Postsecondary Education Complaint Intake System

1. Prior to accessing the online Complaint Intake the user will be presented with the Notice and Consent Statement
and must agree to the terms of the User Agreement .

2. After agreeing to the Notice and Consent Statement the Privacy Act Statement (PAS) is displayed.

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3. After clicking the Continue button on the PAS page the online Complaint Intake landing page is displayed.

4. Following the PAS page, the Complaint Intake will ask if the student was separated from the military and solely
receiving VA benefits at the time they experienced their issue.

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5. Complainant will be directed to Veterans Affairs if they indicate they were separated from the military and solely
receiving VA benefits at the time they experienced their issue.

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PAGE ONE OF THE ONLINE COMPLAINT INTAKE
6. Complainant will access page one of the online Complaint Intake upon answering “No” to the Veterans Benefits
question.
User selects “I am filing on behalf of myself”

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User selects “I am filing on behalf of Someone Else”

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7. Page one of the online Complaint Intake (Pay Grade/Salutation dropdown options):

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PAGE TWO OF THE ONLINE COMPLAINT INTAKE
The Complainant Information field labels are dynamic and update when a user files a complaint on behalf of
someone else. Labels update from “Your”, when a user is filing on behalf of themself, to “Complainant’s” when
filing on behalf of someone else.
8. Page two of the online Complaint Intake (“Service Member” is selected as the Service Affiliation)
“I am filing on behalf of myself” selected on page one.

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8a. Page two of the online Complaint Intake (“Service Member” is selected as the Service Affiliation)
“I am filing on behalf of someone else” selected on page one.

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8b. Page two of the online Complaint Intake (“Spouse or Family Member” selected as the Service Affiliation).
“I am filing on behalf of myself” selected on page one

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8c. Page two of the online Complaint Intake (“Spouse or Family Member” selected as the Service Affiliation).
“I am filing on behalf of someone else” selected on page one

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8d. Page two of the online Complaint Intake (“Veteran” selected as the Service Affiliation).
“I am filing on behalf of myself” selected on page one

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8e. Page two of the online Complaint Intake (“Veteran” selected as the Service Affiliation).
“I am filing on behalf of someone else” selected on page one

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9. Page two of the online Complaint Intake dropdown options: (Branch, Service Affiliation, Service Status, Age and
Pay Grade dropdown lists).

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10. Page three of the online Complaint Intake:

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11. Page three of the online Complaint Intake (“Other” selected as description of issue)

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12. Page four of the online Complaint Intake.

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13. Page four of the online Complaint Intake (Level of Study dropdown options).

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14. User is presented with a summary page that details all information entered into the online Complaint Intake.

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15. Upon submitting the online Complaint Intake a confirmation page will display to the user.
- User will have the option to print the confirmation page and will be sent the details via email.

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