SSA's Public Credentialing and Authentication Process

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Justification for the Non-Substantive Changes - 0789 (IT Modification Request).docx	Justification for No Material/Nonsubstantive Change	Uploaded 2026-09-18	Available
Supporting Statement 0960-0789.docx	Supporting Statement A	Uploaded 2023-11-16	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
282505	In-Person Proofing Login.gov Registrations	Other-Internet Screens	New
269977	Internet ID.me Sign-Ins		Unchanged
269976	Internet Login.gov Sign-Ins		Unchanged

ICR Details

OMB Control No: 0960-0789	ICR Reference No: 202609-0960-009
Status: Received in OIRA	Previous ICR Reference No: 202505-0960-004
Agency/Subagency: SSA	Agency Tracking No:
Title: SSA's Public Credentialing and Authentication Process
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 09/18/2026

table that charts list comparision

	Requested	Previously Approved
Expiration Date	02/28/2027	02/28/2027
Responses	21,604,365	21,549,110
Time Burden (Hours)	368,360	359,151
Cost Burden (Dollars)	0	0

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Abstract: The Social Security Administration's citizen authentication process enables a new user experience and access to more electronic services. Authentication is the foundation for secure, online transactions. Identity authentication is the process of determining, with confidence, that someone is who he or she claims to be during a remote, automated session. It comprises three distinct factors: something you know, something you have, and something you are. Single-factor authentication uses one of the factors, and multi-factor authentication uses two or more of the factors. Social Security's process features credential issuance, account management, and single- and multi-factor authentication. We allow our users to maintain one User ID, which consists of a self-selected Username and Password, to access multiple Social Security electronic services. This process provides the means for authenticating users of Social Security's sensitive electronic services and streamlines access to those services. The respondents are individuals who choose to use the Internet or Automated Telephone Response System to conduct business with SSA. This is an IT Mod Change Request to include an in-person proofing process to allow those respondents who need help creating a Login.gov account to do so through a personal interview process.

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Authorizing Statute(s): PL: Pub.L. 107 - 347 301 Name of Law: E-Government Act of 2002
   US Code: 42 USC 405 Name of Law: The Social Security Act
   US Code: 26 USC 6103(l)(1)(A) Name of Law: Internal Revenue Code
   US Code: 5 USC 552 Name of Law: Freedom of Information Act
   US Code: 5 USC 552a Name of Law: The Privacy Act of 1974
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 62136	09/08/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 78443	11/15/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

table that charts list of burden

IC Title	Form No.	Form Name
In-Person Proofing Login.gov Registrations
Internet ID.me Sign-Ins
Internet Login.gov Sign-Ins

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ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	21,604,365	21,549,110	0	55,255	0	0
Annual Time Burden (Hours)	368,360	359,151	0	9,209	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: We are adding an in-person proofing option for respondents who need SSA technician help to register to use Login.gov. We estimate the total annual number of in-person proofing Login.gov registrations will be approximately 55,255. We will revise this number, as needed, after we implement the in-person proofing option and obtain more accurate MI data. In addition, as respondents only need to register once for Login.gov, we anticipate this number to decrease over time.

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Annual Cost to Federal Government: $29,227,142

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/18/2026

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