OGIS Customer Service Assessment

OMB Control No. 3095-0070

Expiration date: 10-31-2014

OGIS Customer Service Assessment – DRAFT

Thank you for taking this survey about your experience working with OGIS. This short survey should take less than five minutes to complete.

1. I came to OGIS for assistance with (select all that apply):

[drop down]

1. Filing a FOIA request

2. Obtaining the status of a FOIA request/appeal

3. Information about a Privacy Act request

4. Resolving a dispute over my FOIA delay

5. Resolving a dispute over my FOIA denial

6. Resolving a dispute over FOIA fees

7. Something else ___________________

2. My experience with the OGIS staff was (choose one):

   1. Excellent

   2. Good

   3. Satisfactory

   4. Poor

   5. Very Poor

3. The OGIS staff member I worked with [check all that apply]:

   1. Was courteous

   2. Answered my questions fully

   3. Offered additional information

   4. Provided satisfactory customer service

   5. Responded to my inquiries in a timely manner

   6. Was not helpful

   7. Was rude

   8. Was unresponsive

   9. Other. Please explain:__________________________

4. Prior to coming to OGIS, did you visit the OGIS website?

   1. Yes 

What was most useful about the OGIS site? __________________________________

What could be improved upon on the OGIS site? ______________________________________

2. No

5. Overall, my experience with OGIS was (choose one):

[drop down]

1. Excellent

2. Good

3. Satisfactory

4. Poor

5. Very Poor

6. Please tell us about that OGIS experience. [Free form box]

_________________________________________________________________

7. How did you learn about OGIS?(select all that apply): [Free form box]

   1. Agency correspondence

   2. Agency FOIA professional

   3. Agency website

   4. Word of mouth

   5. OGIS presentation/handout

   6. OGIS website

If you would like OGIS to contact you, please include your name and contact information. [box]

______________________________________________________________________________

Thank you for providing your feedback about your experience working with OGIS. As an office that works to build a bridge between Federal agencies and FOIA requesters, feedback is helpful to assist us in carrying out our mission. We appreciate your time and hope we can assist you in the future. Please feel free to contact OGIS at:

Office of Government Information Services
National Archives and Records Administration
8601 Adelphi Road,
College Park, MD 20740-6001
E-mail:   [email protected]
Web: https:ogis.archives.gov

Phone: 202-741-5770
Toll-free:   1-877-684-6448

Paperwork Reduction Act Public Burden Statement

A Federal agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a current valid OMB control number. The information requested on this form is being collected and used by the Office of Government Information Services to assess satisfaction with OGIS services. Public burden reporting for this collection of information is estimated to be one minute per response, including time for reviewing instructions and completing and reviewing the collection of information. Send comments regarding the burden estimate or any other aspect of the collection of information, including suggestions for reducing this burden, to National Archives and Records Administration (I-P), 8601 Adelphi Road, College Park, MD 20740-6001. DO NOT SEND COMPLETED SURVEY FORMS TO THIS ADDRESS. SEND COMPLETED FORMS TO THE ADDRESS SHOWN AT THE END OF THE SURVEY.