Generic Clearance for Data User and Customer Evaluation Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form Focus Group Discus Focus Group Discussion Outline	Form and Instruction	New	Available
Form American Community American Community Survey Customer Feedback	Form and Instruction	New	Available
Form American Community American Community Survey Customer Feedback	Form and Instruction	New	Available
Form American Community American Community Survey Customer Feedback	Form and Instruction	New	Available
Form ITMD Customer Sati ITMD Customer Satisfaction	Form	New	Available
Form EMD customer servi EMD customer service survey	Form and Instruction	New	Available
Form EMD Customer Servi EMD Customer Service Survey (Revised)	Form and Instruction	New	Available
Form Census Information Census Information Center (CIC) Program Annual Report	Form and Instruction	New	Available
Form State Data Center State Data Center (SDC) 2016 Annual Report	Form	New	Available
Form Screener Screener	Form	New	Available
Form Focus Group Guide Focus Group Guide	Form	New	Available
Form Statistics in Scho Statistics in Schools Logo and Tagline Questionnai	Form	New	Available
Form SDC Feedback Surve SDC Feedback Survey - Questionnaire	Form	Removed	Available
Form CIC Feedback Surve CIC Feedback Survey - Questionnaire	Form	Removed	Available
Form Alteryx Feedback S Alteryx Feedback Survey	Form	Removed	Available
Form Field Training Eve Field Training Events Satisfaction Survey	Form	Removed	Available
Form CSM System Satisfa CSM System Satisfaction Survey	Form	Removed	Available
Form Survey of U.S. Cen Survey of U.S. Census Bureau's AFF Enhancements	Form	Removed	Repair queued
Form AES Support Servic AES Support Services Customer Satisfaction Survey	Form	Removed	Available
Form CIC Annual Report CIC Annual Report	Form	Removed	Available
Form ACS Federal Data U ACS Federal Data Users Workshop Feedback Comment Card	Form	Removed	Available
Form Training Web Site Training Web Site Satisfaction Survey	Form	Removed	Available
omb_clearance_template.docx	Supplementary Document	Uploaded 2014-07-23	Available
previouscustsats.xlsx	Supplementary Document	Uploaded 2014-03-12	Repair queued
supporting statement part B.docx	Supporting Statement B	Uploaded 2014-03-12	Available
supporting statement part A.docx	Supporting Statement A	Uploaded 2014-03-12	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
224453	Economic Census Round 3 Focus Group Discussion	Form and Instruction	New	Focus Group Discussion Outline
222783	American Community Survey Customer Feedback	Form and Instruction	New	American Community Survey Customer Feedback
222783	American Community Survey Customer Feedback	Form and Instruction	New	American Community Survey Customer Feedback
222783	American Community Survey Customer Feedback	Form and Instruction	New	American Community Survey Customer Feedback
222595	International Trade Management Division's FY 2016 Customer Service Survey	Form	New	ITMD Customer Satisfaction
222449	Economic Management Division (EMD) Customer Service Survey	Form and Instruction	New	EMD customer service survey
222449	Economic Management Division (EMD) Customer Service Survey	Form and Instruction	New	EMD Customer Service Survey (Revised)
222407	Census Information Center (CIC) Program Annual Report	Form and Instruction	New	Census Information Center (CIC) Program Annual Report
222171	State Data Center (SDC) 2016 Annual Report	Form	New	State Data Center (SDC) 2016 Annual Report
218578	2017 Economic Census Messaging	Form	New	Screener
218578	2017 Economic Census Messaging	Form	New	Focus Group Guide
218427	Statistics in Schools Logo and Tagline	Form	New	Statistics in Schools Logo and Tagline Questionnai
217025	Generic Clearance For Data User Customer Evaluation Surveys - WBA	Other-Focuc Group Discussion Outline - Businesses	New
216459	ACS Data Users Conference and Workshop Evaluation Forms	Other-Conference Evaluation Form	New
215872	American Community Survey Data Users Group Member Survey	Other-ACS Data Users Group Survey	New
210196	Various Customer Feedback Activities	Other-ACS Messaging -- Key Informant Interviews Enclosure 1	Removed
206226	Various Customer Feedback Activities	Form	Removed	SDC Feedback Survey - Questionnaire
206226	Various Customer Feedback Activities	Form	Removed	CIC Feedback Survey - Questionnaire
206226	Various Customer Feedback Activities	Other-2012 Economic Census Focus Groups - Recruitment Questionna	Removed
205280	Alteryx Feedback Survey	Form	Removed	Alteryx Feedback Survey
204930	Customer Services Management System Satisfaction Survey & Field Training Events Satisfaction Survey	Form	Removed	Field Training Events Satisfaction Survey
204930	Customer Services Management System Satisfaction Survey & Field Training Events Satisfaction Survey	Form	Removed	CSM System Satisfaction Survey
204170	American FactFinder Beta Site Testing Survey	Form	Removed	Survey of U.S. Census Bureau's AFF Enhancements
203892	Automated Export System Support Services Customer Satisfaction Survey	Other-Invitation Email	Removed
203892	Automated Export System Support Services Customer Satisfaction Survey	Form	Removed	AES Support Services Customer Satisfaction Survey
202326	Training Evaluations & Foreign Trade Webinar Survey	Other-Training Evaluations -- Enclosure 1	Removed
202001	Census Information Center (CIC) Annual Report	Other-Survey Invitation	Removed
202001	Census Information Center (CIC) Annual Report	Form	Removed	CIC Annual Report
200940	ACS Program Review - Stakeholder Feedback Form	Other-ACS Program Review - Informational Webpage	Removed
198314	ACS Federal Data Users Workshop Feedback Comment Card	Form	Removed	ACS Federal Data Users Workshop Feedback Comment Card
198174	Training Web Site Customer Survey	Form	Removed	Training Web Site Satisfaction Survey
197383	CALL Team Customer Survey	Other-questionnaire	Removed
196144	Various Customer Surveys	Other-ACS Redesigned Website Instrument	Removed

