UnitedHealthcare
comment
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Action
taken to address the comment
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Applicable
attachments
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There
is a typographical error in Questions 7-12. The second option
should read “somewhat disagree” rather than “somewhat
agree.”
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We
changed the response option in line with the suggestion.
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H
(pre-survey)
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Question
8 has two extra, unused checkboxes that are missing labels.
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We
removed these unlabeled response options and now use only a
3-option response scale: extremely confident, somewhat confident,
and not at all confident.
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I-P
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For
consistency, the word “recommend” in the phrase
“probably recommend” in Question 11 should not be
capitalized.
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We
changed the response label so that the word “recommend”
is no longer capitalized
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I-P
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For
Question 24, it might be confusing to use both the words “risk”
and “chance” in the same question. This is
inconsistent with the rest of the questions.
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We
changed the word “chance” to the word “risk”
to create within-item and between-item consistency.
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I-P
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In
Question 12, the first box in the table reads “Types of
Information about Health Plans.” The label should read
“Types of Information about Prescription Drug Plans.”
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We
changed the label as indicated.
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J,
L, N, and P
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Is
it possible that both Plan B and Plan C are valid responses to
Question 17 when there should only be one correct response?
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We
changed Question 17 so that there is now only one correct
response.
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J,
L, N, and P
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For
Question 14, it is unclear that the phrase “total annual
deductible” means the total of the “annual drug
deductible” and the “health plan deductible”
contained in the display.
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We
changed the question so that it no longer refers to the “total
annual deductible” but to the “total estimated annual
cost,” thus removing the ambiguity.
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I-P
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