Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
1910 5160 30 Day FRN 9-1-21.pdf	Supplementary Document	Uploaded 2021-09-02	Available
1910 5160 60 Day FRN 5-18-21.pdf	Supplementary Document	Uploaded 2021-09-02	Available
Generic Clearance Submission Template 2020.docx	Supplementary Document	Uploaded 2021-08-31	Available
Generic Clearance Submission Template 2020.docx	Supplementary Document	Uploaded 2021-08-31	Repair queued
IC List 2018-2021.xlsx	Supplementary Document	Uploaded 2021-08-31	Available
IC List 2018-2021.xlsx	Supplementary Document	Uploaded 2021-08-31	Repair queued
1910-5160 Supporting Statement B 08-2021.docx	Supporting Statement B	Uploaded 2021-08-31	Available
1910-5160 Supporting Statement B 08-2021.docx	Supporting Statement B	Uploaded 2021-08-31	Repair queued
1910-5160 Supporting Statement A 08-2021.docx	Supporting Statement A	Uploaded 2021-08-31	Available
1910-5160 Supporting Statement A 08-2021.docx	Supporting Statement A	Uploaded 2021-08-31	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
279128	BPA Science Bowl Surveys	Other-Survey	New
278992	NNSA Classified Computing Support Survey	Other-Survey	New
278640	Executive Lunch & Learn: KnowBe4	Other-Survey	New
278574	Executive Lunch & Learn: NIST: Risk Management Framework (RMF)	Other-Survey	New
278123	2025 Executive Lunch & Learn: Recent Cyber Threats	Other-Survey	New
277934	Speed to Power Initiative	Other-Survey	New
277836	Cybersecurity Awareness Month (CAM) 2025	Other-Survey	New
277794	NNSA OCIO Customer Feedback Form (#2)	Other-Survey	New
277393	Executive Lunch and Learn: Artificial Intelligence (AI): The Impact of AI in Security and Ethics	Other-Survey	New
276686	July Executive Lunch & Learn: Cyber Workforce Program (CWP)	Other-Survey	New
276498	SEPA Customer Experience Survey	Other-Survey	New
276308	DOE Section 508 Training Interest Survey	Other-Survey	New
275122	AMIS Survey	Other-Survey	New
274001	NNSA OCIO Customer Feedback Form	Other-Survey	New
273106	NA-IM Tabletop Exercise	Other-Survey	New
272918	NA-IM Training Course Feedback Form	Other-Survey	New
272303	PAGE User Satisfaction Survey	Other-Survey	New
271098	Cybersecurity Awareness Month 2024 - Webinar: CWP - Cyber Career Week	Other-Survey	New
269936	West Coast Offshore Wind Transmission Convening Series – August Regional Coordination Workshop	Other-Slido, Menti, or Mural Tools	New
269278	One Energy Customer Satisfaction Survey	Other-Survey	New
269240	AI Impact on Cybersecurity	Other-Survey	New
268524	Cyber Workforce Program	Other-Survey	New
268426	June Executive Lunch and Learn: High Value Assets (HVA)	Other-Survey	New
268253	West Coast Offshore Wind Transmission Convening Series – June Workshop	Other-Survey; Menti Tool	New
267549	Post Quantum Cryptography	Other-Survey	New
267548	Better Climate Challenge Survey	Other-Survey	New
267204	May Executive Lunch & Learn: Overview of Privacy Concepts and Compliance Processes	Other-Survey	New
267072	West Coast Offshore Wind Transmission Convening Series – Regional Coordination Workshops	Other-Survey	New
266726	AO CoP Questionnaire: C-SCRM	Other-Survey	New
266367	Federal Columbia River Power System (FCRPS) Cultural Resources Program Client Survey	Other-Survey	New
266107	Executive Lunch & Learn: National Cybersecurity Alliance - Cybersecurity Behavioral Science Polling	Other-Survey	New
265922	WINDExchange User Experience (UX) Audit	Other-Survey/Interview	New
265899	FITARA Program Feedback Survey	Other-Survey	New
265823	Industrial Assessment Cetner (IAC) Implementation Grants Experience Survey	Other-Survey	New
265798	National Initiative for Cybersecurity Careers and Studies (NICCS) Executive Lunch and Learn.	Other-Survey	New
