Form DOE-887(99) 2015 EIA Web Customer Survey

OMB No. 1901-0302

Expiration Date: XX/XX/XXXX

Burden: 4.0 Minutes

2015 EIA Web Customer Survey

Question 1. How often do you visit EIA’s website?

• Daily

• Weekly

• Monthly

• Less than once a month

• First-time visitor

Question 2. How satisfied are you with the quality of the information on EIA’s website?

~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up question “Why are you not satisfied?”)

Question 3. Which category best describes you or your organization?

• Government (Federal, state, local, Congress)

• Business/Industry

  • Please specify:
    (Choose one of the following)

    • Energy

    • Non-energy

• Research/Consulting

• Media

• Finance (banking, investment)

• Teacher/Professor

• Student

• Trade Association/Nonprofit

• Library

• Private citizen

• Other

Question 4. Do you live in the United States?

Yes

No

Question 5. What task were you doing when you visited EIA’s website today?

• Writing a report or article

• Researching a topic

• Purchasing fuel

• Making a business decision

• Making an investment decision

• Making a forecast about energy

• Doing homework/preparing a classroom lesson

• Briefing a decision-maker or legislator

• Educating myself about energy

• Getting weekly gasoline and diesel prices

• Just browsing

• Other

Please specify
~~~Answer is open-ended~~~

Question 6. What information were you looking for?

~~~Answer is open-ended~~~

Question 7. Did you find the information you were looking for?

(If they said they did find the information they needed, a follow-up question asks if the level of detail was ok for them. If they didn’t find the information, a follow-up question asks if they considered calling or emailing EIA for help.)

Question 8. What adjectives would you use to describe EIA?

• Biased

• Boring

• Brief

• Customer-focused

• Expert

• Informative

• Innovative

• Long-winded

• Non-responsive

• Objective

• Old-fashioned

• Out-of-date

• Policy-neutral

• Thorough

• Timely

• Too technical

• Uninformed

• Other

Please specify:
~~~Answer is open-ended~~~

Question 9. Given our limited resources, what web improvement would you most like to see EIA pursue:

One choice (radio button):

• Enable the data tools to use the full screen width for desktops

• Make the website responsive for mobile devices

• Follow-up (check boxes – for all that apply):  For (1) Smart phone (2) Tablet (such as an the iPad, Galaxy Tab, Surface) 

• Create a comprehensive query tool for petroleum data

• Create a comprehensive query tools for natural gas data

• Enhance the Application Programming Interface

• Enhance the usability of EIA’s existing data tools

• Create interactive feature for specific topics (e.g., winter heating fuel, nuclear capacity outages)

• No opinion

• Satisfied with current website

Other suggestion:

Follow-up question

Have you accessed EIA's website from a mobile device?  Check boxes—for all that apply

• Smart phone Y/N

IF YES – then follow up with  

• Could you accomplish what you wanted to do? Y/N

• Tablet (such as an the iPad, Galaxy Tab, Surface)  Y/N

• Same follow-ups as above

• No, I don't use EIA's website on mobile devices.

Question 10. Do you access EIA information through social media?  (Check all that apply)

I follow EIA on Twitter I like EIA on Facebook I’ve seen EIA videos on YouTube I like EIA on Flickr I don’t prefer to access EIA information through social media	I’m on Twitter but didn’t know you were I’m on Facebook but didn’t know you were I didn’t know you were on YouTube I didn’t know you were on Flickr I don’t use social media
Other (please specify):

Question 11. How much oil consumed by the United States came from foreign sources in 2014?

(After they select an answer, the correct answer will appear on the screen.)

54%

39%

27%

15%

I really don’t know

Question 12. Anything else you want to tell us?

~~~Answer is open-ended~~~