Justification for No Material/Nonsubstantive Change for
“Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery”
In September 2013, the Office of Government Information Services (OGIS), revised their customer service assessment as follows:
On Question 3, three choices (Was rude, Was unresponsive, Other, Please explain:) were removed.
New Question 4 requests information for assessing Plain Language use.
Old Question 7 became new Question 10, removing the word “handout” from the choice “OGIS presentation” and replacing choice “Other (please specify)” with “OGIS website”.
A couple of other minor changes were removing the last four digits of the zip code and removing the area code (202) telephone number. Toll-free number remains on survey.
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | TFECHHEL |
| File Modified | 0000-00-00 |
| File Created | 2021-01-28 |