The SalesForce Customer Relationship Management System Web-form allowing an Individual to Submit Correspondence to FEMA

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
SalesForce	Form	New	Repair queued
Supporting Statement, (SalesForce) OMB Collection 1660-NW83.doc	Supporting Statement A	Uploaded 2014-03-05	Repair queued
Published 30 Day FRN for OMB Collection 1660-NW83, 2-28-2014.pdf	Supplementary Document	Uploaded 2014-02-28	Repair queued
Published 60 Day FRN for OMB Collection 1660-NW83, 11-18-2013.pdf	Supplementary Document	Uploaded 2014-02-03	Repair queued
SORN, Federal Register, Volume 73 Issue 228 (Tuesday, November 25, 2008).mht	Supplementary Document	Uploaded 2014-02-28	Repair queued
privacy_pia_dhs all_contacts lists_20130321.pdf	Supplementary Document	Uploaded 2014-02-03	Repair queued
PTA FEMA - SalesForce Customer Relationship Management System 20130613 PRIV FINAL.pdf	Supplementary Document	Uploaded 2014-02-03	Repair queued
SalesForce_Public_LAW-107publ347_116STAT2944.pdf	Supplementary Document	Uploaded 2014-02-03	Repair queued
Executive Order 13411.pdf0.pdf	Supplementary Document	Uploaded 2014-02-03	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
210559	SalesForce	Form	New

ICR Details

OMB Control No:	ICR Reference No: 201402-1660-001
Status: Historical Inactive	Previous ICR Reference No:
Agency/Subagency: DHS/FEMA	Agency Tracking No:
Title: The SalesForce Customer Relationship Management System Web-form allowing an Individual to Submit Correspondence to FEMA
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn	Conclusion Date: 07/11/2014
	Date Received in OIRA: 05/01/2014
Terms of Clearance: The agency and OMB agree this collection is not subject to the PRA.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date		36 Months From Approved
Responses	0	0	0
Time Burden (Hours)	0	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: FEMA correspondence teams respond to questions from individuals covering various topics. Depending on the topic searched, the CRM queries the database of pre-approved questions and answers. If the search result does not provide the desired answer, the citizen is provided a link to the web-form to submit their inquiry (i.e. question/comment) to the proper component (i.e. program office) for a response. In general, a citizen's inquiry may range from publications requests, how to apply for grants, or reimbursement criterion. The minimal collection of Personally Identifiable Information (PII) is necessary for FEMA correspondence teams to carry out their mission of responding to citizens who seek assistance.

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Authorizing Statute(s): EO: EO 13411 Name/Subject of EO: Improving Assistance for Disaster Victims
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 69097	11/18/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 11455	02/28/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
SalesForce	None	SalesForce

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The previously approved burden hours were 0 as this is a new collection and the current estimated annual hour burden is 833 hours. Therefore, the burden hours are positive program changes.

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Annual Cost to Federal Government: $645,008

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/01/2014

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