OGIS Customer Service Assessment

OGIS Customer Service Assessment – DRAFT

1. I came to OGIS for assistance with (choose one):

[drop down]

1. Filing a FOIA request

2. Information about a Privacy Act request

3. Resolving a dispute over my FOIA delay

4. Resolving a dispute over my FOIA denial

5. Resolving a dispute over FOIA fees

6. Something else ___________________

2. The OGIS staff member I worked with:

[check as many as apply]

1. Was courteous

2. Answered my questions fully

3. Offered additional information

4. Provided satisfactory customer service

5. Responded to my inquiries in a timely manner

6. Other. Please explain:__________________________

3. Prior to coming to OGIS, did you visit the OGIS web site?

   1. Yes 

What was most useful about the OGIS site? __________________________________

What could be improved upon on the OGIS site? ______________________________________

2. No

4. Overall, my experience with OGIS was (choose one):

[drop down]

1. Satisfactory

2. Neither satisfactory or unsatisfactory

3. Unsatisfactory

5. Please describe your experience with OGIS. [Free form box]

_________________________________________________________________

6. How did you learn about OGIS? [Free form box]

_________________________________________________________________

If you would like OGIS to contact you, please include your name and contact information. [box]

Thank you for providing your feedback. To contact OGIS, you may write or call us at:

Office of Government Information Services
National Archives and Records Administration
8601 Adelphi Road, Room 2510
College Park, MD 20740-6001
E-mail:   [email protected]
Phone:   301-837-1996
Fax:   301-837-0348
Toll-free:   1-877-684-6448