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Crosswalk - PDP
RAND Authorized User
Calc
2013-07-08
2026-09-16
complete

Extracted Text

Disenrollee Survey Comparison
PDP Only

Question
Number

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number

Heading

YOUR FORMER
PRESCRIPTION DRUG
PLAN

Heading

YOUR FORMER
PRESCRIPTION DRUG
PLAN

We are sending you this survey
We are sending you this survey
because we believe you
because we believe you recently
recently left, switched or were
left or were dropped by a
Directions dropped by a prescription drug Directions prescription drug plan, or
plan.
switched prescription drug plans.

Our records show that you used
to belong to [PLAN NAME], but
no longer belong to that plan.
Is that right?
 Yes
 No 
If No, go to #3
1

1

Our records show that you used
to belong to [PLAN NAME], but no
longer belong to that plan. Is that
right?
Yes 
If Yes, go to Question 2
I left or was dropped by a plan
but it was not [PLAN NAME] 
Go to Question 2
No, I did not belong to [PLAN
NAME]
No, I still belong to [PLAN NAME]
If you answered No to Question 1,
please stop and return the survey.
You DO NOT have to complete
the survey.

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Question
Number

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number

Did you move outside of the
area where [PLAN NAME] was
available?
 Yes
If Yes, Please stop and return
the survey
 No
If No, go to #6

2

2

Do you still belong to [PLAN
NAME]?
 Yes
3

Did you have to leave or switch
[PLAN NAME] for any of the
following reasons?
 I moved outside of the area
where the plan was available
 I was dropped by the
plan
The plan was cancelled or
discontinued in my area
 The plan was changed by the
organization that provides my
insurance (such as an employer or
a union)
PLEASE READ: If you checked any
of the reasons above, please stop
and return the survey. You DO
NOT have to complete the survey.
o None of the above --> If you did
not choose any of the reasons in
Question 2 please continue to
Question 3

Dropped

If Yes, Please stop and return
this survey
 No
Dropped

4

Did you recently leave, switch,
or were you dropped by a
prescription drug plan?
 Yes
 No

Dropped

If No, Please stop and return
this survey

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PDP Only

Question
Number

5

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number

What is the name of the
prescription drug plan you
recently left, switched or were
dropped by? (Please print)
__________________________
__
Please think of this plan as you
answer the questions in this
survey.

Dropped

GETTING INFORMATION OR
Heading HELP FROM YOUR FORMER
PRESCRIPTION DRUG PLAN
These questions ask about
your experience with your
former prescription drug plan.
Directions

6

7

GETTING INFORMATION OR HELP
Heading FROM YOUR FORMER
PRESCRIPTION DRUG PLAN
These questions ask about your
experience with your former
prescription drug plan. As you
answer the rest of the questions
in this survey, please think only
of your former plan.
Customer service is information
Customer service is information
you get from staff about what is
you get from staff about what is
covered and how to use the
covered and how to use the plan.
plan. Did you ever try to get
Did you ever try to get
information or help from [PLAN
information or help from [PLAN
NAME]’s customer service?
NAME]’s customer service?
Yes
 Yes
3
 No 
No
If No, go to #5
If No, go to #8

How often did the plan’s
customer service give you the
information or help you
needed?
 Never
 Sometimes
 Usually
 Always
 I did not try to get
information or help from the
plan’s customer service

4

How often did the plan’s
customer service give you the
information or help you needed?
 Never
 Sometimes
 Usually
 Always
 I did not try to get information
or help from the plan’s customer
service

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Question
Number

8

2010 Version: PDP_Pilot
Did you ever try to get
information from the plan
about which prescription
medicines were covered?
Yes
No

Question
2013 Version: 2PDP Survey
Number

5

Did you ever try to get
information from the plan about
which prescription medicines
were covered?
 Yes
 No If No, go to #7

If No, go to #10

9

10

How often did the plan give you
all the information you needed
about which prescription
medicines were covered?
 Never
 Sometimes
 Usually
 Always
 I did not try to get
information about which
prescription medicines were
covered

Did you ever try to get
information from the plan
about how much you would
have to pay for a prescription
medicine?
 Yes
 No

