Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202108-1910-003

OMB: 1910-5160

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2021-08-31
Supplementary Document
2021-08-31
Supporting Statement B
2021-08-31
Supporting Statement A
2021-08-31
ICR Details
1910-5160 202108-1910-003
Received in OIRA 201802-1910-003
DOE/DOEOA Yohanna Freeman
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular 08/31/2021
  Requested Previously Approved
36 Months From Approved 08/31/2021
200,000 300,000
74,000 111,000
3,796,200 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  86 FR 26910 05/18/2021
86 FR 11111 08/31/2021
No

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 200,000 300,000 0 0 -100,000 0
Annual Time Burden (Hours) 74,000 111,000 0 0 -37,000 0
Annual Cost Burden (Dollars) 3,796,200 0 0 0 3,796,200 0
No
No

$148,269
No
    No
    No
No
No
No
No
Yohanna Freeman 301 903-1151 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/31/2021


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