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pdfSea Grant Constituent Engagement Survey
Introduction
The Sea Grant mission is to understand and predict changes in the Earth’s environment and conserve and manage
coastal and marine resources to meet our nation’s economic, social and environmental needs. To improve the quality of
Sea Grant’s engagement with the public we invite you to complete this survey based on your experiences with Sea Grant
during the past two years. During this time period, Sea Grant has operated under the following four mission goal areas:
ecosystems, climate, weather and water, and commerce and transportation. Individual survey responses will be compiled
in a summary of aggregated results and will be used to help Sea Grant improve its engagement with you. The survey
should take no more than 15 minutes to complete.
Do you use Sea Grant products, services and information?
j Yes
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n
j No
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Page 1
Sea Grant Constituent Engagement Survey
Introduction
Think about your experiences with Sea Grant over the
past two years. From the following topics, please
identify how frequently you have interacted with a
Sea Grant representative or used Sea Grant products,
services and information (select all that apply)?
Several
Daily
Weekly
Monthly
Times a
Year
Once a
Year
Never
Charting
j
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n
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Climate
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Coastal
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Coasts
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Education
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Fisheries
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GeoSpatial
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Habitats
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Oceans
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Outreach
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Research
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Satellites
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Weather
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j
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j
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j
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Communities
Other (please specify)
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Page 2
Sea Grant Constituent Engagement Survey
Accessibility
Based on the Sea Grant products, services and information you have
identified, please rate Sea Grant’s accessibility for each of the following
statements.
Strongly
Agree
Agree Undecided Disagree
Strongly
Disagree
N/A
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The Sea Grant product or information was easy to use.
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Sea Grant made it easy for me to learn what products,
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It was easy for me to locate Sea Grant products, services
and information.
I was able to obtain the Sea Grant products, services and
information I needed.
It was easy to find a Sea Grant employee to handle my
request.
services and information were available.
What difficulties, if any, did you have accessing Sea Grant products, services and information, and how can Sea
Grant improve accessibility?
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Page 3
Sea Grant Constituent Engagement Survey
Responsiveness
Based on your experiences with Sea Grant products, services and
information you previously identified, please rate Sea Grant’s
responsiveness for each of the following statements.
Strongly
Agree
Agree Undecided Disagree
Strongly
Disagree
N/A
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Sea Grant tried to meet my needs.
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Sea Grant’s products, services and information met my
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Sea Grant was receptive to my input.
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Sea Grant let me know how they used my input.
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Sea Grant was adaptive in addressing emerging issues.
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I am confident in Sea Grant’s ability to respond to my
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I was satisfied with the timeliness of Sea Grant’s response
to my request(s).
needs.
Sea Grant understood local and regional issues that are
important to me.
Sea Grant provided opportunities to give my input and
feedback.
needs in a time of crisis.
What more can you say about the responsiveness of Sea Grant products, services and information, and how Sea
Grant can improve its responsiveness?
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Page 4
Sea Grant Constituent Engagement Survey
Respect for Partners
Based on your experiences with Sea Grant products, services and
information you previously identified, please rate Sea Grant’s respect for
partners for each of the following statements.
Strongly
Agree
Agree Undecided Disagree
Strongly
Disagree
N/A
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Sea Grant respected my knowledge, skills and abilities.
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Sea Grant provided opportunities for collaboration.
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I was satisfied with the level of collaboration with Sea
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My input was reflected in Sea Grant’s actions.
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Sea Grant encouraged ongoing dialogue with me.
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I was satisfied with the professionalism and courtesy of the
Sea Grant staff who assisted me.
Sea Grant understood my individual and/or organization’s
capabilities.
Grant.
How can Sea Grant enhance and better leverage its partnership with you and/or your organization?
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Page 5
Sea Grant Constituent Engagement Survey
General Sea Grant Questions
How likely are you to suggest Sea Grant’s products, services and information to others?
j Extremely Likely
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n
j Likely
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j Undecided
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j Unlikely
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j Extremely Unlikely
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j N/A
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What was your overall level of satisfaction with Sea Grant?
j Extremely Satisfied
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n
j Satisfied
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j Undecided
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j Unsatisfied
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j Extremely Unsatisfied
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j N/A
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What Sea Grant products, services and information did you use?
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How could Sea Grant improve the products that most interest you or the products you are
interested in but find challenging to use?
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Page 6
Sea Grant Constituent Engagement Survey
Do you have any other suggestions for improving Sea Grant’s accessibility,
responsiveness and respect for partners?
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Page 7
Sea Grant Constituent Engagement Survey
General Questions
Which best describes you? (Select only one response)
j Business/Industry
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j News media
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n
j Coastal Ecosystem Learning Center
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j Coastal Zone Management
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j Cooperative Institute
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j Fishing, Commercial
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n
j NonGovernmental Organization
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j Oil and Gas
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j Ports and Harbors
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j Private Citizen
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j Local Government
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j Retiree
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j National Estuary Program
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j Other (please specify)
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j Sea Grant
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j National Estuarine Research Reserve
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j Other Federal Agency
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j Fishing, Recreational
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j K12 Education
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j State Agency
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j University faculty/staff
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n
We may follow up with some respondents to obtain more information. May we contact you
to follow up on this survey?
j Yes
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j No
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Would you like to see a copy of the results of this survey? If so, please provide your
contact information below.
j Yes
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j No
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n
Your name and email address are requested but are not necessary for
your response to be included.
Name:
Organization:
State:
6
ZIP/Postal Code:
Email Address:
Page 8
Sea Grant Constituent Engagement Survey
Paperwork Reduction Act Information: In accordance with Executive Order 12862, the National Performance Review, and good management
practices, Sea Grant offices seek to determine whether their customers are satisfied with the services and/or products they are receiving and whether
they have suggestions as to how the services/products may be improved or made more useful. The information will be used to improve Sea Grant’s
products and services. Responses to this survey are completely voluntary. No confidentiality can be provided for responses, but you need not supply
your name or address. Public reporting burden for this collection of information is estimated to average 15 minutes per response. Send comments
regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Sarah
Brabson, CIOPPA1, Station 9826, 1315 EastWest Highway, Silver Spring, MD 20910.
Notwithstanding any other provision of the law, no person is required to respond to, nor shall any person be subject to a penalty for failure to
comply with, a collection of information subject to the requirements of the Paperwork Reduction Act, unless that collection of information displays a
currently valid OMB Control Number.
Page 9
Sea Grant Constituent Engagement Survey
Thank You
Thank you from Sea Grant. We value your opinion.
Page 10
| File Type | application/pdf |
| File Modified | 2013-10-31 |
| File Created | 2013-10-28 |