The information collection requirement is necessary to obtain customer satisfaction metrics from users of the organization's web site and from those engaged by public affairs and social media initiatives. This collection is necessary for DoD IG's compliance with OMB Digital Strategy Milestone 8.2 and will enable the organization to make data-driven decisions on service performance and increase customer satisfaction.
EO: EO 13576 Name/Subject of EO: null
EO: EO 13571 Name/Subject of EO: null
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.