60-day Federal Register Notice

PRA-2126-0042-60dayFR.PUB.082912.pdf

Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Customer Satisfaction Assessment)

60-day Federal Register Notice

OMB: 2126-0042

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Federal Register / Vol. 77, No. 168 / Wednesday, August 29, 2012 / Notices

procedure as amended from time to
time.
This delegation of authority may be
re-delegated to the Deputy Assistant
Secretary for Visa Services.
Notwithstanding this delegation of
authority, the Secretary, the Deputy
Secretary, the Deputy Secretary for
Management and Resources, and the
Under Secretary for Management may at
any time exercise any authority or
function delegated by this delegation of
authority.
This delegation of authority shall be
published in the Federal Register.
Dated: August 20, 2012.
Hillary Rodham Clinton,
Secretary of State.
[FR Doc. 2012–21326 Filed 8–28–12; 8:45 am]
BILLING CODE 4710–06–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2012–0209]

Agency Information Collection
Activities; Revision of a CurrentlyApproved Information Collection
Request: Information Technology
Services Survey Portal Customer
Satisfaction Assessment (Formerly
COMPASS Portal Consumer
Satisfaction Assessment)
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice and request for
comments.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for its
review and approval and invites public
comment. The collection involves the
assessment of FMCSA’s strategic
decision to integrate its Information
Technology (IT) with its business
processes using portal technology to
consolidate its systems and databases
through the FMCSA Information
Technology Services Survey
modernization initiative. The
information to be collected will be used
to assess the satisfaction of Federal,
State, and industry customers with the
FMCSA Information Technology
Services Survey Portal. The name of the
‘‘COMPASS Portal Customer
Satisfaction Assessment,’’ information
collection request (ICR) is being
changed to ‘‘Information Technology
Services Survey Portal Customer

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SUMMARY:

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Satisfaction Assessment,’’ to reflect the
need for a broader term than
‘‘COMPASS’’ for the portal.
DATES: We must receive your comments
on or before October 29, 2012.
ADDRESSES: You may submit comments
identified by Federal Docket
Management System (FDMS) Docket
Number FMCSA–2012–0209 using any
of the following methods:
• Federal eRulemaking Portal: http://
www.regulations.gov. Follow the online
instructions for submitting comments.
• Fax: 1–202–493–2251.
• Mail: Docket Management Facility;
U.S. Department of Transportation, 1200
New Jersey Avenue SE., West Building,
Ground Floor, Room W12–140, 20590–
0001.
• Hand Delivery or Courier: West
Building, Ground Floor, Room W12–
140, 1200 New Jersey Avenue SE.,
Washington, DC, between 9 a.m. and 5
p.m. e.t., Monday through Friday,
except Federal holidays.
Instructions: All submissions must
include the Agency name and docket
number. For detailed instructions on
submitting comments and additional
information on the exemption process,
see the Public Participation heading
below. Note that all comments received
will be posted without change to
http://www.regulations.gov, including
any personal information provided.
Please see the Privacy Act heading
below.
Docket: For access to the docket to
read background documents or
comments received, go to http://
www.regulations.gov, and follow the
online instructions for accessing the
dockets, or go to the street address listed
above.
Privacy Act: Anyone is able to search
the electronic form of all comments
received into any of our dockets by the
name of the individual submitting the
comment (or signing the comment, if
submitted on behalf of an association,
business, labor union, etc.). You may
review DOT’s complete Privacy Act
Statement for the Federal Docket
Management System published in the
Federal Register on January 17, 2008
(73 FR 3316), or you may visit http://
edocket.access.gpo.gov/2008/pdfE8–
794.pdf.
Public Participation: The Federal
eRulemaking Portal is available 24
hours each day, 365 days each year. You
can obtain electronic submission and
retrieval help and guidelines under the
‘‘help’’ section of the Federal
eRulemaking Portal Web site. If you
want us to notify you that we received
your comments, please include a selfaddressed, stamped envelope or

