DOE Customer Surveys

Forms and Documents

Document Name	Status
Form Web Data Browser DOE-887(100) 2015 EIA Web Product Surveys Form	New
Form DOE-887(99) DOE-887(99) 2015 EIA Web Customer Survey Form and Instruction	New
Form EIA 2013 Enegy Con DOE-887(95) 2013 EIA Conference: Customer Satisfaction Survey Form and Instruction	New
EIA-887T OMB SS PartB.docx Supporting Statement B	2013-04-26
30Day FRN DOE-887 031813.pdf Supplementary Document	2013-04-17
60Day FRN DOE-887 092012.pdf Supplementary Document	2013-04-17
SUPPORTING STATEMENT _reeves approved Final.docx Supporting Statement A	2013-04-17

IC Document Collections

IC ID	Document Title	Status
218522	DOE-887(100) 2015 EIA Web Product Surveys Form	New
217324	DOE-887(99) 2015 EIA Web Customer Survey Form and Instruction	New
214615	DOE-887(98) 2015 EIA Energy Conference Customer Satisfaction Survey Other-Letter	New
211982	DOE-887(97) 2014 EIA Web Customer Survey Other-Generic Clearance Summary	New
207970	DOE-887(96) 2013 EIA Web Customer Survey Other-Generic Clearance Summary	New
207126	DOE-887(95) 2013 EIA Conference: Customer Satisfaction Survey Form and Instruction	New

ICR Details

OMB Control No: 1901-0302	ICR Reference No: 201303-1901-002
Status: Historical Active	Previous ICR Reference No: 200911-1901-001
Agency/Subagency: DOE/ENDEP	Agency Tracking No: DOE-887
Title: DOE Customer Surveys
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 05/29/2013
	Date Received in OIRA: 04/17/2013
Terms of Clearance: In accordance with 5 CFR 1320, the information collection is approved for three years. DOE will continue to submit individual collections under this generic clearance to OMB for approval. OMB will strive to provide feedback on the individual collections within ten working days of the submission, whenever possible.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2016	36 Months From Approved
Responses	50,000	0	0
Time Burden (Hours)	12,500	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: DOE-887 will be used to contact users and beneficiaries of DOE products or other services to determine how DOE can better improve its services to meet their needs. Information is needed to make DOE products more effective, efficient, and responsive and at a lesser cost. Respondents will be users and beneficiaries of DOE products and services.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   PL: Pub.L. 103 - 62 GPRA Name of Law: Government Performance and Results Act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 58364	09/20/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 16666	03/18/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
DOE-887(99) 2015 EIA Web Customer Survey	DOE-887(99)	2015 EIA Web Customer Survey
DOE-887(95) 2013 EIA Conference: Customer Satisfaction Survey	EIA 2013 Enegy Conference Survey	EIA 2013 Enegy Conference Survey
DOE-887(96) 2013 EIA Web Customer Survey	2013 EIA Web Customer Survey	2013 EIA Web Customer Survey
DOE-887(97) 2014 EIA Web Customer Survey	2014 EIA Web Customer Survey	2014 EIA Web Customer Survey
DOE-887(98) 2015 EIA Energy Conference Customer Satisfaction Survey	2015 EIA Energy Conference Survey	2015 EIA Energy Conference Customer Satisfaction Survey
DOE-887(100) 2015 EIA Web Product Surveys	Web Data Browser, Electric Monthly Update Report, Natural Gas Weekly Update Report, Short Term Energy Outlook Report, This Week in Petroleum Report, Oil and Gas Proved Reserves Report	Web Data Browser ,   Electric Monthly Update Report ,   Natural Gas Weekly Update Report ,   Short Term Energy Outlook Report ,   This Week in Petroleum Report ,   Oil and Gas Proved Reserves Report

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	50,000	0	0	25,000	0	25,000
Annual Time Burden (Hours)	12,500	0	0	6,250	0	6,250
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This estimate of burden covers all surveys conducted by the DOE and represents a compilation of the different types of surveys and questionnaires that could be completed. In many instances the questionnaire is a short feedback questionnaire on the website experience that will take less than 15 minutes to complete. Since some questionnaires are available to online visitors, it is possible that a large number of responses could occur during a time when the systems are not being monitored (e.g. a federal holiday or a weekend). Many of these online questionnaires are voluntary and available to the public and DOE estimates a maximum respondent count in the event there is a high response to the questionnaire. In other instances a focus group or more in depth questionnaire could be administered that would take longer than 15 minutes to complete. This estimate represents an average of all of the different kinds of surveys conducted by DOE and considers the possibility of continued increases in data users of DOE/EIA data products.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/17/2013

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