DFAS Customer Satisfaction Surveys--Generic

Forms and Documents

Document	Type	Status	Availability
Supporting Statement PART B_01-29-14_FINAL.doc	Supporting Statement B	Uploaded 2014-01-29	Available
Supporting Statement PART A_03-12-2014.doc	Supporting Statement A	Uploaded 2014-03-12	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
5627	DFAS Customer Satisfaction Surveys--Generic	Other-ADN	Unchanged
211849	DFAS Vendor pay Customer Satisfaction Survey	Other-Survey	New

ICR Details

OMB Control No: 0730-0003	ICR Reference No: 201401-0730-001
Status: Historical Active	Previous ICR Reference No: 201012-0730-001
Agency/Subagency: DOD/DFAS	Agency Tracking No:
Title: DFAS Customer Satisfaction Surveys--Generic
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 03/12/2014
	Date Received in OIRA: 01/30/2014
Terms of Clearance: This collection is approved based on the revised materials provided by the Department.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2017	36 Months From Approved	03/31/2014
Responses	219,300	0	230,000
Time Burden (Hours)	21,739	0	8,000
Cost Burden (Dollars)	586,926	0	0

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Abstract: The Defense Finance and Accounting Service (DFAS) intends to conduct a number of surveys designed to measure the perception and quality of service we provide. The information collected will be used internally to determine where and to what extent services are satisfactory, and to identify areas for improvememt. Survey respondents used under this generic clearance may include: contractors, vendors; annuitants; civil service employees, and retired civil service and military.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 46928	08/02/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 4456	01/28/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
DFAS Vendor pay Customer Satisfaction Survey
DFAS Customer Satisfaction Surveys--Generic

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	219,300	230,000	0	0	-10,700	0
Annual Time Burden (Hours)	21,739	8,000	0	0	13,739	0
Annual Cost Burden (Dollars)	586,926	0	0	0	586,926	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Decrease in number of respondents and increase in the number of hours.

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Annual Cost to Federal Government: $301,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/30/2014

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