Various Customer Feedback Activities

Generic Clearance for Data User and Customer Evaluation Surveys

ACS Messaging Benchmark Supporting Statement Attachment A_ Works Referenced and Cited_Final_1.20.14

Various Customer Feedback Activities

OMB: 0607-0760

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Supporting Statement Attachment A – References and Works Cited

OMB Control Number 0607-0760

American Community Survey, US Census Bureau

Benchmark Survey References and Works Cited

Supporting Statement Attachment A


Aberbach, J. (1969). “Alienation and political behavior”. American Political Science Review. 63: pp 86-99.


Bates N., Mulry M.. (2007). Segmenting the Population for the Census 2010 Integrated Communications Program. C2PO Census Integrated Communications Research Memoranda. Series No. 1.


Bates, N. et al. (2009). “Messaging to America: Census Barriers, Attitudes, and Motivators Survey Research (CBAMS)”. AAPOR Conference Paper. Hollywood, Florida.


Chestnut J. (2010). Testing an Additional Mailing Piece in the American Community Survey. 2009 American Community Survey Additional Mailing Test.


Cisneros, R. & T. Boone (May 2013). “American Community Survey Program Integrated Communications Plan”. American Community Survey Program.


Citrin, J., Muste C. (1999). “Trust in government”. Measures of Political Attitudes. Ed. JP Robinson et al. New York: Academic Press.


Cohen, J. (1992). “A Power Primer”. Psychological Bulletin. Vol 112, No. 1: pp 155-159.


Conrey, F., ZuWallack, R., Locke, R. (2012). “Census Barriers, Attitudes, and Motivators Survey II: Final Report”. ICF Macro.


Gerber, A. Green, D. (2012). “Field Experiments: Design, Analysis, and Interpretation”. Norton Press.


Greene, W. (1997). “Econometric Analysis”. Third Edition. Prentice Hall Press.


Groves R.. (1 March 2012). The Pros and Cons of Making the Census Bureau’s American Community Survey Voluntary. Testimony before House Committee on Oversight and Government Reform.


Leslie, T. (13 Nov. 1996). “U.S. Census Test – Mail Response Analysis”. 1996 National Content Survey DSSD Memorandum No. 2.


Levi, M., Stoker L (2000). “Political trust and trustworthiness”. Annual Review of Political Science. 3:475-507.


Navarro, A., King K., M. Starsinic (27 Sept. 2011). “Comparison of the american community survey voluntary versus mandatory estimates”. ACS Research and Evaluation Program.


Newburger, E. (July 2009). “2010 Census Communications Campaign Creative Copy Testing (Phase 1) Final Summary Report”. C2PO Census Integrated Communications Research Memoranda Series, No. 13.


Newburger, E. (Nov. 2009). “2010 Census Communications Campaign Creative Copy Testing (Phase 2) Final Summary Report”. C2PO Census Integrated Communications Research Memoranda Series, No. 16.


Olson, T. (2013). 2012 ACS Self Response Data. Respondent Advocate for Household Surveys.


Rainie, L. (6 June 2013). “Cell phone ownership hits 91% of adults.” Pew Research Center Internet & American Life Project.


Schwede, L. (2008). “Carrot or Stick Approach to Reminder Cards: What do Cognitive Respondents Think?”. Conference Paper, 2008 AAPOR: Section of Survey Research Methods.


Sur, P and S Slattery (2013). “North American Wireless Industry Survey: 2012”. Pricewaterhouse Coopers.


Stokes, D. (1962). “Popular evaluations of government: an empirical assessment”. Ethics and Bigness: Scientific, Academic, Religious, Political, and Military. Ed. H Cleveland, HD Lasswell. pp. 61-72. New York: Harper Books.


United States Census Bureau (April 2009). “American Community Survey: Design and Methodology”. US Department of Commerce.

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