Form CMS-10003 Notice of Denial of Medical Coverage

Important: This notice explains your right to appeal our decision. Read this notice carefully. If you need help,
you can call one of the numbers listed on the last page under “Get help & more information.”

Notice of Denial of Medical Coverage
{Replace Denial of Medical Coverage with Denial of Payment, if applicable}
Date:

Member number:

Name:
[Insert other identifying information, as necessary (e.g., provider name, enrollee’s Medicaid number, service
subject to notice, date of service)]

Your request was denied
We’ve {Insert appropriate term: denied, stopped, reduced, suspended} the {payment of} medical services/items
listed below requested by you or your doctor [provider]:

Why did we deny your request?
We {Insert appropriate term: denied, stopped, reduced, suspended} the {payment of} medical services/items listed
above because {Provide specific rationale for decision and include State or Federal law and/or Evidence of
Coverage provisions to support decision}:

You have the right to appeal our decision
You have the right to ask {health plan name} to review our decision by asking us for an appeal [Insert Medicaid
information, if applicable: and/or you can request a State Fair Hearing. You can ask for both types of review at
the same time, as long as you meet the deadlines. If you ask us for an appeal first, you may miss the deadline for
requesting a State Fair Hearing.]:
Appeal: Ask {health plan name} for an appeal within 60 days [Insert State Medicaid timeframe, if different] of
the date of this notice. We can give you more time if you have a good reason for missing the deadline.
State Fair Hearing: Ask for a State Fair Hearing within (
to ( ) days if you have a good reason for being late.

) days of the date of this notice. You have up

If we’re stopping or reducing a service, you can keep getting the service while your case is being
reviewed. If you want the service to continue, you must ask for an appeal (Insert, if applicable:
or a State Fair Hearing) within 10 days of the date of this notice or before the service is stopped
or reduced, whichever is later. Your provider must agree that you should continue getting the
service. If you lose your State Fair Hearing appeal, you may have to pay for these services.
Form CMS 10003-NDMCP (Exp. xx/xxxx)

OMB Approval 0938-0829

If you want someone else to act for you
You can name a relative, friend, attorney, doctor, or someone else to act as your representative. If you want
someone else to act for you, call us at: {number(s)} to learn how to name your representative. TTY users call
{number}. Both you and the person you want to act for you must sign and date a statement confirming this is what
you want. You’ll need to mail or fax this statement to us.
Important Information About Your Appeal Rights

There are 2 kinds of appeals
Standard Appeal – We’ll give you a written decision on a standard appeal within 30 days [Insert timeframe for
standard Medicaid appeals, if different] after we get your appeal. Our decision might take longer if you ask for an
extension, or if we need more information about your case. We’ll tell you if we’re taking extra time and will
explain why more time is needed. If your appeal is for payment of a service you’ve already received, we’ll give
you a written decision within 60 days.
Fast Appeal – We’ll give you a decision on a fast appeal within 72 hours after we get your appeal. You can ask
for a fast appeal if you or your doctor believe your health could be seriously harmed by waiting up to 30 days for a
decision.
We’ll automatically give you a fast appeal if a doctor asks for one for you or supports your request. If you
ask for a fast appeal without support from a doctor, we’ll decide if your request requires a fast appeal. If we don’t
give you a fast appeal, we’ll give you a decision within 30 days.

How to ask for an appeal with {health plan name}
Step 1: You, your representative, or your doctor [provider] must ask us for an appeal [or State Fair Hearing].
Your {written} request must include:
 Your name
 Address
 Member number
 Reasons for appealing
 Any evidence you want us to review, such as medical records, doctors’ letters, or other information that
explains why you need the item or service. Call your doctor if you need this information.
[Insert, if applicable: You can ask to see the medical records and other documents we used to make our decision
before or during the appeal. At no cost to you, you can also ask for a copy of the guidelines we used to make our
decision.]
Step 2: Mail, fax, or deliver your appeal {or call us}.
For a Standard Appeal:
Address:
{Phone:}

Fax:

{Insert, if applicable: If you ask for a standard appeal by phone, we will send you a letter confirming what you
told us.}
For a Fast Appeal:

Phone:

Form CMS 10003-NDMCP (Exp. xx/xxxx)

Fax:
OMB Approval 0938-0829

What happens next?
If you ask for an appeal and we continue to deny your request for {payment of} a service, we’ll send you a written
decision and automatically send your case to an independent reviewer. If the independent reviewer denies your
request, the written decision will explain if you have additional appeal rights.
[Insert additional State-specific Medicaid rules, as applicable.]

How to ask for a Medicaid State Fair Hearing
[You have the right to ask for a State Fair Hearing without asking us (health plan) to review our
decision first.]
Step 1: You or your representative must ask for a State Fair Hearing (in writing) within ( ) days
of the date of this notice. You have up to ( ) days if you have a good reason for your request being
late.
Your {written} request must include:
 Your name
 Address
 Member number
 Reasons for appealing
 Any evidence you want us to review, such as medical records, doctors’ letters, or other
information that explains why you need the item or service. Call your doctor if you need this
information.
Step 2: Send your request to:

Address:
Phone:

Fax:

What happens next?
The State will hold a hearing. You may attend the hearing in person or by phone. You’ll be asked to
tell the State why you disagree with our decision. You can ask a friend, relative, advocate, provider,
or lawyer to help you. You’ll get a written decision within ( ) days. The written decision will
explain if you have additional appeal rights.
[A copy of this notice has been sent to:]

Get help & more information
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{Health Plan Name} Toll Free:
TTY users call:
{Insert plan hours of operation}
1-800-MEDICARE (1-800-633-4227), 24 hours, 7 days a week. TTY users call: 1-877-486-2048
Medicare Rights Center: 1-888-HMO-9050
Elder Care Locator: 1-800-677-1116
[Medicaid/State contact information]

Form CMS 10003-NDMCP (Exp. xx/xxxx)

OMB Approval 0938-0829