6

7

How often did the plan give you
all the information you needed
about which prescription
medicines were covered?
 Never
 Sometimes
 Usually
 Always
 I did not try to get information
about which prescription
medicines were covered

Did you ever try to get
information from the plan about
how much you would have to pay
for a prescription medicine?
 Yes
 No 
If No, go to #9

If No, go to #12

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Question
Number

11

12

13

2010 Version: PDP_Pilot
How often did the plan give you
all the information you needed
about how much you would
have to pay for a prescription
medicine?
 Never
 Sometimes
 Usually
 Always
 I did not try to get
information about how much I
would have to pay for a
prescription medicine

Did you ever need written
information from the plan in a
language other than English?
 Yes
 No If No, go to #14

How often did the plan give you
written information in a
language other than English?
 Never
 Sometimes
 Usually
 Always
 I did not need written
information in a language other
than English

GETTING INFORMATION OR
Heading HELP FROM YOUR FORMER
PRESCRIPTION DRUG PLAN
Did a doctor ever prescribe a
medicine for you that the plan
did not cover?
14
 Yes
 No

Question
2013 Version: 2PDP Survey
Number

8

9

10

How often did the plan give you
all the information you needed
about how much you would have
to pay for a prescription
medicine?
 Never
 Sometimes
 Usually
 Always
 I did not try to get information
about how much I would have to
pay for a prescription medicine

Did you ever need written
information from the plan in a
language other than English?
 Yes
 No
If No, go to #11
How often did the plan give you
written information in a language
other than English?
 Never
 Sometimes
 Usually
 Always
 I did not need written
information in a language other
than English

GETTING INFORMATION OR HELP
Heading FROM YOUR FORMER
PRESCRIPTION DRUG PLAN
Did a doctor ever prescribe a
medicine for you that the plan did
not cover?
11
 Yes
 No

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Question
Number

15

16

17

18

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number

How often was it easy to use
the plan to get the medicines
your doctor prescribed?
 Never
 Sometimes
 Usually
 Always
 I did not use the plan to get
any prescription medicines

How often was it easy to use the
plan to get the medicines your
doctor prescribed?
 Never
 Sometimes
 Usually
 Always
 I did not use the plan to get any
prescription medicines

Did you ever use the plan to fill
a prescription at a local
pharmacy?
 Yes
 No
If No, go to #18
How often was it easy to use
the plan to fill a prescription at
a local pharmacy?
 Never
 Sometimes
 Usually
 Always
 I did not use the plan to fill a
prescription at a local
pharmacy
Did you ever use the plan to fill
any prescriptions by mail?
 Yes
 No

12

13

14

15

Did you ever use the plan to fill a
prescription at a local pharmacy?
 Yes
 No 
If No, go to #15

How often was it easy to use the
plan to fill a prescription at a local
pharmacy?
 Never
 Sometimes
 Usually
 Always
 I did not use the plan to fill a
prescription at a local pharmacy

Did you ever use the plan to fill a
prescription at a local pharmacy?
 Yes
 No 
If No, go to #15

If No, go to #20

19

How often was it easy to use
the plan to fill prescriptions by
mail?
 Never
 Sometimes
 Usually
 Always
 I did not use the plan to fill
a prescription by mail

16

How often was it easy to use the
plan to fill prescriptions by mail?
 Never
 Sometime
 Usually
 Always
 I did not use the plan to fill a
prescription by mail

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Question
Number

20

2010 Version: PDP_Pilot
Using any number from 0 to 10,
where 0 is the worst
prescription drug plan possible
and 10 is the best prescription
drug plan possible, what
number would you use to rate
the plan?
 0 Worst prescription drug
plan
 1 possible
2
3
4
5
6
7
8
9
 10 Best prescription drug plan
possible

Question
2013 Version: 2PDP Survey
Number

17

Using any number from 0 to 10,
where 0 is the worst prescription
drug plan possible and 10 is the
best prescription drug plan
possible, what number would you
use to rate the plan?
 0 Worst prescription drug plan
 1 possible
2
3
4
5
6
7
8
9
 10 Best prescription drug plan
possible