265490	SANS - Supply Chain Attacks Executive Lunch and Learn	Other-Survey	New
265489	CyberForce® Conquer the Hill: Command Edition Competition Post Survey	Other-Survey	New
264975	Master List of Questions by CSAT Team	Other-Survey: Master List of Questions	New
264773	NIST RMF	Other-Survey	New
263825	iJC3 Executive Lunch and Learn	Other-Survey	New
263272	Control System Working Group	Other-Survey	New
263106	Cybersecurity Awareness Month Webinar - DOE iJC3	Other-Survey	New
262759	DOE Cyber Workforce Program and SANS Institue	Other-Survey	New
262697	National Cybersecurity Alliance (NCA) DOE Cyber Month Webcast	Other-Survey	New
262372	OCIO CAM Gameshow Questions	Other-Survey	New
262272	ISSO Executive Lunch & Learn: Best Practices with the DOE OCIO ISSM	Other-Survey	New
262271	MEI Customer Satisfaction Survey	Other-Survey	New
262038	CyberForce Competition® Post Survey	Other-Survey	New
261892	Executive Lunch & Learn – Cyber PMO Team Overview and Digital Handbook	Other-Survey	New
261575	Executive Lunch & Learn – Cyber Workforce Program (CWP) Overview	Other-Survey	New
261397	NCV & WVP Workforce Study	Other-Survey	New
261022	Executive Lunch & Learn – Artificial Intelligence (AI) Overview	Other-Survey	New
260845	CyberForce® Program – Professional Virtual Career Fair Participant Feedback	Other-Survey	New
260844	CyberForce® Program – Collegiate Virtual Career Fair Participant Feedback	Other-Survey	New
260843	Executive Lunch and Learn Series: CUI	Other-Survey	New
260668	EHSS-21 Stakeholder Survey	Other-Survey	New
260620	CyberForce® Conquer the Hill Reign Edition Competition Post Survey	Other-Survey	New
260618	CyberForce® Conquer the Hill: Adventurer Edition Competition Post Survey	Other-Survey	New
260535	Better Climate Challenge Survey	Other-Survey	New
260443	Authorizing Official Community of Practice (AO CoP) Survey	Other-Survey	New
260255	IM-22 Enterprise Governance Quality Satisfaction Survey	Other-Survey	New
260155	FITARA Feedback Survey	Other-Survey	New
259868	Request for Information on Domestic Manufacturing Conversion Grants for Electrified Vehicles Workshops	Other-Survey	New
259584	CORE-CM Environmental Justice Working Group - Survey 1	Other-Survey	New
259583	CESER RMUC Survey - #2	Other-Survey	New
259581	CESER Listening Sessions	Other-Survey	New
259579	Stakeholder Tool for Assessing Radioactive Transportation (START)	Other-Survey	New
259578	Phishing Tools Survey	Other-Survey	New
259577	National Community Solar Partnership Annual Summit Feedback Survey	Other-Survey	New
259125	AODR Training Session 1 Survey	Other-Survey	New
259041	BB Water Savings Network Survey	Other-Survey	New
258903	FedRamp Survey	Other-Training Survey	New
258902	Center for Security Technology, Analysis, Response, and Testing (CSTART) Survey	Other-Survey	New
258727	Clean Cities Formative Brand Research	Other-Workshop	New
258726	Alternative Dispute Resolution Office Needs Assessment	Other-Survey	New
258725	EHSS-43 Customer Feedback Survey	Other-Survey	New
249111	U.S. Department of Energy Office of Small and Disadvantaged Business Utilization Customer Service Feedback Survey	Other-Survey	New
249110	DOE Insider Threat Stakeholder Satisfaction Survey	Other-Survey	New
249109	DOE Office of Legacy Management Stakeholder Satisfaction Survey	Other-Survey	New
249108	DOE Office of Legacy Management (LM) Public Communications Survey	Other-Survey	New
249107	NA-IM Student Feedback Survey	Other-Survey	New
249106	LPS User Survey	Other-Survey	New
249104	SETO 2020 Peer Review Reviewer Checkout Questionnaire	Other-Survey	New
249103	Office of the Chief Financial Officer, Customer Service Survey	Other-Survey	New
249101	CISO Roundtable Survey	Other-Survey	New

