The purpose of this research is to help the USCIS improve its services to you. Your answers are voluntary, but your opinions are very important for this research. Your responses will be held completely confidential, and you will never be identified by name. This interview is authorized by Office of Management and Budget Control No. 1090-0007 and will take approximately 6-8 minutes.
Which USCIS office did you contact for this inquiry? (Drop down)
Accra
Amman
Athens
Bangkok
Beijing
Ciudad Juarez
Frankfurt
Guangzhou
Guatemala City
Havana
Johannesburg
Kingston
Lima
London
Manila
Mexico City
Monterrey
Moscow
Nairobi
New Delhi
Panama City
Port-au-Prince
Rome
San Salvador
Santo Domingo
Seoul
Tegucigalpa
Vienna
How did you contact USCIS for this inquiry? Select all that apply: (Check boxes)
By phone
By email
In-Person
By mail
By fax
On whose behalf was this inquiry made? Select all that apply: (Check boxes)
Yourself
Family member/relative
Friend
Client
Someone Else
Why did you contact USCIS? Select all that apply: (Check boxes)
To make, change, or cancel an appointment
To ask about an application.
To ask about biometrics/fingerprinting
To ask about something else. Please specify. (Textbox)
4a. (If 4 = 2 To ask about an application, ask)
Please specify which type of application. (Drop down)
U.S. citizenship or naturalization [Form N-400]
Renew or replace my green card (permanent residence) [Form I-90]
Give up my green card (permanent resident status) [I-407]
Immigrate to the U.S. [Forms I-360, I-485]
Help a family member immigrate to the U.S. [Form I-130]
Waiver of inadmissibility [Forms I-601, I-602]
Immigration benefits for family members of asylees or refugees [Form I-730]
Humanitarian parole [Form I-131]
Adoption [Forms I-600, I-600A]
Travel documents/re-entry permits [Form I-131]
Appeal or Motion [Form I-290B]
Refugee status [Form I-590]
Permission to travel to the U.S. after deportation [Form I-212]
Other
4b. (If 4 = 2 To ask about an application, ask)
If you were asking about an application, what specific information were you trying to find about the application? Select all that apply: (Check boxes)
Case status
Processing times
How to file
How to renew
Other.
Not Applicable.
Have you visited the USCIS website (www.uscis.gov) for information about USCIS international offices within the last 6 months? (Radio buttons)
Yes
No
How useful was the information on the website? Please use a scale from 1 to 10, where “1” is “not very useful” and “10” is “very useful.” (Radio buttons)
Considering your most recent inquiry with USCIS, please answer the following:
How many inquiries did you submit before you received a response from USCIS? (Radio buttons)
1
2
3
4
5
More than 5
I never received a response from USCIS
How respectful, professional, and courteous was the USCIS staff member who helped you? Please use a scale from 1 to 10, where “1” is “not at all respectful” and “10” is “very respectful.” (Radio buttons)
How good were the communication and listening skills of the USCIS staff member who helped you? Please use a scale from 1 to 10, where “1” is “poor” and “10” is “excellent.” (Radio buttons)
How well did the USCIS staff member understand your question? Please use a scale from 1 to 10, where “1” is “did not understand very well” and “10” is “understood very well.” (Radio buttons)
How satisfied were you with the response you received? Please use a scale from 1 to 10, where “1” is “very dissatisfied” and “10” is “very satisfied.” (Radio buttons)
Was your question answered? (Radio buttons)
Yes
No
Don’t know
11a. (If 11 = 1 yes, ask)
How long did it take to receive an answer to your question? (Radio buttons)
1 to 5 days
6 to 10 days
11 to 15 days
Greater than 15 days
Not applicable
11b. (If 11 = 1 yes, ask)
How satisfied were you with the time it took to receive an answer to your question? Please use a scale from 1 to 10, where “1” is “very dissatisfied” and “10” is “very satisfied.” (Radio buttons)
How satisfied are you with the overall service provided by this USCIS Field Office? Please use a scale from 1 to 10, where “1” is “very dissatisfied” and “10” is “very satisfied.” (Radio buttons)
To what extent has this USCIS Field Office met your expectations in responding to your inquiry? Please use a scale from 1 to 10, where “1” is “falls short of expectations” and “10” is “exceeds expectations.” (Radio buttons)
How well does this USCIS Field Office compare with the ideal government office? Please use a scale from 1 to 10, where “1” is “not very close to the ideal” and “10” is “very close to the ideal.” (Radio buttons)
What can this USCIS Field Office do to improve its service to you? (open-ended)
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Modified | 0000-00-00 |
| File Created | 2021-01-30 |