REASONS YOU LEFT YOUR
REASONS YOU LEFT YOUR
Heading FORMER PRESCRIPTION DRUG Heading FORMER PRESCRIPTION DRUG
PLAN
PLAN
People leave, switch or drop a
People leave, drop, or switch
prescription drug plan for
prescription drug plans for
different reasons. These
different reasons. These
questions are about reasons
questions are about reasons you
you may have had for
may have had for switching,
switching, leaving, or dropping
leaving, or dropping [PLAN
Directions:
Directions:
[PLAN NAME]. In this survey
NAME].
we use the words “did you
leave” to ask about why you
left, dropped. or switched from
your former prescription drug
plan.
Did you leave the plan because
Did you leave the plan because
you found out that someone
you found out that someone had
had signed you up for the plan
signed you up for the plan
without your permission?
without your permission?
21
18
 Yes
 Yes
 No
 No

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Question
Number

22

23

24

2010 Version: PDP_Pilot
Did you leave the plan because
you were accidentally taken off
the plan (or because of some
other paperwork or clerical
error)?
 Yes
 No
A premium is the amount that
you pay to have prescription
medicine coverage from a
prescription drug plan. Some
prescription drug plans charge
a premium to people on
Medicare who are enrolled in
that prescription drug plan.
Did you leave the plan because
the monthly premium for
prescription medicine coverage
went up?
 Yes
 No

Did you leave the plan because
you stopped paying the
monthly premium for the plan?
 Yes
 No

Question
2013 Version: 2PDP Survey
Number

19

20

21

Did you leave the plan because
you were accidentally taken off
the plan (or because of some
other paperwork or clerical
error)?
 Yes
 No
Some Medicare beneficiaries have
to pay their prescription drug plan
a monthly fee out of their own
pocket for coverage for
prescription medicines.
Did you leave the plan because
the monthly fee that the plan
charges to provide coverage for
prescription medicines went up?
 Yes
 No

Did you leave the plan because
you stopped paying the monthly
fee for coverage for prescription
medicines?
 Yes
 No 

If No, go to #26
If No, go to #23

25

Why did you stop paying the
monthly premium for the plan?
 I stopped paying the monthly
premium because I could not
afford it
 I stopped paying the monthly
premium because I was
unhappy with the plan
 I stopped paying the monthly
premium for some other
reason

22

Why did you stop paying the the
plan’s monthly fee?
 I stopped paying the monthly
fee because I could not afford it
 I stopped paying the monthly
fee because I was unhappy with
the plan
 I stopped paying the monthly
fee for some other reason

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Question
Number

26

27

28

29

30

2010 Version: PDP_Pilot
A formulary is the list of
prescription medicines covered
by a prescription drug plan. Did
you leave the plan because of a
change in the formulary?
 Yes
 No

Question
2013 Version: 2PDP Survey
Number

23

Did you leave the plan because
you hit the temporary limit
(also called the “coverage gap”
or “donut hole”) when you had
to pay all of the costs of your
prescription medicines up to a
yearly limit?
 Yes
 No

Did you leave the plan because
the dollar amount you had to
pay each time you filled or
refilled a prescription went up?
 Yes
 No

Did you leave the plan because
you found a prescription drug
plan that costs less?
 Yes
 No

Did you leave the plan because
a change in your personal
finances meant you could no
longer afford the plan?
 Yes
 No

Prescription drug plans have a list
of the prescription medicines that
the plan will cover. Did you leave
the plan because they changed
the list of prescription medicines
they cover?
 Yes
 No

Dropped

24

25

26

Did you leave the plan because
the dollar amount you had to pay
each time you filled or refilled a
prescription went up?
 Yes
 No

Did you leave the plan because
you found a prescription drug
plan that costs less?
 Yes
 No

Did you leave the plan because a
change in your personal finances
meant you could no longer afford
the plan?
 Yes
 No

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Question
Number

31

32

33

34

35

2010 Version: PDP_Pilot
Did you leave the plan because
the plan refused to pay for a
medicine your doctor
prescribed?
 Yes
 No
Did you leave the plan because
you had problems getting the
medicines your doctor
prescribed?
 Yes
 No
Did you leave the plan because
it was difficult to get brand
name medicines?
 Yes
 No