ICR Details

OMB Control No: 1910-5160	ICR Reference No: 202108-1910-003
Status: Active	Previous ICR Reference No: 201802-1910-003
Agency/Subagency: DOE/DOEOA	Agency Tracking No: Yohanna Freeman
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/09/2023
Retrieve Notice of Action (NOA)	Date Received in OIRA: 08/31/2021
Terms of Clearance: OMB approves this collection for a period of three years. As terms of clearance, OMB notes that DOE must include the OMB Control No., expiration date, and PRA burden statement in each Generic IC. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.”

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2026	36 Months From Approved	02/28/2023
Responses	200,000	0	300,000
Time Burden (Hours)	74,000	0	111,000
Cost Burden (Dollars)	3,796,200	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 26910	05/18/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 11111	08/31/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 85

IC Title	Form No.	Form Name
Industrial Assessment Cetner (IAC) Implementation Grants Experience Survey
National Initiative for Cybersecurity Careers and Studies (NICCS) Executive Lunch and Learn.
2025 Executive Lunch & Learn: Recent Cyber Threats
AI Impact on Cybersecurity
AMIS Survey
AO CoP Questionnaire: C-SCRM
AODR Training Session 1 Survey
Alternative Dispute Resolution Office Needs Assessment
Authorizing Official Community of Practice (AO CoP) Survey
BB Water Savings Network Survey
BPA Science Bowl Surveys
Better Climate Challenge Survey
Better Climate Challenge Survey
CESER Listening Sessions
CESER RMUC Survey - #2
CISO Roundtable Survey
CORE-CM Environmental Justice Working Group - Survey 1
Center for Security Technology, Analysis, Response, and Testing (CSTART) Survey
Clean Cities Formative Brand Research
Control System Working Group
Cyber Workforce Program
CyberForce Competition® Post Survey
CyberForce® Conquer the Hill Reign Edition Competition Post Survey
CyberForce® Conquer the Hill: Adventurer Edition Competition Post Survey
CyberForce® Conquer the Hill: Command Edition Competition Post Survey
CyberForce® Program – Collegiate Virtual Career Fair Participant Feedback
CyberForce® Program – Professional Virtual Career Fair Participant Feedback
Cybersecurity Awareness Month (CAM) 2025
Cybersecurity Awareness Month 2024 - Webinar: CWP - Cyber Career Week
Cybersecurity Awareness Month Webinar - DOE iJC3
DOE Cyber Workforce Program and SANS Institue
DOE Insider Threat Stakeholder Satisfaction Survey
DOE Office of Legacy Management (LM) Public Communications Survey
DOE Office of Legacy Management Stakeholder Satisfaction Survey
DOE Section 508 Training Interest Survey
EHSS-21 Stakeholder Survey
EHSS-43 Customer Feedback Survey
Executive Lunch & Learn – Artificial Intelligence (AI) Overview
Executive Lunch & Learn – Cyber PMO Team Overview and Digital Handbook
Executive Lunch & Learn – Cyber Workforce Program (CWP) Overview
Executive Lunch & Learn: KnowBe4
Executive Lunch & Learn: NIST: Risk Management Framework (RMF)
Executive Lunch & Learn: National Cybersecurity Alliance - Cybersecurity Behavioral Science Polling
Executive Lunch and Learn Series: CUI
Executive Lunch and Learn: Artificial Intelligence (AI): The Impact of AI in Security and Ethics
FITARA Feedback Survey
FITARA Program Feedback Survey
FedRamp Survey
Federal Columbia River Power System (FCRPS) Cultural Resources Program Client Survey
IM-22 Enterprise Governance Quality Satisfaction Survey
ISSO Executive Lunch & Learn: Best Practices with the DOE OCIO ISSM
July Executive Lunch & Learn: Cyber Workforce Program (CWP)
June Executive Lunch and Learn: High Value Assets (HVA)
LPS User Survey
MEI Customer Satisfaction Survey
Master List of Questions by CSAT Team
May Executive Lunch & Learn: Overview of Privacy Concepts and Compliance Processes
NA-IM Student Feedback Survey
NA-IM Tabletop Exercise
NA-IM Training Course Feedback Form
NCV & WVP Workforce Study
NIST RMF
NNSA Classified Computing Support Survey
NNSA OCIO Customer Feedback Form
NNSA OCIO Customer Feedback Form (#2)
National Community Solar Partnership Annual Summit Feedback Survey
National Cybersecurity Alliance (NCA) DOE Cyber Month Webcast
OCIO CAM Gameshow Questions
Office of the Chief Financial Officer, Customer Service Survey
One Energy Customer Satisfaction Survey
PAGE User Satisfaction Survey
Phishing Tools Survey
Post Quantum Cryptography
Request for Information on Domestic Manufacturing Conversion Grants for Electrified Vehicles Workshops
SANS - Supply Chain Attacks Executive Lunch and Learn
SEPA Customer Experience Survey
SETO 2020 Peer Review Reviewer Checkout Questionnaire
Speed to Power Initiative
Stakeholder Tool for Assessing Radioactive Transportation (START)
U.S. Department of Energy Office of Small and Disadvantaged Business Utilization Customer Service Feedback Survey
WINDExchange User Experience (UX) Audit
West Coast Offshore Wind Transmission Convening Series – August Regional Coordination Workshop
West Coast Offshore Wind Transmission Convening Series – June Workshop
West Coast Offshore Wind Transmission Convening Series – Regional Coordination Workshops
iJC3 Executive Lunch and Learn

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	200,000	300,000	0	0	-100,000	0
Annual Time Burden (Hours)	74,000	111,000	0	0	-37,000	0
Annual Cost Burden (Dollars)	3,796,200	0	0	0	3,796,200	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $148,269

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/31/2021

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