30 Day Federal Register Notice - FINAL

Federal Register / Vol. 77, No. 196 / Wednesday, October 10, 2012 / Notices
RETENTION AND DISPOSAL:

EXEMPTION CLAIMED FOR THE SYSTEM:

Records are held in accordance with
HUD’s Records Disposition Schedules
Handbook (2225.6) Appendix 20(Single
Family Home Mortgage Insurance
Program Records) and Appendix
21(Financial Management Information
Systems. Paper records are not in use.
Electronic records are held consistent
with standards for paper records.
Archival tape media is kept for 7 years
and the tapes are in rotation. Tapes that
are faulty and need to be disposed of
follow HUD’s IT Security Handbook
(2400.25), pursuant to NIST SP 800–88
guidelines section 2.1.
SYSTEM MANAGERS AND ADDRESS:

Director, Office of Housing Finance
and Budget; Department of Housing and
Urban Development, 451 Seventh Street
SW., Washington, DC 20410.
NOTIFICATION AND ACCESS PROCEDURES:

Individuals seeking to determine
whether this system of records contains
information about them, or those
seeking access to such records, should
address inquiries to Chief Privacy
Officer, Department of Housing and
Urban Development, 451 Seventh Street
SW., Room 4156, Washington, DC
20410. (Attention: Capitol View
Building, 4th Floor) Requestors must
provide identity verification by
providing two proofs of official
identification. Your verification of
identity must include your original
signature and must be notarized.
CONTESTING RECORD PROCEDURES:

The Department’s rules for contesting
the contents of records and appealing
initial denials, by the individual
concerned, appear in 24 CFR § 16. If
additional information or assistance is
needed, it may be obtained by
contacting:
(i) In relation to contesting contents of
records, the Privacy Act Officer at the
appropriate location;
(ii) In relation to appeals of initial
denials, the HUD Departmental Privacy
Appeals Officer, Office of General
Counsel, Department of Housing and
Urban Development, 451 Seventh Street
SW., Washington, DC 20410.

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RECORD SOURCE CATEGORIES:

Mortgagors, mortgagees, taxing
authorities, insurance companies and
Housing counselors. The mortgagors
and mortgagees collect the personal
information from program participants
and enters the information into the HUD
the Single Family Computerized Home
Underwriting Management System
(CHUMs). The HERMIT system
interfaces CHUMS for its information.

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None.
[FR Doc. 2012–24927 Filed 10–9–12; 8:45 am]
BILLING CODE 4210–67–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: 1090–0007, American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Surveys
Office of the Secretary,
National Business Center, Federal
Consulting Group.
ACTION: Notice and request for
comments.
AGENCY:

In compliance with section
3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, the National
Business Center, Department of the
Interior announces that it has submitted
a request for proposed extension of an
information collection for the American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Surveys to the Office of Management
and Budget (OMB), and requests public
comments on this submission. The
information collection request describes
the nature of the information collection
and the expected burden and cost.
DATES: OMB has up to 60 days to
approve or disapprove the information
collection request, but may respond
after 30 days; therefore, public
comments should be submitted to OMB
by November 9, 2012, in order to be
assured of consideration.
ADDRESSES: Send your written
comments by facsimile to (202) 395–
5806 or email
([email protected]) to the
Office of Information and Regulatory
Affairs, Office of Management and
Budget, Attention: Desk Office for the
Department of the Interior (OMB1090–
0007) Desk Officer. Also, please send a
copy of your comments to Federal
Consulting Group, Attention: Richard
Tate, 1849 C St. NW., MS 314,
Washington, DC 20240–0001, or by
facsimile to (202) 513–7686, or via email
to [email protected]. Individuals
providing comments should reference
Customer Satisfaction Surveys (OMB
1090–0007).
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Richard Tate, 1849 C St. NW.,
MS 314, Washington, DC 20240–0001,
or call (202) 513–7655, or email to
SUMMARY:

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[email protected]. To see a copy of
the entire ICR submitted to OMB, go to:
http://www.reginfo.gov and select
Information Collection Review,
Currently Under Review.
SUPPLEMENTARY INFORMATION:
I. Abstract
The Office of Management and Budget
(OMB) regulations at 5 CFR 1320, which
implement provisions of the Paperwork
Reduction Act of 1995 (Pub. L. 104–13),
require that interested members of the
public and affected agencies have an
opportunity to comment on information
collection and recordkeeping activities
[see 5 CFR 1320.8(d)]. The Office of the
Secretary, National Business Center,
Federal Consulting Group has submitted
a request to OMB to renew its approval
of this collection of information for
three years.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid OMB control number. The OMB
control number for this collection is
1090–0007. The control number will be
displayed on the surveys used. For
expeditious administration of the
surveys, the expiration date will not be
displayed on the individual
instruments. Response is not required to
obtain a benefit.
II. Data
(1) Title: ‘‘Customer Satisfaction
Surveys’’.
OMB Control Number: 1090–0007.
Current Expiration Date: October 31,
2012.
Type of Review: Information
Collection Renewal.
Affected Entities: Individuals and
Households, Businesses and
Organizations, and State, Local or Tribal
Government.
Estimated annual number of
respondents: Participation by Federal
agencies in the ACSI is expected to vary
as new customer segment measures are
added or deleted. However, based on
historical records, projected average
estimates for the next three years are as
follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 125
Respondents: 43,750
Annual responses: 43,750
Frequency of responses: Once per
survey.
(2) Annual reporting and
recordkeeping burden:
Total annual reporting per response:
12.0 minutes.
Total number of estimated responses:
43,750.
Total annual reporting: 8,750 hours.
Note: it is expected that the first year

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Federal Register / Vol. 77, No. 196 / Wednesday, October 10, 2012 / Notices

there will be approximately 100 surveys
initiated, the second year 125 surveys
initiated, and the third year 150 surveys
initiated based on prior experience and
expected growth in the program. These
figures above represent an expected
average per year over the three-year
period.
(3) Description of the need and use of
the information: The proposed renewal
of this information collection activity
provides a means to consistently assess,
benchmark and improve customer
satisfaction with Federal Government
agency programs and/or services within
the Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with the CFI Group and the American
Customer Satisfaction Index (ACSI) to
offer the ACSI to Federal government
agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the American Customer
Satisfaction Index, an independent
organization which produces the
American Customer Satisfaction Index
(ACSI). This national indicator is
developed for different economic
sectors each quarter, which are then
published in The Wall Street Journal.
The ACSI was introduced in 1994 by
Professor Claes Fornell under the
auspices of the University of Michigan,
the American Society for Quality (ASQ),
and the CFI Group. It monitors and
benchmarks customer satisfaction across
more than 200 companies and many
U.S. Federal agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSI surveys conducted by the
Federal Consulting Group are subject to
the Privacy Act of 1974, Public Law 93–
579, December 31, 1974 (5 U.S.C. 552a).
The agency information collection is an
integral part of conducting an ACSI
survey. The contractor will not be
authorized to release any agency
information upon completion of the
survey without first obtaining
permission from the Federal Consulting

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Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly select respondents from
among established systems of records
provided for such routine uses.
There is no other agency or
organization which is able to provide
the information that is accessible
through the surveying approach used in
this information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
As required under 5 CFR 1320.8(d), a
Federal Register notice soliciting
comments on the collection of
information was published on February
28, 2012 (77 FR 12073–74). No
comments were received. This notice
provides the public with an additional
30 days in which to comment on the
proposed information collection
activity.
III. Request for Comments
The Departments invite comments on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agencies, including whether the
information will have practical utility;
(b) The accuracy of the agencies’
estimate of the burden of the collection
and the validity of the methodology and
assumptions used;
(c) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(d) Ways to minimize the burden of
the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
collection techniques or other forms of
information techniques.
‘‘Burden’’ means the total time, effort,
and financial resources expended by
persons to generate, maintain, retain,
disclose, or provide information to or
for a Federal agency. This includes the
time needed to review instructions; to
develop, acquire, install, and utilize

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technology and systems for the purpose
of collecting, validating, and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments, with names
and addresses, will be available for
public inspection. If you wish us to
withhold your personal information,
you must prominently state at the
beginning of your comment what
personal information you want us to
withhold. We will honor your request to
the extent allowable by law. If you wish
to view any comments received, you
may do so by scheduling an
appointment with the National Business
Center, Federal Consulting Group by
calling (202) 513–7655. A valid picture
identification is required for entry into
the Department of the Interior.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Ron Oberbillig,
Chief Operating Officer, Federal Consulting
Group.
[FR Doc. 2012–24763 Filed 10–9–12; 8:45 am]
BILLING CODE 4310–RK–P

DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R5–R–2012–N078; BAC–4311–K9–S3]

Patuxent Research Refuge, Prince
George’s and Anne Arundel Counties,
MD; Draft Comprehensive
Conservation Plan and Environmental
Assessment
Fish and Wildlife Service,
Interior.
ACTION: Notice of availability; request
for comments.
AGENCY:

We, the U.S. Fish and
Wildlife Service (we, the Service),
announce the availability of a draft
comprehensive conservation plan and
environmental assessment (CCP/EA) for
Patuxent Research Refuge (Patuxent
RR), located in Prince George’s and
Anne Arundel Counties, Maryland, for
public review and comment. The draft
CCP/EA describes our proposal for
managing the refuge for the next 15
years.

SUMMARY:

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