Did you leave the plan because
you were frustrated by the
plan’s approval process for
medicines your doctor
prescribed that were not on
their formulary?
 Yes
 No

Did you leave the plan because
you did not know whom to
contact when you had a
problem filling or refilling a
prescription?
 Yes
 No

Question
2013 Version: 2PDP Survey
Number

27

28

29

Did you leave the plan because
the plan refused to pay for a
medicine your doctor prescribed?
 Yes
 No

Did you leave the plan because
the plan refused to pay for a
medicine your doctor prescribed?
 Yes
 No

Did you leave the plan because it
was difficult to get brand name
medicines?
 Yes
 No

30

31

Did you leave the plan because
you were frustrated by the plan’s
approval process for medicines
your doctor prescribed that were
not on the plan’s list of medicines
that the plan covers?
 Yes
 No

Did you leave the plan because
you did not know whom to
contact when you had a problem
filling or refilling a prescription?
 Yes
 No

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Question
Number

36

37

38

39

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number

Did you leave the plan because
it was hard to get information
from the plan -- like which
prescription medicines were
covered or how much a specific
medicine would cost?
 Yes
 No

Did you leave the plan because it
was hard to get information from
the plan -- like which prescription
medicines were covered or how
much a specific medicine would
cost?
 Yes
 No

Did you leave the plan because
you were unhappy with how
the plan handled a question or
complaint?
 Yes
 No
Did you leave the plan because
you could not get the
information or help you needed
from the plan?
 Yes
 No
Did you leave the plan because
their customer service staff did
not treat you with courtesy and
respect?
 Yes
 No

32

33

34

35

Did you leave the plan because
you were unhappy with how the
plan handled a question or
complaint?
 Yes
 No
Did you leave the plan because
you could not get the information
or help you needed from the
plan?
 Yes
 No
Did you leave the plan because
their customer service staff did
not treat you with courtesy and
respect?
 Yes
 No

OTHER REASONS FOR LEAVING
YOUR FORMER PRESCRIPTION
Heading
Heading
DRUG PLAN

OTHER REASONS FOR LEAVING
YOUR FORMER PRESCRIPTION
DRUG PLAN

Directions

Every year Medicare evaluates all
Medicare prescription drug plans
and gives each plan a quality
rating. The ratings are referred to
as the Medicare star or plan
ratings. The ratings provide
Medicare beneficiaries
information on the quality of
services a plan provides.

Not included.

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Question
Number

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number
Did you leave the plan because it
got a low Medicare star rating?

Not included.

Not included.

36

37

 Yes
 No

Did you leave the plan because
you found another plan with a
higher Medicare star rating?
 Yes
 No

Not included.

38

In the past year, did you think
about the Medicare star or plan
ratings when making a decision
about enrolling in a prescription
drug plan?
 Yes
 No

40

41

42

Did you leave [PLAN NAME]
because it wasn’t what you
expected?
 Yes
 No

Dropped

Did you leave the plan because
a doctor or pharmacist told you
that another plan had better
benefits or coverage for
prescription medicines?
 Yes
 No

Dropped

Did you leave the plan because
a family member or friend told
you that another prescription
drug plan was a better plan?
 Yes
 No

Did you leave the plan because a
family member or friend told you
that another prescription drug
plan was a better plan?
 Yes
 No

39

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Question
Number

43

44

45

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number

Did you leave the plan because
you saw a commercial or
advertisement for a
prescription drug plan you
thought you would like better?
 Yes
 No

Did you leave the plan because
you saw a commercial or
advertisement for a prescription
drug plan you thought you would
like better?
 Yes
 No

Did you leave the plan because
you found another plan that
better met your prescription
needs?
 Yes
 No
Did you leave the plan because
you take very few prescription
medicines and don’t need a
prescription drug plan?
 Yes
 No

40

41

42

What was the one most
important reason you left
[PLAN NAME]? (please print)
__________________________
__________________________
____
46

