Evaluation of Patient Satisfaction and Experience of Care for Medicare Beneficiaries with ESRD

ESRD Stakeholder Interview Recruiting Script
Telephone
Hello. I’m ~~~ and I’m calling on behalf of the Center for Medicare and Medicaid Services (CMS).
Westat is conducting a study for CMS on the revised reimbursement system for ESRD beneficiaries,
the ESRD PPS/QOP. The new system entails bundled reimbursements that are linked to
performance measures and beneficiary outcomes. An important part of this study is talking to
knowledgeable individuals in the ESRD community.
We were hoping that you could participate in an interview. This interview will focus on how the
ESRD PPS QIP has affected beneficiary care in the broadest sense, for example, beneficiary
experience of and satisfaction with care; beneficiary quality of life; quality of dialysis; intended versus
un-intended consequences for beneficiary care, changes in beneficiary access to care; beneficiary
safety issues; and so forth. We expect the interview to take approximately 60 minutes and can be
scheduled at a time that is convenient for you – during the day or evening.
We can schedule the interview now if that works for you.

E-Mail
The Center for Medicare and Medicaid Services (CMS) is sponsoring a study of the newly revised
End Stage Renal Disease reimbursement system, the ESRD PPS/QIP. The new system entails
bundled reimbursements that are linked to performance measures and beneficiary outcomes. An
important part of this study is talking to knowledgeable individuals in the ESRD community.
Westat is conducting these interviews for CMS and we were hoping that you could participate in an
interview. This interview will focus on how the ESRD PPS QIP has affected beneficiary care in the
broadest sense, for example, beneficiary experience of and satisfaction with care; beneficiary quality
of life; quality of dialysis; intended versus un-intended consequences for beneficiary care, changes in
beneficiary access to care; beneficiary safety issues; and so forth. We expect the interview to take
approximately 60 minutes and can be scheduled at a time that is convenient for you – during the day
or evening.
One of our schedulers will call to schedule the interview, or you can email us with a time that is
convenient for you.
Thank you for your generous participation.