Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance

Forms and Documents

Document Name	Status
Form NRC Form 787 NRC Form 787, Freedom of Information Act User Survey Form and Instruction	New
Form NRC Form 659 NRC Form 659, Public Meeting Feedback Form Form	New
3150-0197 generic Part A.docx Supporting Statement A	2012-08-13
NRC 671 final version.pdf Supplementary Document	2012-07-26
3150-0197 generic Part B.docx Supporting Statement B	2012-07-19

IC Document Collections

IC ID	Document Title	Status
205164	Public Document Room Satisfaction Survey Other-Survey	New
205162	Regulatory Information Conference Feedback Forms Other-survey	New
205161	Vendor Inspection Report Feedback Form Other-Online survey	New
203382	NRC Form 787, Freedom of Information Act User Survey Form and Instruction	New
203381	NRC Form 659, Public Meeting Feedback Form Form	New

ICR Details

OMB Control No: 3150-0197	ICR Reference No: 201207-3150-001
Status: Historical Active	Previous ICR Reference No: 201109-3150-003
Agency/Subagency: NRC	Agency Tracking No:
Title: Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/12/2012
	Date Received in OIRA: 08/13/2012
Terms of Clearance: In accordance with 5 CFR 1320, the information collection is approved for one year. At the end of the approval period, the agency is requested to submit a Fast-Track Generic ICR, consistent with OMB guidance issued on June 15, 2011, in order to collect service delivery feedback under the Paperwork Reduction Act. This collection will be discontinued upon the activation of teh Fast-Track Generic ICR.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2013	36 Months From Approved	12/31/2012
Responses	3,988	0	2,313
Time Burden (Hours)	1,615	0	474
Cost Burden (Dollars)	0	0	0

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Abstract: Voluntary customer satisfaction surveys will be used to contact users of NRC services and products to determine how the Commission can improve its services and products to better meet their needs. In addition, focus groups will be conducted to discuss questions concerning those services and products. Results from the surveys will provide insight into how NRC can make its services and products cost effective, efficient and responsive to customer needs. Each survey will be submitted to OMB for its review.

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Authorizing Statute(s): PL: Pub.L. 83 - 703 68 STAT 919 Name of Law: Atomic Energy Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 22360	04/13/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 41206	07/12/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
Public Document Room Satisfaction Survey
Regulatory Information Conference Feedback Forms
NRC Form 787, Freedom of Information Act User Survey	NRC Form 787	Freedom of Information Act User Survey
NRC Form 659, Public Meeting Feedback Form	NRC Form 659	Public Meeting Feedback Form
Vendor Inspection Report Feedback Form

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,988	2,313	0	1,675	0	0
Annual Time Burden (Hours)	1,615	474	0	1,141	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The estimated burden increased from 474 hours to 1,614.5 hours, an increase of 1140.5 hours. In the current request, the NRC is increasing the estimated burden for generic customer satisfaction activities to better reflect the current needs of the agency to collect customer satisfaction information. To ensure that the estimate covers all activities in the upcoming three-year clearance period, the agency has increased the estimated number of customer satisfaction information collections from 5 in the previous renewal to 25 in the current submission.

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Annual Cost to Federal Government: $372,192

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/13/2012

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