YOUR EXPERIENCE WITH
INSURANCE AGENTS,
Heading
BROKERS, OR PLAN
REPRESENTATIVES

43

Did you leave the plan because
you found another plan that
better met your prescription
needs?
 Yes
 No
Did you leave the plan because
you take very few prescription
medicines and don’t need a
prescription drug plan?
 Yes
 No

What was the one most
important reason you left [PLAN
NAME]? (Check one)
 Financial or cost reasons
 Problems getting prescription
drugs through the plan
 Problems getting information
from the plan about prescription
drugs
 Switched to another plan that
offers better benefits or coverage
 Another reason. Please specify:
__________________________
__________________________

YOUR EXPERIENCE WITH
INSURANCE AGENTS, BROKERS,
Heading
OR PLAN REPRESENTATIVES

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Question
Number

47

48

49

50

2010 Version: PDP_Pilot

Question
2013 Version: 2PDP Survey
Number

Different kinds of people sell
health insurance. Insurance
may be sold by independent
insurance agents or brokers
who don’t work for the health
plan OR by plan representatives
who work directly for the plan.
Did an insurance agent, broker,
or plan representative ever call
you without your asking them
to, to tell you about insurance
for prescription medicines?
 Yes
 No

Different kinds of people sell
health insurance. Insurance may
be sold by independent insurance
agents or brokers who don’t work
for the health plan OR by plan
representatives who work directly
for the plan.
Did an insurance agent, broker, or
plan representative ever call you
without your asking them to, to
tell you about insurance for
prescription medicines?
 Yes
 No

Did an insurance agent, broker,
or plan representative ever visit
your home you without your
asking them to, to tell you
about insurance for
prescription medicines?
 Yes
 No
Did you decide to leave [PLAN
NAME] because of information
you got from an insurance
agent, broker, or plan
representative?
 Yes
 No
Did an insurance agent or
broker give you any
information that was not
correct?
 Yes
 No

44

45

46

47

Did an insurance agent, broker, or
plan representative ever visit your
home without your asking them
to, to tell you about insurance for
prescription medicines?
 Yes
 No

Did you decide to leave [PLAN
NAME] because of information
you got from an insurance agent,
broker, or plan representative?
 Yes
 No

Did an insurance agent, broker, or
plan representative give you any
information that was not correct?
 Yes
 No
If No, go to #49

If No, go to #52

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Question
Number

51

2010 Version: PDP_Pilot
What kind of information was
not correct?
 What the plan covered
 What the plan would cost you
 Which pharmacies were
covered by the plan
 Some other information
(Please print)
__________________________
_
 I did not get any information
that was not correct

Question
2013 Version: 2PDP Survey
Number

48

What kind of information was not
correct? Please check all that
apply.
 What the plan covered
 What the plan would cost you
 Which pharmacies were
covered by the plan
 Some other information
(please print)
____________________________
_
____________________________
_

Heading ABOUT YOU
In general, how would you rate
your overall health?
 Excellent
 Very good
52
 Good
 Fair
 Poor

Heading ABOUT YOU
In general, how would you rate
your overall health?
 Excellent
 Very good
49
 Good
 Fair
 Poor

In general, how would you rate
your overall mental health?
 Excellent
 Very good
 Good
 Fair
 Poor

50. In general, how would you
rate your overall mental health?
 Excellent
 Very good
 Good
 Fair
 Poor

53

54

In the last 12 months, how
many different prescription
medicines did you fill or have
refilled?
 None
 1 to 2 medicines
 3 to 5 medicines
 6 or more medicines

50

51

In the last 12 months, how many
different prescription medicines
did you fill? (Don’t count the
same prescriptions twice)
 None
 1 to 2 medicines
 3 to 5 medicines
 6 or more medicines

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Question
Number

55

56

57

2010 Version: PDP_Pilot
In the past 12 months, have
you seen a doctor or other
health provider 3 or more times
for the same condition or
problem?
 Yes
 No  If No, go to #57
Is this a condition or problem
that has lasted for at least 3
months?
 Yes
 No
Do you now need or take
medicine prescribed by a
doctor?
 Yes
 No

