Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
2023_2ndFRFastTrackGenClearFINAL.docx Supporting Statement B	2023-10-13
2023_2ndFRFastTrackGenClearFINAL.docx Supporting Statement A	2023-10-13

IC Document Collections

IC ID	Document Title	Status
262822	Damage Function for Modern and Contemporary Heritage Textiles: a Tool to Aid in the Management of Textile Collections Other-survey	New
262821	NARA Affiliated Archives Annual Survey Other-survey	New
262820	National Industrial Security Program Policy Advisory Committee (NISPPAC) Virtual Public Meeting Survey November 2023 Other-survey	New
262819	Revolutionary War Pension File Transcription Project Other-survey	New
262817	Next Gen National Archives Catalog Feedback Survey Other-survey	New
262814	Civics for All of US Educator Professional Development Evaluation Other-survey	New
262801	National Outreach Program Initiative (NOPI) Other-survey	New
262799	National Personnel Records Center (NPRC) Customer Satisfaction Other-Survey	New
262789	Training and Event Evaluation, Know Your Records Program Other-Survey	New

ICR Details

OMB Control No: 3095-0070	ICR Reference No: 202310-3095-001
Status: Received in OIRA	Previous ICR Reference No: 202108-3095-006
Agency/Subagency: NARA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/26/2023

	Requested	Previously Approved
Expiration Date	36 Months From Approved	01/31/2024
Responses	225,000	225,000
Time Burden (Hours)	37,500	37,500
Cost Burden (Dollars)	0	0

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Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 51356	08/03/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 68158	10/03/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
Civics for All of US Educator Professional Development Evaluation
Damage Function for Modern and Contemporary Heritage Textiles: a Tool to Aid in the Management of Textile Collections
NARA Affiliated Archives Annual Survey
National Industrial Security Program Policy Advisory Committee (NISPPAC) Virtual Public Meeting Survey November 2023
National Outreach Program Initiative (NOPI)
National Personnel Records Center (NPRC) Customer Satisfaction
Next Gen National Archives Catalog Feedback Survey
Revolutionary War Pension File Transcription Project
Training and Event Evaluation, Know Your Records Program

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	225,000	225,000	0	0	0	0
Annual Time Burden (Hours)	37,500	37,500	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/26/2023

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