Information Collection

Consumer Financial Protection Bureau (CFPB) Consumer Satisfaction Survey – National Pilot Survey (Consumer Response)

IC 211774 under ICR 201307-3170-002 · OMB 3170-0042.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0042 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Attachment 2 Natl Pilot - Communications (2) rev 6-3-2014.pdf	Other-Communications
Attachment 3a Natl Pilot - Questions.xlsx	Other-Questions
Attachment 3b Natl Pilot - Feedback Questions.xlsx	Other-Feedback Questions
Attachment 4 Natl - Phone script_v2 0.xlsx	Other-Phone Script
Attachment 5 Natl Pilot - Survey Screenshots.pdf	Other-Screenshots
3170-0042 IC Form - National Pilot Survey.pdf IC Form - Consumer Response National Pilot Customer Survey	IC Document
Attachment 1 Natl Pilot -Usability summary.pdf National Pilot Usability Summary	IC Document
Attachment 3c Natl Pilot - Generic Inventory Correlation Table.xlsx Generic Clearance Inventory Correlation Table	IC Document

IC Title:

Consumer Financial Protection Bureau (CFPB) Consumer Satisfaction Survey â National Pilot Survey (Consumer Response)

Agency IC Tracking Number:

TI 10235

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Communications	Attachment 2 Natl Pilot - Communications (2) rev 6-3-2014.pdf	Yes	Yes	Fillable Fileable
Other-Questions	Attachment 3a Natl Pilot - Questions.xlsx	Yes	Yes	Fillable Fileable
Other-Feedback Questions	Attachment 3b Natl Pilot - Feedback Questions.xlsx	Yes	Yes	Fillable Fileable
Other-Phone Script	Attachment 4 Natl - Phone script_v2 0.xlsx	Yes	Yes	Fillable Fileable
Other-Screenshots	Attachment 5 Natl Pilot - Survey Screenshots.pdf	Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 2,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	2,000	2,000
Annual IC Time Burden (Hours)	340	340
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
IC Form - Consumer Response National Pilot Customer Survey	3170-0042 IC Form - National Pilot Survey.pdf	06/03/2014
National Pilot Usability Summary	Attachment 1 Natl Pilot -Usability summary.pdf	06/03/2014
Generic Clearance Inventory Correlation Table	Attachment 3c Natl Pilot - Generic Inventory Correlation Table.xlsx	06/04/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.