Question
2013 Version: 2PDP Survey
Number

52

53

54

In the past 12 months, have you
seen a doctor or other health
provider 3 or more times for the
same condition or problem?
 Yes
 No-->If No, go to #54

Is this a condition or problem that
has lasted for at least 3 months?
 Yes
 No

Do you now need or take
medicine prescribed by a doctor?
 Yes
 No 
If No, go to #56

If No, go to #59

58

Is this to treat a condition that
has lasted for at least 3
months?
 Yes
 No

55

Is this to treat a condition that
has lasted for at least 3 months?
 Yes
 No

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Question
Number

59

2010 Version: PDP_Pilot
Has a doctor ever told you that
you had any of the following
conditions?
a. A heart attack?
 Yes  No
b. Angina or coronary heart
disease?
 Yes  No
c. A stroke?
 Yes  No
d. Cancer, other than skin
cancer?
 Yes  No
e. Emphysema, asthma or
COPD
(chronic obstructive pulmonary
disease)?
 Yes  No
f. Any kind of diabetes or high
blood sugar?
 Yes  No

Question
2013 Version: 2PDP Survey
Number

56

What is your age?

60

61

 18 to 24
 25 to 34
 35 to 44
 45 to 54
 55 to 64
 65 to 74
 75 to 79
 80 to 84
 85 or older
Are you male or female?
 Male
 Female

57

58

Has a doctor ever told you that
you had any of the following
conditions?
a. A heart attack?
 Yes  No
b. Angina or coronary heart
disease?
 Yes  No
c. Hypertension of high blood
pressure?
 Yes  No
d. Cancer, other than skin cancer?
 Yes  No
e. Emphysema, asthma or COPD
(chronic obstructive pulmonary
disease)?
 Yes  No
f. Any kind of diabetes or high
blood sugar?
 Yes  No
What is your age?
 18 to 24
 25 to 34
 35 to 44
 45 to 54
 55 to 64
 65 to 74
 75 to 79
 80 to 84
 85 or older

Are you male or female?
 Male
 Female

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Question
Number

62

63

64

65

2010 Version: PDP_Pilot
What is the highest grade or
level of school that you have
completed?
 8th grade or less
 Some high school, but did not
graduate
 High school graduate or GED
 Some college or 2-year
degree
 4-year college graduate
 More than 4-year college
degree

Are you of Hispanic or Latino
origin or descent?
 Yes, Hispanic or Latino
 No, not Hispanic or Latino
What is your race? Please mark
one or more.
 White
 Black or African-American
 Asian
 Native Hawaiian or other
Pacific Islander
 American Indian or Alaska
Native
What language do you mainly
speak at home?
 Chinese
 English
 Russian
 Spanish
 Vietnamese
 Some other language (Please
print)
__________________________
__

Question
2013 Version: 2PDP Survey
Number

59

60

61

62

What is the highest grade or level
of school that you have
completed?
 8th grade or less
 Some high school, but did not
graduate
 High school graduate or GED
 Some college or 2-year degree
 4-year college graduate
 More than 4-year college
degree

Are you of Hispanic or Latino
origin or descent?
 Yes, Hispanic or Latino
 No, not Hispanic or Latino
What is your race? Please mark
one or more.
 White
 Black or African-American
 Asian
 Native Hawaiian or other Pacific
Islander
 American Indian or Alaska
Native
What language do you mainly
speak at home?
 Chinese
 English
 Russian
 Spanish
 Vietnamese
 Some other language
(please print)
____________________________

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Question
Number

66

67

2010 Version: PDP_Pilot
Did someone help you
complete this survey?
 Yes
 No

Question
2013 Version: 2PDP Survey
Number

63

Did someone help you complete
this survey?
 Yes
 No

If No, Go to #68

If No, Go to #65

How did that person help you?
Please mark one or more.
 Read the questions to me
 Entered the answers I gave
 Answered the questions for
me
 Translated the questions into
my language
 Helped in some other way
(Please print)

How did that person help you?
Please mark one or more.
 Read the questions to me
 Entered the answers I gave
 Answered the questions for me
 Translated the questions into
my language
 Helped in some other way
(please print)
____________________________
_

64

__________________________
__

68

The Medicare Program is trying
to learn more about the health
care or services provided to
people with Medicare. May we
contact you again about the
health care services that you
received?
 Yes
 No

65

The Medicare Program is trying to
learn more about the health care
or services provided to people
with Medicare. May we contact
you again about the health care
services that you received?
 Yes
 No

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09/16/202619

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Description of Change

Comments

No change to wording.

