Reactor Oversight Process External Survey

Generic Customer Satisfactions Surveys and NRC Form 671, Request for Review of a Customer Satisfaction Survey under Generic Clearance

ROP external survey 0929

Reactor Oversight Process External Survey

OMB: 3150-0197

Document [pdf]
Download: pdf | pdf
2011 Reactor Oversight Process External Survey
Thank you for participating in the survey. Your feedback is important to us and will be used in the ROP selfassessment program to evaluate the effectiveness of the ROP. There are 20 items in the survey and places for
written comments. We seek constructive feedback to improve the program, and your comments with specific
examples are welcomed. If you are filling out a hard copy, please use additional sheets for comments if needed.
Because your comments will not be edited to remove any identifying or contact information, the NRC cautions you
against including any information in your submission that you do not want to be publicly disclosed.

Instruction: For each of the statements, please indicate if it's reasonably true. If you don't have enough
knowledge/experience, please select U/A (unable to answer).
1. The performance indicator (PI) program provides useful insights, particularly when combined with the
inspection program, to help ensure plant safety and/or security.
Yes
No
U/A

Can you
recommend any
improvements?

2. Appropriate overlap exists between the PI and the inspection programs to provide for a comprehensive
indication of licensee performance.
Yes
No
U/A

Can you
recommend any
improvements?

3. NEI 99-02, "Regulatory Assessment Performance Indicator Guideline," provides clear guidance regarding
performance indicators.
Yes
No
U/A

Can you
recommend any
improvements?

4. PI program effectively contributes to the identification of performance outliers based on risk-informed,
objective, and predictable indicators.
Yes
No
U/A

Can you
recommend any
improvements?

5. Information contained in inspection reports is relevant, useful, and written in plain English.
Yes
No
U/A

Can you
recommend any
improvements?

6. The inspection program adequately covers areas that are important to plant safety and/or security and is
effective in identifying and ensuring the prompt correction of performance deficiencies.
Yes
No
U/A

Can you
recommend any
improvements?

7. The Significance Determination Process (SDP) results in an appropriate regulatory response to performance
issues.
Yes
No
U/A

Can you
recommend any
improvements?

8. The NRC takes appropriate actions to address performance issues for those plants outside the Licensee
Response Column of the Action Matrix.
Yes
No
U/A

Can you
recommend any
improvements?

9. Information contained in assessment reports is relevant, useful, and written in plain English.
Yes
No
U/A

Can you
recommend any
improvements?

10. The ROP safety culture enhancements help in identifying licensee safety culture weaknesses and focusing
licensee and the NRC attention appropriately.
Yes
No
U/A

Can you
recommend any
improvements?

11. ROP oversight activities are predictable (i.e., controlled by the process) and reasonably objective (i.e., based
on supported facts, rather than relying on subjective judgment).
Yes
No
U/A

Can you
recommend any
improvements?

12. The ROP is risk-informed, in that actions and outcomes are appropriately graduated on the basis of increased
significance.
Yes
No
U/A

Can you
recommend any
improvements?

13. The ROP is understandable and the processes, procedures, and products are clear and written in plain English.
Yes
No
U/A

Can you
recommend any
improvements?

14. The ROP provides adequate assurance, when combined with other NRC regulatory processes, that plants are
operated and maintained safely and securely.
Yes
No
U/A

Can you
recommend any
improvements?

15. NRC actions related to the ROP are high quality, efficient, realistic, and timely.
Yes
No
U/A

Can you
recommend any
improvements?

16. The ROP ensures openness in the regulatory process.
Yes
No
U/A

Can you
recommend any
improvements?

17. There are sufficient opportunities for the public to participate in the process.
Yes
No
U/A

Can you
recommend any
improvements?

18. NRC is responsive to public's comments and inputs on the ROP.
Yes
No
U/A

Can you
recommend any
improvements?

19. The ROP has been implemented as defined by program documents.
Yes
No
U/A

Can you
recommend any
improvements?

20. The ROP does NOT result in unintended consequences.
Yes
No
U/A

Can you
recommend any
improvements?

Which of the following groups best describe your affiliation/interest?
State/Local Government
Public (interested member of the public or public interest groups)
Industry (licensee and its employees, INPO, NEI, etc)
Other:

Please press the Submit Survey button, or mail a hard copy to:
Cindy Bladey
Chief, Rulemaking, Directives and Editing Branch
Office of Administration (Mail Stop: TWB-05-B01M)
U.S. Nuclear Regulatory Commission
Washington, DC 20555_0001

Submit Survey


File Typeapplication/pdf
File TitleCustomer Satisfaction Survey
SubjectAdobe LiveCycle Designer Template
File Modified2011-09-29
File Created2011-06-23

© 2024 OMB.report | Privacy Policy