2014 EIA Web Custo 2014 EIA Web Customer Survey

OMB No. 1901-0302

Expiration Date: XX/XX/XXXX

Burden: 4.0 Minutes

2014 EIA Web Customer Survey

Question 1. How often do you visit EIA’s site?

• Daily

• Weekly

• Monthly

• Less than once a month

• First-time visitor

Question 2. How satisfied are you with the quality of the information on EIA’s site?

~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up question “Why are you not satisfied?”)

Question 3. Which category best describes you or your organization?

• Government (Federal, state, local, Congress)

• Business/Industry

  • Please specify:
    (Choose one of the following)

    • Energy

    • Non-energy

• Research/Consulting

• Media

• Finance (banking, investment)

• Teacher/Professor

• Student

• Trade Association/Nonprofit

• Library

• Private citizen

• Other

Question 4. Do you live in the United States?

Yes

No

Question 5. What task were you doing when you visited EIA’s site today?

• Writing a report or article

• Researching a topic

• Purchasing fuel

• Making a business decision

• Making an investment decision

• Making a forecast about energy

• Doing homework/preparing a classroom lesson

• Briefing a decision-maker or legislator

• Educating myself about energy

• Getting weekly gasoline and diesel prices

• Just browsing

• Other

Please specify
~~~Answer is open-ended~~~

Question 6. What information were you looking for?

~~~Answer is open-ended~~~

Question 7. Did you find the information you were looking for?

(If they said they did find the information they needed, a follow-up question asks if the level of detail was ok for them. If they did not find the information, a follow-up question asks if they considered calling or emailing EIA for help.)

Question 8. What adjectives would you use to describe EIA?

• Biased

• Boring

• Brief

• Customer-focused

• Expert

• Informative

• Innovative

• Long-winded

• Non-responsive

• Objective

• Old-fashioned

• Out-of-date

• Policy-neutral

• Thorough

• Timely

• Too technical

• Uninformed

• Other

Please specify:
~~~Answer is open-ended~~~

Question 9. Have you accessed EIA’s website from a mobile device?

(If they check either mobile option, ask a follow-up question: Were you able to accomplish your task on the mobile device?)

Smart phone

Tablet (such as an iPad)

Other

No, I don’t use EIA’s website on mobile devices

Question 10. Do you access EIA information through social media?  (Check all that apply)

I follow EIA on Twitter I like EIA on Facebook I’ve seen EIA videos on YouTube I don’t prefer to access EIA information through social media	I’m on Twitter but didn’t know you were I’m on Facebook but didn’t know you were I didn’t know you were on YouTube I don’t use social media
Other (please specify):

Question 11. What renewable energy source generated the most electricity in the United States in 2013?

Hydro (water)

Solar

Wind

Biomass

Wood

I really don’t know

Question 12. Anything else you want to tell us?

~~~Answer is open-ended~~~