Changed word order/added underlining
for emphasis.

Findings from the field test indicate that
some beneficiaries had difficulty
navigating the front end questions. We
expanded the response options in
question 1 to make it easier to screen out
as well as identify beneficiaries who truly
didn't disenroll voluntarily.

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09/16/202620

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Description of Change

Comments

Findings from the field test indicate that
some beneficiaries had difficulty
navigating the front end questions. We reworded question 2 and expanded the
response options to make it easier to
navigate this question and to better
identify and screen out beneficiaries who
truly didn't disenroll voluntarily.

Dropped this question to improve
navigation and to make it easier to screen
out beneficiaries who did not disenroll
voluntarily (this question was folded into
the response options for question 1).

Dropped this question to improve
navigation and to make it easier to screen
out beneficiaries who did not disenroll
voluntarily (this question was folded into
the response options for question 1).

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Description of Change

Comments

Dropped this question as it did not seem
to include navigation of the survey.

No change to wording.

No change to item wording.

No change to item wording.

22 of 38

09/16/202622

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PDP Only

Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

23 of 38

09/16/202623

Disenrollee Survey Comparison
PDP Only

Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

No change to wording.

No change to item wording.

24 of 38

09/16/202624

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PDP Only

Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

No change to item wording.

No change to item wording.

25 of 38

09/16/202625

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PDP Only

Description of Change

Comments

No change to item wording.

No change to wording.

Changed wording order in the first
sentence and dropped the last sentence to
reduce reading burden.

No change to item wording.

26 of 38

09/16/202626

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PDP Only

Description of Change

Comments

No change to item wording.

Shortened and revised question wording
to make it easier to understand based on
findings from cognitive interviews (avoid
using the term "premium" and instead
describe what a premium is).

Revised question wording to make it
easier to understand based on findings
from cognitive interviews.

Revised question wording to make it
easier to understand based on findings
from cognitive interviews.

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09/16/202627

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PDP Only

Description of Change

Comments

Revised question wording to make it
easier to understand based on findings
from cognitive interviews (avoid using the
word "formulary").

Dropped based on findings from field test
(item with low endorsement).

No change to item wording.

No change to item wording.

No change to item wording.

28 of 38

09/16/202628

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Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

Revised question wording to make it
easier to understand based on findings
from cognitive interviews (avoid using the
word "formulary").

No change to item wording.

29 of 38

09/16/202629

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Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

No change to item wording.

No change to wording.

New text.

30 of 38

09/16/202630

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Description of Change

Comments

New Item added upon request from CMS.

New Item added upon request from CMS.

New Item added upon request from CMS.

Dropped based on findings from field test
(item with low endorsement).

Dropped based on findings from field test
(item with low endorsement).

No change to item wording.

31 of 38

09/16/202631

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Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

Revised item to make it a close-ended
item (created response options from open
ended responses from the field test).

No change to wording.

32 of 38

09/16/202632

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Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

No change to item wording.

33 of 38

09/16/202633

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PDP Only

Description of Change

Comments

Dropped the last response option added
instruction to the question for clarity.

No change to wording.

No change to item wording.

No change to item wording.

Added instructions based on findings from
cognitive interviews.

34 of 38

09/16/202634

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Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

No change to item wording.

35 of 38

09/16/202635

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Description of Change

Comments

Changed option c from "Stroke" to
"Hypertension or high blood pressure."

No change to item wording.

No change to item wording.

36 of 38

09/16/202636

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PDP Only

Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

No change to item wording.

37 of 38

09/16/202637

Disenrollee Survey Comparison
PDP Only

Description of Change

Comments

No change to item wording.

No change to item wording.

No change to item wording.

38 of 38

09/16/202638