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postcard, or print the acknowledgement
page that appears after submitting
comments online. Comments received
after the comment closing date will be
included in the docket and will be
considered to the extent practicable.
FOR FURTHER INFORMATION CONTACT: Ms.
Katherine Sinrud, Department of
Transportation, Federal Motor Carrier
Safety Administration, West Building
6th Floor, 1200 New Jersey Avenue SE.,
Washington, DC 20590. Telephone:
202–366–3843 email:
[email protected].
SUPPLEMENTARY INFORMATION:

Background
Title II, section 207 of the EGovernment Act of 2002 requires
Government agencies to improve the
methods by which government
information, including information on
the Internet, is organized, preserved,
and made accessible to the public. To
meet this goal, FMCSA plans to provide
a survey on the FMCSA Portal, allowing
users to assess its functionality. This
functionality includes the capability for
Federal, State, and Industry users to
access the Agency’s existing safety IT
systems with a single set of credentials
and have easy access to safety data
about the companies that do business
with FMCSA. The Information
Technology program will also focus on
improving the accuracy of data to help
ensure information, such as carrier
name and address, is valid and reliable.
FMCSA’s legacy information systems
are currently operational. However,
having this many stand-alone systems
has led to data quality concerns, a need
for excessive IDs and passwords, and
significant operational and maintenance
costs. Integrating our information
technologies with our business
processes will, in turn, improve our
operations considerably, particularly in
terms of data quality, ease of use, and
reduction of maintenance costs.
In early 2007, FMCSA’s Information
Technology program launched a series
of releases of a new FMCSA Portal to its
Federal, State and Industry customers.
Over the coming years, more than 15
releases are planned. These releases will
use portal technology to fuse and
provide numerous services and
functions via a single user interface and
provide tailored services that seek to
meet the needs of specific
constituencies within our customer
universe.
The FMCSA Information Technology
Services Survey Portal will entail
considerable expenditure of Federal
Government dollars over the years and
will fundamentally impact the nature of

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Federal Register / Vol. 77, No. 168 / Wednesday, August 29, 2012 / Notices
the relationship between the Agency
and its Federal, State, and Industry
customers. Consequently, the Agency
intends to conduct regular and ongoing
assessments of customer satisfaction
with Information Technology Services
Survey.
The primary purposes of this
assessment are to:
• Determine the extent to which the
FMCSA Portal functionality continues
to meet the needs of Agency customers.
• Identify and prioritize additional
modifications.
• Determine the extent that the
FMCSA Portal has impacted FMCSA’s
relationships with its main customer
groups.
The assessment will address:
• Overall customer satisfaction.
• Customer satisfaction against
specific items.
• Performance of systems integrator
against agreed objectives.
• Desired adjustments and
modifications to systems.
• Demonstrated value of investment
to FMCSA and DOT.
• Items about the FMCSA Portal that
customers like best.
• Customer ideas for making the
FMCSA Portal better.
Title: Information Technology
Services Survey Portal Customer
Satisfaction Assessment.
OMB Control Number: 2126–0042.
Type of Request: Revision of the
currently-approved information
collection request.
Respondents: Federal, State, and
Industry customers/users.
Estimated Number of Respondents:
3,392.
Estimated Time per Response: Five (5)
minutes.
Expiration Date: 11/30/2012.
Frequency of Response: 4 times per
year.
Estimated Total Annual Burden: 283
hours [91 hours (273 industry user
respondents x 5 minutes/60 minutes to
complete survey x 4 times per year) +
192 hours (575 Federal and State
government respondents × 5 minutes/60
minutes to complete survey × 4 times
per year) = 283].
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
Whether the proposed collection is
necessary for the agency to perform its
mission; (2) the accuracy of the
estimated burden; (3) ways for the
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information. The agency will summarize

