Consumer Financial Protection Bureau (CFPB) Inquiries Consumer Satisfaction Survey (Consumer Response)

Generic Clearance for Consumer Complaint and Information Collection System (Testing and Feedback)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0042 can be found here:

Documents and Forms

Document Name Document Type
CFPB Inquiries Consumer Satisfaction Survey - Communications_v2_clean.pdf Other-Communications
Questionnaire Structure with Call Agent Guidance.xlsx Other-Questionaire Structure
CFPB Inquiries Consumer Satisfaction Survey - Script additions_ALTERNATE.pdf Other-Script Alternate
IC Template_-Inquiries (FINAL).pdf IC Template - Inquires Survey IC Document
CFPB Inquiries Consumer Satisfaction Survey - Usability summary.pdf Usability Test Summary IC Document
Inquiry questions_Generic Clearance Mapping.xlsx Generic Clearance Mapping IC Document

Information Collection (IC) Details

IC Title:	Consumer Financial Protection Bureau (CFPB) Inquiries Consumer Satisfaction Survey (Consumer Response)	Agency IC Tracking Number:	10366

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Communications	CFPB Inquiries Consumer Satisfaction Survey - Communications_v2_clean.pdf	Yes	Yes	Fillable Fileable
Other-Questionaire Structure	Questionnaire Structure with Call Agent Guidance.xlsx	Yes	Yes	Fillable Fileable
Other-Script Alternate	CFPB Inquiries Consumer Satisfaction Survey - Script additions_ALTERNATE.pdf	Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 4,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	4,000	4,000
Annual IC Time Burden (Hours)	667	667
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
IC Template - Inquires Survey	IC Template_-Inquiries (FINAL).pdf	02/26/2015
Usability Test Summary	CFPB Inquiries Consumer Satisfaction Survey - Usability summary.pdf	02/26/2015
Generic Clearance Mapping	Inquiry questions_Generic Clearance Mapping.xlsx	02/26/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.