This generic is
used to inform changes to CFPB's existing Consumer Response Intake
Form (3170-0011). OMB is approving this collection until May 2015
so that CFPB can coordinate this collection with 3170-0011 which is
set to expire on 11/30/2014. Any changes that have been tested
through this generic, which CFPB wants to include on the Intake
Form, need to go through the standard 60-30 day notice for an ICR
Revision to the 3170-0011 collection.
Inventory as of this Action
Requested
Previously Approved
05/31/2015
36 Months From Approved
3,270,000
0
0
418,260
0
0
0
0
0
Under Section 1013(b)(3) of the
Dodd-Frank Act, the Bureau facilitates the centralized collection
of, monitoring of, and response to complaints and inquiries
regarding consumer financial products or services. The tasks of
developing new questions and improving upon existing complaint
questions along with related feedback to improve the complaint
processing system would benefit from the streamlined flexibility of
the generic clearance process. This generic clearance will allow
the Bureau to test and pilot new and improved questions and
requests for information. Stakeholder feedback will be used by
Consumer Response to inform program improvements and enhancements
as well as establishing their priority.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.