Form 1 Survey

Fast Track Generic Clearance for Collection of Qualitative Feedback on Agency Service Delivery

Usability of Website and Utility of Content-surveytoCB

Survey Toolkit

OMB: 0970-0401

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Evaluation for the Development,

Implementation, and Assessment Toolkit



Usability of Website and Utility of Content (“How usable is the toolkit website and how useful is its content?”)

Usability of overall website - the link to these questions would be available on the homepage. Users would respond to each item on a seven-point scale ranging from “Strongly Disagree” to “Strongly Agree.” An open field text box would also be available for general comments.

This website is visually appealing.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


It was easy to move from one page to another.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


The overall organization of the site is easy to understand.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


Individual pages are well designed.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


Terminology used in this website is clear.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


The content of the website met my expectations.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


I would be likely to use this website in the future.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


I was able to complete my tasks in a reasonable amount of time.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


Overall, the website is easy to use.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree



Utility of each respective section - the link to these questions would be available on the each landing page in the website except the tools, glossary, and annotated bibliography. Users would respond to each item on a seven-point scale ranging from “Strongly Disagree” to “Strongly Agree.” An open field text box would also be available for general comments.

It was easy to understand the information in this section.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


The information in this section was useful.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree


There was useful information in this section beyond what I was looking for.

1 – Strongly disagree 3 – disagree 4 – neutral 5 – agree 7 – Strongly agree





File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorRoseana Bess
File Modified0000-00-00
File Created2021-01-30

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