Disaster Assistance Customer Satisfaction Survey

Forms and Documents

Document Name	Status
Form SBA Form 2313 CSC Customer Questionnaire Customer Service Center (CSC) Form and Instruction	Modified
SBA Form 2313 Supporting Statement B 1-25-13.docx Supporting Statement B	2013-01-25
SBA Form 2313 Supporting Staement A 1-25-13.docx Supporting Statement A	2013-01-25
SBA 2313 13 CFR PT 123 1-25-13.pdf Supplementary Document	2013-01-25

IC Document Collections

IC ID	Document Title	Status
190981	Customer Questionnaire Customer Service Center (CSC) Form and Instruction	Modified

ICR Details

OMB Control No: 3245-0370	ICR Reference No: 201301-3245-001
Status: Historical Active	Previous ICR Reference No: 200910-3245-003
Agency/Subagency: SBA	Agency Tracking No:
Title: Disaster Assistance Customer Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/15/2013
	Date Received in OIRA: 01/25/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2016	36 Months From Approved	04/30/2013
Responses	24,284	0	24,284
Time Burden (Hours)	199	0	2,014
Cost Burden (Dollars)	0	0	0

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Abstract: A team of Quality Assurance staff at the Disaster Assistance Center (DASC) will conduct a brief telephone survey of customers to determine their satisfaction with the services received from the (DASC) and the Field Operations Centers. The result will help the Agency to improve where necessary, the delivery of critical financial assistance to disaster victims.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 43410	07/24/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 70525	11/28/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Questionnaire Customer Service Center (CSC)	SBA Form 2313 FOC , SBA Form 2313 CSC	Disaster Customer Satisfaction Surevy ,   Disaster Customer Satisfaction Surevy Field

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	24,284	24,284	0	0	0	0
Annual Time Burden (Hours)	199	2,014	0	-1,815	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: It,was determined that the level of surveys was excessive and yielded no better results than would derived from a survey of approximately 100 surveys per month.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/25/2013

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