ICR Details

OMB Control No: 0607-0760	ICR Reference No: 201403-0607-004
Status: Historical Active	Previous ICR Reference No: 201010-0607-001
Agency/Subagency: DOC/CENSUS	Agency Tracking No:
Title: Generic Clearance for Data User and Customer Evaluation Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/23/2014
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/09/2014
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2017	36 Months From Approved	07/31/2014
Responses	30,000	0	24,000
Time Burden (Hours)	15,000	0	12,000
Cost Burden (Dollars)	0	0	0

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Abstract: The Census Bureau is requesting an extension of the generic clearence to conduct customer satisfaction research which may be in the form of mailed or electronic questionnaires and focus groups or personal interviews to help it to continue its customer-focus and effective improvements to the quality of Census Bureau products and services. The Census Bureau provides OMB with a copy of questionnaires and materials in advance of any data collection activity.

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Authorizing Statute(s): EO: EO 12862
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 69643	11/20/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 26710	05/09/2014
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 11

table that charts list of burden

IC Title	Form No.	Form Name
2017 Economic Census Messaging	Focus Group Guide, Screener	Focus Group Guide ,   Screener
ACS Data Users Conference and Workshop Evaluation Forms
ACS Federal Data Users Workshop Feedback Comment Card	ACS Federal Data Users Workshop Feedback Comment C	ACS Federal Data Users Workshop Feedback Comment Card
ACS Program Review - Stakeholder Feedback Form
Alteryx Feedback Survey	Alteryx Feedback Survey	Alteryx Feedback Survey
American Community Survey Customer Feedback	American Community Survey Customer Feedback , American Community Survey Customer Feedback , American Community Survey Customer Feedback	American Community Survey Customer Feedback ,   American Community Survey Customer Feedback ,   American Community Survey Customer Feedback
American Community Survey Data Users Group Member Survey
American FactFinder Beta Site Testing Survey	Survey of U.S. Census Bureau's AFF Enhancements	Survey of U.S. Census Bureau's AFF Enhancements
Automated Export System Support Services Customer Satisfaction Survey	AES Support Services Customer Satisfaction Survey	AES Support Services Customer Satisfaction Survey
CALL Team Customer Survey
Census Information Center (CIC) Annual Report	CIC Annual Report	CIC Annual Report
Census Information Center (CIC) Program Annual Report	Census Information Center (CIC) Program Annual Rep	Census Information Center (CIC) Program Annual Report
Customer Services Management System Satisfaction Survey & Field Training Events Satisfaction Survey	CSM System Satisfaction Survey , Field Training Events Satisfaction Survey	CSM System Satisfaction Survey ,   Field Training Events Satisfaction Survey
Economic Census Round 3 Focus Group Discussion	Focus Group Discussion Outline	Focus Group Discussion Outline
Economic Management Division (EMD) Customer Service Survey	EMD Customer Service Survey, EMD customer service survey	EMD customer service survey ,   EMD Customer Service Survey (Revised)
Generic Clearance For Data User Customer Evaluation Surveys - WBA
International Trade Management Division's FY 2016 Customer Service Survey	ITMD Customer Satisfaction	ITMD Customer Satisfaction
State Data Center (SDC) 2016 Annual Report	State Data Center (SDC) 2016 Annual Report	State Data Center (SDC) 2016 Annual Report
Statistics in Schools Logo and Tagline	Statistics in Schools Logo and Tagline Questionnai	Statistics in Schools Logo and Tagline Questionnai
Training Evaluations & Foreign Trade Webinar Survey
Training Web Site Customer Survey	Training Web Site Satisfaction Survey	Training Web Site Satisfaction Survey
Various Customer Feedback Activities
Various Customer Feedback Activities	CIC Feedback Survey - Questionnaire, SDC Feedback Survey - Questionnaire	CIC Feedback Survey - Questionnaire ,   SDC Feedback Survey - Questionnaire
Various Customer Surveys

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	30,000	24,000	0	6,000	0	0
Annual Time Burden (Hours)	15,000	12,000	0	3,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Expecting increased activity under generic clearance during upcoming three years.

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Annual Cost to Federal Government: $25,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/09/2014

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