In-Person (Intranet) Requestors

SSA's Public Credentialing and Authentication Process

RCS Intranet Screens - Revised

In-Person (Intranet) Requestors

OMB: 0960-0789

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Screen Documentation

RCS Release 2.0
AUGUST 27, 2012

SCREEN DESIGN DOCUMENTATION

Table of Contents
Global changes ............................................................................................................................................................ 3
Start - Search ................................................................................................................................................................ 4
In person search results - no account or registration attempt ................................................................................5
In person search results - failed registration.............................................................................................................6
Search results - no account/locked ............................................................................................................................ 7
in person search results - pending account ..............................................................................................................8
Telephone search results - no account ...................................................................................................................... 9
Telephone search results - pending account .......................................................................................................... 10
Account Management Screens ................................................................................................................................. 11
Standard account ....................................................................................................................................................... 11
Account with Extra Security before OTP entered ................................................................................................... 12
Account with Extra Security after OTP entered....................................................................................................... 13
Standard account blocked ........................................................................................................................................ 14
Standard account after unblock ............................................................................................................................... 16
In person - Standard account suspended ................................................................................................................ 17
In person manager - Standard account suspended ................................................................................................ 19
Telephone - Standard account suspended .............................................................................................................. 21
Block access - confirm .............................................................................................................................................. 22
Transaction History ................................................................................................................................................... 23
Transaction history - failed registration ................................................................................................................... 24
Create Account - Need external verification ............................................................................................................ 25
Successful enrollment - standard............................................................................................................................. 26
Successful enrollment - extra security .................................................................................................................... 27

OSES/DUAPS/USSB
August 27, 2012

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Global changes
Changed "New Search" button to "Clear Search" and moved it next to "Search"
Added the "Sample Notices" container to all Search pages and made them all consistent

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August 27, 2012

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Start - Search

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In person search results - no account or registration attempt
Release 2: Added client header and changed title of No Account Found container. Added “Block Access” button.
If account is blocked, then the buttons are "Unblock" and "Deny Unblock."

OSES/DUAPS/USSB
August 27, 2012

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In person search results - failed registration
Release 2: Added Client header and changed title of “No Account Found” container. Added “Block Access” button.
If account is blocked, then the only buttons are "Unblock" and "Deny Unblock." If account is locked but not blocked,
the buttons are “Unlock” and "Block Access"

OSES/DUAPS/USSB
August 27, 2012

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Search results - no account/locked
Release 2: If account is locked but not blocked, the buttons are “Unlock” and "Block Access"
Applies to both phone and in person.

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August 27, 2012

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SCREEN DESIGN DOCUMENTATION

in person search results - pending account
Release 2: Added client header and tabs. Added “Block Access” button.
If account is blocked, then the only buttons are "Unblock" and "Deny Unblock." If account is locked but not blocked,
the buttons are “Unlock” and "Block Access"

OSES/DUAPS/USSB
August 27, 2012

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SCREEN DESIGN DOCUMENTATION

Telephone search results - no account
Release 2: Added client header and “Block Access” button. Changed title of “No Account Found” container.
If account has standard block, then the only buttons are "Unblock" and "Deny Unblock." For other types of block, the
telephone user has no buttons.

OSES/DUAPS/USSB
August 27, 2012

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SCREEN DESIGN DOCUMENTATION

Telephone search results - pending account
Release 2: Added client header. Added tabs, “Block Access” button.
If account is blocked, then the only buttons are "Unblock" and "Deny Unblock." If account is locked but not blocked,
the buttons are “Unlock” and "Block"

OSES/DUAPS/USSB
August 27, 2012

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Account Management Screens
Standard account
Release 2: added “Block Access button” and “Last Login” field.

OSES/DUAPS/USSB
August 27, 2012

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SCREEN DESIGN DOCUMENTATION

Account with Extra Security before OTP entered
Release 2: added “Block Access” button. Added “Last 4 Digits of Cell Phone” and “Last Login” fields. Added "Mail
Reset Code" button for Telephone user.

OSES/DUAPS/USSB
August 27, 2012

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Account with Extra Security after OTP entered
Release 2: added “Block Access” button. Also added “Last 4 Digits of Cell Phone” and “Last Login” fields.

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August 27, 2012

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Standard account blocked
Release 2: Added “Unlock” and “Deny Unblock” functionality. Added "Block Type," "Block Reason," "Block Date,"
"Block Location," to the Account Summary container.

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August 27, 2012

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Panel_Bottom Half
default

After “Deny unblock

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Standard account after unblock
Release 2: Added "Unblock Date" and "Unblock Location," to the Account Summary container.

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August 27, 2012

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In person - Standard account suspended
Release 2: Added warning message. Added “Unlock” and “Deny Unblock” functionality. Added "Block Type," "Block
Reason," "Block Date," "Block Location," to the Account Summary container.
Availability of Unlock and Deny Unblock is based on Top Secret profile and only available in person.

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panel_bottom half
default

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In person manager - Standard account suspended
Release 2: Added warning message. Added “Unlock” and “Deny Unblock” functionality. Added "Block Type," "Block
Reason," "Block Date," "Block Location," to the Account Summary container.
Availability of Unlock and Deny Unblock is based on Top Secret profile and only available in person.

OSES/DUAPS/USSB
August 27, 2012

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panel_bottom half
default

deny unblock

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August 27, 2012

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Telephone - Standard account suspended
Release 2: Added warning message. Added "Block Type," "Block Reason," "Block Date," "Block Location," to the
Account Summary container.

OSES/DUAPS/USSB
August 27, 2012

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Block access - confirm
New for Release 2

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August 27, 2012

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Transaction History
New functionality for Release 2.

OSES/DUAPS/USSB
August 27, 2012

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Transaction history - failed registration
New for Release 2

OSES/DUAPS/USSB
August 27, 2012

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Create Account - Need external verification
Added "Edit Address" button that takes user back to prior screen with editable address fields displayed.

OSES/DUAPS/USSB
August 27, 2012

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Successful enrollment - standard
Removed sample notice and changed "Print" button to "Reprint"

OSES/DUAPS/USSB
August 27, 2012

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Successful enrollment - extra security
Removed sample notice and changed "Print" button to "Reprint"

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August 27, 2012

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File Typeapplication/pdf
AuthorFujitsu
File Modified2012-10-24
File Created2012-10-24

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