2013 EIA Web Custo 2013 EIA Web Customer Survey

OMB No. 1901-0302

Expiration Date: XX/XX/XXXX

Burden: 4.0 Minutes

2013 EIA Web Customer Survey

Question 1. How often do you visit EIA’s site?

~~~A list of choices will be provided~~~

Question 2. How satisfied are you with the quality of the information on EIA’s site?

~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up question “Why are you not satisfied?”)

Question 3. Which category best describes you or your organization?

~~~A list of choices will be provided~~~

Question 4. Do you live in the United States?

Yes

No

Question 5. What task were you doing when you visited EIA’s site today?

~~~A list of choices will be provided~~~

Question 6. What information were you looking for?

~~~Answer is open-ended~~~

Question 7. Did you find the information you were looking for?

(If they said they did find the information they needed, a follow-up question asks if the level of detail was ok for them. If they did not find the information, a follow-up question asks if they considered calling or emailing EIA for help.)

Question 8. What adjectives would you use to describe EIA?

~~~A List of adjectives used in previous surveys will be provided~~~

Question 9. Have you accessed EIA’s website from a mobile device?

(If they check either mobile option, ask a follow-up question: Were you able to accomplish your task on the mobile device?)

Smart phone

Tablet (such as an iPad)

No, I don’t use EIA’s website on mobile devices

Question 10. Do you access EIA information through social media?  (Check all that apply)

I follow EIA on Twitter I like EIA on Facebook I’ve seen EIA videos on YouTube I don’t prefer to access EIA information through social media	I’m on Twitter but didn’t know you were I’m on Facebook but didn’t know you were I didn’t know you were on YouTube I don’t use social media
Other (please specify):

Question 11. Texas is the #1 oil-producing state. What state is the #2 oil producer?

(After they select an answer, the correct answer will appear on the screen.)

Alaska

California

North Dakota

Oklahoma

Louisiana

I really don’t know

Question 12. Anything else you want to tell us?

~~~Answer is open-ended~~~