Form 1 Request for Grantee Feedback

Request for Approval under the “Generic Clearance for the Collection of
Routine Customer Feedback” (OMB Control Number: 3135-0130)
TITLE OF INFORMATION COLLECTION:
Solicitation of Grantee Feedback for the Audience Affected Survey (Pilot Study).
Introduction: This document includes the questions that will be sent to grantees, via an online
survey, to obtain feedback on their level of satisfaction with the support received to participate in
the Audience Affected Survey (Pilot Study), and experiences throughout the process.
Email invitation
Dear [NAME],
Thank you so much for participating in the NEA’s national audience survey pilot study. Your
involvement is incredibly valuable for helping the NEA learn how to best scale up this surveying
effort.
At this time, we ask that you provide feedback about your organization’s involvement to-date in the
study using the online questionnaire available at this link [EMBED HYPERLINK]. Your responses
will help the NEA improve how they work with future grantees on similar surveying efforts. Please
complete this online questionnaire by May 11, 2012.
Your candid responses are encouraged. WolfBrown will receive your responses and will share them
with the NEA. If you prefer that your responses be kept anonymous, please indicate this in
the final question on the questionnaire. You may review all of the questions before beginning
the online survey by reviewing the attached PDF.
If you have any questions about this request for feedback, please do not hesitate to contact
WolfBrown:
[WolfBrown contact information here.]
Sincerely,
Liz Holland
Program Analyst, Office of Research & Analysis
National Endowment for the Arts
Survey Landing Page
Thank you so much for participating in the NEA’s national audience survey pilot study. Your
involvement is incredibly valuable for helping the NEA learn how to best scale up this surveying
effort.

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Your responses will help the NEA improve how they work with future grantees on similar surveying
efforts. Please complete this online questionnaire by May 11, 2012.
Your candid responses are encouraged. WolfBrown will receive your responses and share them with
the NEA. If you prefer that your responses be kept anonymous, please indicate this in the
final question on the questionnaire.
If you have any questions about this request for feedback, please do not hesitate to contact
WolfBrown:
[WolfBrown contact information here.]

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First, we'd like to know about your organization’s decision to participate in the study.
1.

Below, please select the primary reasons your organization participated in the pilot study?
(select up to two)
o
o
o
o
o

2.

Receipt of additional grant dollars
The NEA
Interested in the aims of the pilot study
Opportunity to learn more about my organization's audience
Other (please explain): [text box]

What aspects of the study did you wish you knew more about before you made the decision
to participate? (select up to two)
o
o
o
o
o

Level of effort that was required by me and my staff
Specifics regarding the content of the survey
Value of the data to my organization
The NEA's plan to use the data
Other (please explain): [text box]

[PAGE 3]
Next, please tell us about the resources your organization has invested into the study so far.
3.

Who, at your organization, administered the survey (e.g., oversaw the survey team, placed
surveys in seats, made curtain announcement)? (select all that apply)
o
o
o
o

4.

On a scale from 1 to 5, where 1 is very easy and 5 is very difficult, how difficult was it for
your organization to find people to administer the survey? (select one) [NOTE: response
categories will be horizontal]
1
2
3
4
5

5.

Full- or part-time staff
Volunteers
Interns
Other (please specify): [text box]

Very Easy
Somewhat Easy
Neither Easy or difficult
Somewhat difficult
Very difficult

Approximately how many people were involved in administering the survey? (enter number)
[text box]

[PAGE 4]

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6.

Indicate the number of hours your organization spent per week on each of the following:
[items]
• Communicating with WolfBrown
• Preparing for survey administration , other than communications with WolfBrown (e.g.
organizing staff, preparing materials)
• Distributing questionnaires
• Preparing and submitting reporting requirements to WolfBrown
o
o
o
o
o

0-2 hours/week
3-5 hours/week
6-10 hours/week
11-15/hours per week
15+/hours per week

7.

Not including labor costs, what expenses did your organization have that were related to
participating in the study? (e.g. signage, survey worker badges, tables, etc.). Itemize the type
of expense and approximate cost, if possible.
[text box]

8.

Do you feel that the $1,000 stipend was enough to offset the direct costs and effort required
of your organization to conduct the survey? (select one)
o Yes
o No

9.

Please share any comments you have about the time and expense related to your
organization’s involvement in the study.

[PAGE 5]
Now, we want to know about your experience working with the NEA and WolfBrown before administering the
survey. On the next page, you will be asked questions relating to the actual survey administration.
10.

Overall, how prepared did the people at your organization feel they were to administer the
survey? (select one)
o Very prepared
o Somewhat prepared
o Not prepared at all

11.

How satisfied was your organization with the following aspects of the study?
[items]
• The initial invitation from the NEA to participate in the study
• The NEA’s ability to field your questions about participating in the study
• February 8th Orientation webinar & slides
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•
•
•
•
•

Frequency of interactions with WolfBrown
Quality of interactions with WolfBrown
Written survey administration guidance (PDF documents) provided by WolfBrown
Information needed for the Reporting Requirements
Submitting Reporting Requirement via online interface (Google Docs)

o
o
o
o
o

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
NA/Unsure

[PAGE 6]
The following questions ask about how your experience with the actual survey administration.
12.

Indicate your organization’s level of ease with the following aspects of survey administration:
[items]
• Coordinating survey workers
• Figuring out logistics (e.g., where to place surveys)
• Obtaining necessary approvals for survey logistics (e.g., placing signage, taping to
seats)
• Answering audience members’ or visitors’ questions about the survey
• Reporting requirements (i.e., filling out Google Doc on a regular basis)
• Counting men and women during survey administration (if applicable)
o
o
o
o
o

13.

Very easy
Somewhat easy
Neither easy or difficult
Somewhat difficult
Very difficult

Did you receive any requests for large-print versions of the questionnaire? (select one)
o Yes
o No
o Not sure

[PAGE 7]
Now, we'd like to hear your suggestions for improving the study’s process..
14.

If you participated in this type of study again, what would you do differently?
[text box]

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15.

If you participated in this type of study again, what would want to see the NEA do
differently? [text box]

16.

What advice would you give to other organizations that are to use the same survey
administration methodology that you used?
[text box]

17.

Please share any additional comments you may have about your participation in the pilot
study.
[text box]

18.

Please enter your organization’s name. If you prefer that your responses be kept
anonymous, please type “anonymous” into the text box.
[text box]

Exit Page
Thank you for sharing your candid feedback!
WolfBrown is currently analyzing the audience survey data you collected. WolfBrown will provide
you with a report of your organization’s data in July. In early August, you will receive another online
request for feedback regarding the report you will receive in July. Your feedback is critical to the
NEA for learning how to best scale up this pilot study in the future.
If you have any questions about this request for feedback, please do not hesitate to contact
WolfBrown:
[WolfBrown contact information here.]

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