: 1910-5160
Burden Disclosure Statement:
Public reporting burden for this collection of information is estimated to average 15 minutes per
response, including the time for reviewing instructions, searching existing data sources, gathering
and maintaining the data needed, and completing and reviewing the collection of information. Send
comments regarding this burden estimate or any other aspect of this collection of information,
including suggestions for reducing this burden, to Office of the Chief Information Officer, Records
Management Division, IM-23, Paperwork Reduction Project (1910-5160), U.S. Department of Energy,
1000 Independence Ave SW, Washington, DC, 20585-1290; and to the Office of Management and
Budget (OMB), OIRA, Paperwork Reduction Project (1910-5160), Washington, DC 20503.
Please enter your organization:

1. Which device do you use to access VDI? Please select all that apply.
DOE-issued desktop
DOE-issued laptop
DOE-issued handheld device
Personal desktop
Personal laptop
Tablet
Smart phone
Other:

2. How often do you use VDI?

2.b. If you selected 1, 2, or 3 in question 2 above, what is the primary reason for not using
VDI more often? Please select all that apply.
Challenging/inconvenient to use
Lack of technical support
Not compatible with my device(s)
Lagging performance
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DOE EITS VDI Pilot User Feedback Form

Concerned about security
Other:

3. Please list any applications that do not work well within VDI, as compared to your
traditional desktop/laptop. Please select all that apply.
Microsoft Office software
Communication & collaboration software (e.g. Lync)
Intranet
Mission-specific applications
Document storage
Web browsers
Video and multimedia
Other:

4. Are there any mission-specific applications currently not available within VDI that you
would like to be made available?

5. Have you had experience using remote desktop services before?

5.a. If yes, are there any key features missing from the current VDI offering, as compared to
your past experiences?

5.b. What features would you like to see included in the forthcoming VDI offering? Please
select your top 3 choices.
Hardware accessories (e.g. docking station)
Email and messaging services
Remote technical support (e.g. phone, online)
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On-site technical support
EITS-issued device for accessing VDI (e.g. desktop, laptop, iPad)
Other:

6. Have you had any compatibility issues with any of your devices (e.g. laptop, tablet, etc.)
and VDI?

6.a. If yes, please select all that apply.
Backup to offline devices
Logging in/authentication
Screen sizing
Operating system performance
Network performance
Web browser compatibility
Other:

7. What do you like the most about using VDI? Please select one from the following:
Using multiple devices
Accessing desktop from different locations
Accessing network files remotely
Bringing my own device
Using cutting-edge technology
Other:

8. What do you like the least about using VDI? Please select one from the following:
Authentication process
Storing documents on the network
System speed/performance
User friendliness
Screen resolution
Other:

9. Would you be able to perform your job using VDI exclusively, without a DOE-issued
desktop/laptop?

9.a. If no, what tasks cannot be performed using VDI?

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10. Who would you recommend VDI to in your organization? Please select all that apply.
Peers/colleagues
Leadership/management
Contractors/vendors
Headquarters
Field offices
All of the above
Other:

11. Are there any other comments that you would like to provide regarding your VDI pilot
experience that were not covered in this survey?

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