Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance

Forms and Documents

Document Name	Status
Form NRC Form 659 NRC Public Meeting Feedback Form and Instruction	New
Form NRC Form 787 FOIA User Survey Form and Instruction	New
Final SS Customer Satisfaction Survey 042309.doc Supporting Statement A	2009-05-19
Final SS Customer Satisfaction Survey 042309 Part B.doc Supporting Statement B	2009-05-18

IC Document Collections

IC ID	Document Title	Status
199559	Incorporation of Risk Management Concepts in Regulatory Programs Survey Other-Survey	New
199555	Reactor Oversight Process External Survey Other-Online survey	New
199542	National Source Tracking System (NSTS) Customer Satisfaction Survey Other-Online survey	New
199448	Advisory Committee on Reactor Safeguards (ACRS) External Stakeholders Self Assessment Survey Other-Online survey	New
199351	Media Streaming Survey Other-Online Survey	New
199350	Broadcast Commission Adjudicatory Proceedings Over the Internet (Pilot Test) Survey Other-Online survey	New
199246	NRC Public Meeting Feedback Form and Instruction	New
199245	FOIA User Survey Form and Instruction	New

ICR Details

OMB Control No: 3150-0197	ICR Reference No: 201109-3150-003
Status: Historical Active	Previous ICR Reference No: 200905-3150-004
Agency/Subagency: NRC	Agency Tracking No:
Title: Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 11/09/2011
	Date Received in OIRA: 09/29/2011
Terms of Clearance: In accordance with 5 CFR 1320, this information collection is approved through 8/31/2012. At the expiration of this collection, OMB requests that the agency submit a generic ICR in place of this 'regular' ICR. The generic ICR will permit the agency to submit surveys for service delivery feedback in accordance with OMB guidance issued on June 15, 2011.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2012	08/31/2012	08/31/2012
Responses	2,313	0	1,261
Time Burden (Hours)	474	0	226
Cost Burden (Dollars)	0	0	0

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Abstract: NOTE: This collection is being resubmitted at OMB's request for the purpose of making the collection generic, and uploading the specified surveys. ABSTRACT: Voluntary customer satisfaction surveys will be used to contact users of NRC services and products to determine their needs, and how the Commission can improve its services and products to better meet those needs. In addition, focus groups will be contacted to discuss questions concerning those services and products. Results from the surveys will give insight into how NRC can make its services and products cost effective, efficient, and responsive to its customer needs. Each survey will be submitted to OMB for its review.

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Authorizing Statute(s): PL: Pub.L. 83 - 703 68 STAT 919 Name of Law: Atomic Energy Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 6661	02/10/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 21412	05/07/2009
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 8

IC Title	Form No.	Form Name
National Source Tracking System (NSTS) Customer Satisfaction Survey
Media Streaming Survey
Broadcast Commission Adjudicatory Proceedings Over the Internet (Pilot Test) Survey
Reactor Oversight Process External Survey
FOIA User Survey	NRC Form 787	Freedom of Information Act - User Survey
NRC Public Meeting Feedback	NRC Form 659	NRC Public Meeting Feedback
Incorporation of Risk Management Concepts in Regulatory Programs Survey
Advisory Committee on Reactor Safeguards (ACRS) External Stakeholders Self Assessment Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,313	1,261	0	0	1,052	0
Annual Time Burden (Hours)	474	226	0	0	248	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This submission includes burden for eight surveys. Five of these surveys were included in the estimates when this collection was renewed in 2009 and three surveys were not included in the initial estimates. The additional three surveys are: 1) National Source Tracking System (NSTS) Customer Satisfaction Survey. The NSTS is a web-based database designed to track the life cycle of Category 1 and 2 radioactive sources regulated by the NRC and Agreement States. The responses will provide feedback for future system enhancements. (992 responses, 165 hours.) 2) Reactor Oversight Process (ROP) External Survey. The ROP is the agency's program to inspect, measure, and assess the safety performance of commercial nuclear power plants and to respond to any decline in performance. The NRC seeks to achieve continuous improvement of the ROP through the ROP self-assessment process through input from stakeholders. (30 responses, 22.5 hours.) 3) Stakeholder Survey on Risk Management Concepts in Regulatory Programs. The Chairman has chartered a task force to develop a strategic vision and options for adopting a more comprehensive and holistic risk-informed, performance-based regulatory approach. As part of this initiative, the task force is using a Federal Register Notice to seek input from external stakeholders on their experience with the agency's regulatory approach. (30 responses, 60 hours.) These three surveys were unanticipated at the time of the last renewal, and represent 248 hours of burden above the currently cleared total. The NRC is requesting an increase in the total approved hours for this clearance, and OMB approval to conduct these three surveys. In the next renewal (to be submitted in summer 2012), the NRC will include sufficient hours to cover any unanticipated surveys during the next clearance period.

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Annual Cost to Federal Government: $65,789

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/29/2011

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