Consumer Financial Protection Bureau (CFPB) Consumer Satisfaction Survey – National Pilot Survey (Consumer Response)

Generic Clearance for Consumer Complaint and Information Collection System (Testing and Feedback)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0042 can be found here:

Documents and Forms

Document Name Document Type
Attachment 2 Natl Pilot - Communications (2) rev 6-3-2014.pdf Other-Communications
Attachment 3a Natl Pilot - Questions.xlsx Other-Questions
Attachment 3b Natl Pilot - Feedback Questions.xlsx Other-Feedback Questions
Attachment 4 Natl - Phone script_v2 0.xlsx Other-Phone Script
Attachment 5 Natl Pilot - Survey Screenshots.pdf Other-Screenshots
3170-0042 IC Form - National Pilot Survey.pdf IC Form - Consumer Response National Pilot Customer Survey IC Document
Attachment 1 Natl Pilot -Usability summary.pdf National Pilot Usability Summary IC Document
Attachment 3c Natl Pilot - Generic Inventory Correlation Table.xlsx Generic Clearance Inventory Correlation Table IC Document

Information Collection (IC) Details

IC Title:	Consumer Financial Protection Bureau (CFPB) Consumer Satisfaction Survey – National Pilot Survey (Consumer Response)	Agency IC Tracking Number:	TI 10235

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Communications	Attachment 2 Natl Pilot - Communications (2) rev 6-3-2014.pdf	Yes	Yes	Fillable Fileable
Other-Questions	Attachment 3a Natl Pilot - Questions.xlsx	Yes	Yes	Fillable Fileable
Other-Feedback Questions	Attachment 3b Natl Pilot - Feedback Questions.xlsx	Yes	Yes	Fillable Fileable
Other-Phone Script	Attachment 4 Natl - Phone script_v2 0.xlsx	Yes	Yes	Fillable Fileable
Other-Screenshots	Attachment 5 Natl Pilot - Survey Screenshots.pdf	Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 2,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	2,000	2,000
Annual IC Time Burden (Hours)	340	340
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
IC Form - Consumer Response National Pilot Customer Survey	3170-0042 IC Form - National Pilot Survey.pdf	06/03/2014
National Pilot Usability Summary	Attachment 1 Natl Pilot -Usability summary.pdf	06/03/2014
Generic Clearance Inventory Correlation Table	Attachment 3c Natl Pilot - Generic Inventory Correlation Table.xlsx	06/04/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.