NIST Usability of Biometric System

NIST Usability of Biometric System

Task Evaluation Questionnaire

1. How comfortable were you with the interaction with the < selected biometric modality > device?

1	2	3	4	5
Uncomfortable	Somewhat Uncomfortable	Somewhat comfortable	Comfortable	Very comfortable

How did the time it took to have your < selected biometric modality > recorded compare with what you expected?
1	2	3	4	5
Much more than expected	A little more than expected	About the same as expected	A little less than expected	A lot less than expected

3. How would you rate the difficulty in positioning yourself so that your < selected biometric modality > could be recorded?

1	2	3	4	5
Not Difficult	Somewhat Difficult	Difficult	Fairly Difficult	Very Difficult

4. The instructions provided were effective in helping me complete the < selected biometric modality > capture process.

1	2	3	4	5
Ineffective	Somewhat effective	Effective	Very effective	Completely effective

5. The instructions provided clearly described the < selected biometric modality > process.

1	2	3	4	5
Unclear	Somewhat clear	Clear	Very clear	Intuitive

6. The instructions provided were confusing.

1	2	3	4	5
Not Confusing	Somewhat confusing	Confusing	Fairly confusing	Very confusing

7. The order of the < selected biometric modality > capture was clear.

1	2	3	4	5
Unclear	Somewhat clear	Clear	Very clear	Intuitive

8. It was clear how to position yourself for the s< selected biometric modality >.

1	2	3	4	5
Unclear	Somewhat clear	Clear	Very clear	Intuitive

9. It was clear when the < selected biometric modality > image had been taken.

1	2	3	4	5
Unclear	Somewhat clear	Clear	Very clear	Intuitive

10. It was clear when the < selected biometric modality >process began.

1	2	3	4	5
Unclear	Somewhat clear	Clear	Very clear	Intuitive

11. It was clear when the < selected biometric modality >process ended.

1	2	3	4	5
Unclear	Somewhat clear	Clear	Very clear	Intuitive

12. How confident are you that you completed the < selected biometric modality > task as intended?

1	2	3	4	5
Not confident	Somewhat confident	Confident	Very confident	Certain

13. Would you do anything differently the next time?

14. What was the most confusing part of the process?

15. What would be the most helpful format for the instructions? (order from 1 to 5 where one is the most helpful and 5 is the least helpful)

____ Pamphlet

____ Poster

____ Video

____ Live Demo

____ Other (specify)

16. Do you have any additional comments on the <selected biometric modality > process?

NOTE: This collection of information contains Paperwork Reduction Act (PRA) requirements approved by the Office of Management and Budget (OMB). Notwithstanding any other provision of the law, no person is required to respond to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the requirements of the PRA unless that collection of information displays a currently valid OMB control number.  Public reporting burden for this collection of information displays a currently valid OMB control number. Public reporting burden for this collection is estimated to be 15 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any aspect of this collection of information, including suggestions for reducing this burden to the National Institute of Standards and Technology, Attn: Mary Theofanos, (301) 975-5889, [email protected]

OMB Number: OMB-0693-0043   Expiration: 10/31/2012.