Outreach Letter to Non-Responsive Study Participants

Appendix T: Outreach Letters to Non-Responsive Study Participants

HUD’s Pre-Purchase Homeownership Counseling Demonstration and Impact Evaluation

Non-response Outreach Letter/Email to Study Participant Assigned to Online Education + Telephone Counseling

[DATE]

Dear Mr(s). (INSERT RESPONDENT LAST NAME):

Thank you for enrolling in HUD’s First-time Homebuyer Study.

On [INSERT DATE], you agreed to participate in a study about pre-purchase housing counseling. The study team would like to make sure that you are aware that you have been assigned to receive online pre-purchase education and telephone counseling services from our study partner, CredAbility.

CredAbility is a national non-profit credit education and counseling agency that provides services in both English and Spanish, online and by telephone.

Below is CredAbility’s website address, along with your username and password:

CredAbility’s Website:

Username:

Password:

Please go to the CredAbility website and log in using the information above. The online modules will guide you through the online education curriculum. If you have trouble logging in to the website, the attached Instructions and Frequently Asked Questions documents may be helpful.¹ You can also contact the CredAbility help desk at [INSERT NUMBER] or the study hotline at [INSERT NUMBER].

Once you complete CredAbility’s online pre-purchase education curriculum, you will be provided a telephone number to call for individualized pre-purchase telephone counseling. Please mention that you are a study participant in HUD’s First-time Homebuyer Study when you speak to a counselor. This will help them to identify you as a study participant eligible for free services. It will also help the study to track your counseling progress and to make sure that your incentive payments are mailed.

For your time, you will be provided $100 in two installments. First, you will be mailed $50 when you initiate online education (completion of the first online module). Then, the study team will mail you the second $50 after you complete all components of the online education and the telephone counseling.

If you have any questions please feel free to call the study hotline at [INSERT NUMBER]. If you have specific questions about your rights as a study participant, please call Teresa Doksum, Administrator of the Abt Associates Institutional Review Board at [INSERT NUMBER].

Sincerely,

Sincerely,

Dr. Jonathan Spader
Project Director

Non-response Outreach Letter/Email to Study Participant Assigned to In-person Group Education + One-on-One Counseling

[DATE]

Dear Mr(s). (INSERT RESPONDENT LAST NAME):

Thank you for enrolling in HUD’s First-time Homebuyer Study.

On [INSERT DATE], you agreed to enter a study about pre-purchase housing counseling. The study team would like to make sure that you are aware that you have been assigned to receive in-person pre-purchase group education and one-on-one counseling services from one of our study partners.

This means that you can receive free counseling from any of the counseling agencies in your area that are participating in this study. The list attached to this letter identifies these counseling agencies and provides information about the locations where they provide group education and one-on-one counseling services. It also provides contact information that you can use to schedule your education and counseling.

Based on your address, we believe that the nearest counseling provider is [INSERT AGENCY’S NAME].

[PROVIDE AGENCY’S CONTACT INFORMATION]

When you contact this agency, please mention that you are a study participant in HUD’s First-time Homebuyer Study. This will help them to identify you as a study participant eligible for free services. It will also help the study to track your counseling progress and to make sure that your incentive payments are mailed.

If [INSERT AGENCY’S NAME] is not conveniently located for you, please call the study hotline at [INSERT NUMBER]. We will help you identify a participating counseling agency that is conveniently located for you.

For your time for participating in this important HUD study, you will be provided $100 in two installments. First, you will be mailed $50 when you initiate in-person education or counseling (having attended and completed a session). Then, the study team will mail you the second $50 after you complete all components of the group education and the one-on-one counseling.

If you have any questions, please feel free to contact the study hotline at [INSERT NUMBER]. The attached Frequently Asked Questions document may also be helpful.² If you have specific questions about your rights as a study participant, please call Teresa Doksum, Administrator of the Abt Associates Institutional Review Board at [INSERT NUMBER].

Sincerely,

Dr. Jonathan Spader
Project Director

1 The instructions and FAQ documents cannot be completed until the closer to the enrollment start date when modification of the online system is completed. The instructions document will contain screenshots to guide the study participant through the log in process. The FAQ document will provide guidance about key questions that participants may have about the process (e.g. Is the counseling free? How do I set up a time with a one-on-one counselor?).

2 The counseling agency list, instructions, and FAQ documents cannot be completed until counseling agencies have been recruited following OMB clearance. The counseling agency list will provide information about the counseling locations in the participant’s city. The FAQ document will provide guidance about key questions that participants may have about the process (e.g. Is the counseling free? How do I set up a time with a one-on-one counselor?).

Pre-Purchase Homeownership Counseling Demonstration and Impact Evaluation  ▌pg. 2