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or include your comments in the request
for OMB’s clearance of this information
collection.
Issued on: August 20, 2012.
Kelly Leone,
Associate Administrator for Office of
Research and Information Technology.
[FR Doc. 2012–21197 Filed 8–28–12; 8:45 am]
BILLING CODE 4910–EX–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2012–0215]

Qualification of Drivers; Exemption
Applications; Vision
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice of applications for
exemptions; request for comments.
AGENCY:

FMCSA announces receipt of
applications from 19 individuals for
exemption from the vision requirement
in the Federal Motor Carrier Safety
Regulations. They are unable to meet
the vision requirement in one eye for
various reasons. The exemptions will
enable these individuals to operate
commercial motor vehicles (CMVs) in
interstate commerce without meeting
the prescribed vision requirement in
one eye. If granted, the exemptions
would enable these individuals to
qualify as drivers of commercial motor
vehicles (CMVs) in interstate commerce.
DATES: Comments must be received on
or before September 28, 2012.
ADDRESSES: You may submit comments
bearing the Federal Docket Management
System (FDMS) Docket No. FMCSA–
2012–0215 using any of the following
methods:
• Federal eRulemaking Portal: Go to
http://www.regulations.gov. Follow the
on-line instructions for submitting
comments.
• Mail: Docket Management Facility;
U.S. Department of Transportation, 1200
New Jersey Avenue SE., West Building
Ground Floor, Room W12–140,
Washington, DC 20590–0001.
• Hand Delivery: West Building
Ground Floor, Room W12–140, 1200
New Jersey Avenue SE., Washington,
DC, between 9 a.m. and 5 p.m., Monday
through Friday, except Federal
Holidays.
• Fax: 1–202–493–2251.
Instructions: Each submission must
include the Agency name and the
docket numbers for this notice. Note
that all comments received will be
posted without change to http://
SUMMARY:

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www.regulations.gov, including any
personal information provided. Please
see the Privacy Act heading below for
further information.
Docket: For access to the docket to
read background documents or
comments, go to http://
www.regulations.gov at any time or
Room W12–140 on the ground level of
the West Building, 1200 New Jersey
Avenue SE., Washington, DC, between 9
a.m. and 5 p.m., Monday through
Friday, except Federal holidays. The
FDMS is available 24 hours each day,
365 days each year. If you want
acknowledgment that we received your
comments, please include a selfaddressed, stamped envelope or
postcard or print the acknowledgement
page that appears after submitting
comments on-line.
Privacy Act: Anyone may search the
electronic form of all comments
received into any of our dockets by the
name of the individual submitting the
comment (or of the person signing the
comment, if submitted on behalf of an
association, business, labor union, etc.).
You may review DOT’s Privacy Act
Statement for the FDMS published in
the Federal Register on January 17,
2008 (73 FR 3316), or you may visit
http://edocket.access.gpo.gov/2008/pdf/
E8-785.pdf.
FOR FURTHER INFORMATION CONTACT:

Elaine M. Papp, Chief, Medical
Programs Division, (202) 366–4001,
[email protected], FMCSA,
Department of Transportation, 1200
New Jersey Avenue SE., Room W64–
224, Washington, DC 20590–0001.
Office hours are from 8:30 a.m. to 5
p.m., Monday through Friday, except
Federal holidays.
SUPPLEMENTARY INFORMATION:

Background
Under 49 U.S.C. 31136(e) and 31315,
FMCSA may grant an exemption from
the Federal Motor Carrier Safety
Regulations for a 2-year period if it finds
‘‘such exemption would likely achieve a
level of safety that is equivalent to or
greater than the level that would be
achieved absent such exemption.’’
FMCSA can renew exemptions at the
end of each 2-year period. The 19
individuals listed in this notice have
each requested such an exemption from
the vision requirement in 49 CFR
391.41(b)(10), which applies to drivers
of CMVs in interstate commerce.
Accordingly, the Agency will evaluate
the qualifications of each applicant to
determine whether granting an
exemption will achieve the required
level of safety mandated by statute.

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