Notice of Collection Information Relative to Customer Service Satisfaction

Forms and Documents

Document Name	Status
Form UnNumbered Institution for Higher Education Bomb Threat Survey Form	New
NCAVC_83I.pdf Supplementary Document	2013-05-13
NCAVC Supporting Statement_Update.docx Supporting Statement A	2013-05-13

IC Document Collections

IC ID	Document Title	Status
206881	Institution for Higher Education Bomb Threat Survey Form	New

ICR Details

OMB Control No: 1110-0056	ICR Reference No: 201304-1110-002
Status: Historical Inactive	Previous ICR Reference No:
Agency/Subagency: DOJ/FBI	Agency Tracking No:
Title: Notice of Collection Information Relative to Customer Service Satisfaction
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted	Conclusion Date: 11/13/2013
	Date Received in OIRA: 09/17/2013
Terms of Clearance: This ICR is improperly submitted. The abstract states that the ICR is a customer satisfaction survey. However, one of the submitted instruments is a bomb threat survey of higher education institutions, and the supporting statement part A is for the bomb threat survey and not the satisfaction survey. If and when the agency resubmits the satisfaction survey or the bomb threat survey, it needs to provide a supporting statement part B because both collections are statistical in nature.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date		36 Months From Approved
Responses	0	0	0
Time Burden (Hours)	0	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: Under the authority of General Functions, Title 28 CFR .085(e) and (1), the NCAVC Satisfaction Survey will be distributed to state, local and tribal law enforcement agencies to which the NCAVC has provided investigative assistance. The survey will query respondents as to the agencies' satisfaction with NCAVC services, and concrete achievements which were furthered via NCAVC services. The survey is being proposed as a means to assess the effectiveness and efficiency with which the NCAVC serves these agencies in the execution of their missions.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 22332	04/15/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 39341	07/01/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Institution for Higher Education Bomb Threat Survey	UnNumbered, UnNumbered	NCAVC Questionnaire ,   NCAVC Satisfaction Survey

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection

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Annual Cost to Federal Government: $3,750

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/17/2013

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