Information Collection

Consumer Financial Protection Bureau (CFPB) Inquiries Consumer Satisfaction Survey (Consumer Response)

IC 215361 under ICR 201307-3170-002 · OMB 3170-0042.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0042 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
CFPB Inquiries Consumer Satisfaction Survey - Communications_v2_clean.pdf	Other-Communications
Questionnaire Structure with Call Agent Guidance.xlsx	Other-Questionaire Structure
CFPB Inquiries Consumer Satisfaction Survey - Script additions_ALTERNATE.pdf	Other-Script Alternate
IC Template_-Inquiries (FINAL).pdf IC Template - Inquires Survey	IC Document
CFPB Inquiries Consumer Satisfaction Survey - Usability summary.pdf Usability Test Summary	IC Document
Inquiry questions_Generic Clearance Mapping.xlsx Generic Clearance Mapping	IC Document

IC Title:

Consumer Financial Protection Bureau (CFPB) Inquiries Consumer Satisfaction Survey (Consumer Response)

Agency IC Tracking Number:

10366

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Communications	CFPB Inquiries Consumer Satisfaction Survey - Communications_v2_clean.pdf	Yes	Yes	Fillable Fileable
Other-Questionaire Structure	Questionnaire Structure with Call Agent Guidance.xlsx	Yes	Yes	Fillable Fileable
Other-Script Alternate	CFPB Inquiries Consumer Satisfaction Survey - Script additions_ALTERNATE.pdf	Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 4,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	4,000	4,000
Annual IC Time Burden (Hours)	667	667
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
IC Template - Inquires Survey	IC Template_-Inquiries (FINAL).pdf	02/26/2015
Usability Test Summary	CFPB Inquiries Consumer Satisfaction Survey - Usability summary.pdf	02/26/2015
Generic Clearance Mapping	Inquiry questions_Generic Clearance Mapping.xlsx	02/26/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.