Questionnaire for User Interaction Satisfaction
What is the QUIS?
The Questionnaire for User Interaction Satisfaction (QUIS) is a measurement tool designed to assess a computer user's subjective satisfaction with the human-computer interface. It was developed at the Human-Computer Interaction Laboratory (HCIL), University of Maryland at College Park. The QUIS contains a demographic questionnaire, a measure of overall system satisfaction, and a measure of specific interface factors such as screen visibility, terminology and system information, learning factors, and system capabilities.
Who uses the QUIS?
The QUIS is used at both academic and industrial sites to evaluate systems and software. What makes the QUIS such a good tool?...It has been proven both reliable and valid by J. P Chin, V. A. Diehl, and K. L. Norman (1988). It is one of the few available quantitative measures of user satisfaction that doesn't require expensive performance testing. The QUIS can also be used to test before and after changes are made to a system in order to quantify the magnitude of improvements.
About the QUIS (http://www.lap.umd.edu/QUIS/about.html)
The Questionnaire for User Interaction Satisfaction (QUIS) is a tool developed by a multi-disciplinary team of researchers in the Human-Computer Interaction Lab (HCIL) at the University of Maryland at College Park. The QUIS was designed to assess users' subjective satisfaction with specific aspects of the human-computer interface. The QUIS team successfully addressed the reliability and validity problems found in other satisfaction measures, creating a measure that is highly reliable across many types of interfaces.
The QUIS 7.0 contains a demographic questionnaire, a measure of overall system satisfaction along six scales, and hierarchically organized measures of eleven specific interface factors (screen factors, terminology and system feedback, learning factors, system capabilities, technical manuals, on-line tutorials, multimedia, voice recognition, virtual environments, internet access, and software installation). Each area measures the users' overall satisfaction with that facet of the interface, as well as the factors that make up that facet, on a 9-point scale. The questionnaire is designed to be configured according to the needs of each interface analysis by including only the sections that are of interest to the user.
WWW Sites
http:// www.lap.umd.edu/QUIS/index.html /* overview, example questions */
http:// www.lap.umd.edu/QUIS/references.html /* semi-promotional article */
QUIS-related references:
Some of these papers are available on-line.
Chin, J. P., Diehl, V. A. and Norman, K. L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. Proceedings of SIGCHI '88, (pp. 213-218), New York: ACM/SIGCHI.
Chin, J. P., Norman, K. L., and Shneiderman, B. (1987). Subjective user evaluation of CF PASCAL programming tools. Technical Report (CAR-TR-304). College Park, MD: Human-Computer Interaction Laboratory, Center for Automation Research, University of Maryland.
Harper, B. D. and Norman, K. L. (1993). Improving User Satisfaction: The Questionnaire for User Interaction Satisfaction Version 5.5. Proceedings of the 1st Annual Mid-Atlantic Human Factors Conference, (pp. 224-228), Virginia Beach, VA.
User Evaluation of an Interactive Computer System
(For each of the following questions, fill in 0-9 or leave blank if question is not applicable)
Skip question if not applicable
OVERALL REACTIONS TO THE SOFTWARE
terrible wonderful
0 1 2 3 4 5 6 7 8 9
difficult easy
0 1 2 3 4 5 6 7 8 9
frustrating satisfying
0 1 2 3 4 5 6 7 8 9
inadequate power adequate power
0 1 2 3 4 5 6 7 8 9
dull stimulating
0 1 2 3 4 5 6 7 8 9
rigid flexible
0 1 2 3 4 5 6 7 8 9
SCREEN
Characters on the computer screen
hard to read easy to read
0 1 2 3 4 5 6 7 8 9
Highlighting on the screen simplifies task
not at all very much
0 1 2 3 4 5 6 7 8 9
Organization of information on screen
confusing very clear
0 1 2 3 4 5 6 7 8 9
Sequence of screens
confusing very clear
0 1 2 3 4 5 6 7 8 9
TERMINOLOGY AND SYSTEM INFORMATION
Use of terms throughout system
inconsistent consistent
0 1 2 3 4 5 6 7 8 9
Computer terminology is related to the task you are doing
never always
0 1 2 3 4 5 6 7 8 9
Position of messages on screen
inconsistent consistent
0 1 2 3 4 5 6 7 8 9
Messages on screen which prompt user for input
confusing clear
0 1 2 3 4 5 6 7 8 9
Computer keeps you informed about what it is doing
never always
0 1 2 3 4 5 6 7 8 9
Error messages
unhelpful helpful
0 1 2 3 4 5 6 7 8 9
LEARNING
Learning to operate the system
difficult easy
0 1 2 3 4 5 6 7 8 9
Exploring new features by trial and error
difficult easy
0 1 2 3 4 5 6 7 8 9
Remembering names and use of commands
difficult easy
0 1 2 3 4 5 6 7 8 9
Tasks can be performed in a straight-forward manner
never always
0 1 2 3 4 5 6 7 8 9
Help messages on the screen
unhelpful helpful
0 1 2 3 4 5 6 7 8 9
Supplemental reference materials
confusing clear
0 1 2 3 4 5 6 7 8 9
SYSTEM CAPABILITIES
System speed
too slow fast enough
0 1 2 3 4 5 6 7 8 9
System reliability
unreliable reliable
0 1 2 3 4 5 6 7 8 9
System tends to be
noisy quiet
0 1 2 3 4 5 6 7 8 9
Correcting your mistakes
difficult easy
0 1 2 3 4 5 6 7 8 9
Experienced and inexperienced users' needs are taken into consideration
never always
0 1 2 3 4 5 6 7 8 9
USABILITY AND UI
Use of colors and sounds
poor good
0 1 2 3 4 5 6 7 8 9
System feedback
poor good
0 1 2 3 4 5 6 7 8 9
System response to errors
awkward gracious
0 1 2 3 4 5 6 7 8 9
System messages and reports
poor good
0 1 2 3 4 5 6 7 8 9
System clutter and UI “noise”
poor good
0 1 2 3 4 5 6 7 8 9
| File Type | application/msword |
| File Title | Questionnaire for User Interaction Satisfaction |
| Author | Computer Science |
| Last Modified By | Yonder, Darla |
| File Modified | 2013-11-01 |
| File Created | 2013-11-01 |