Generic Clearance for Data User and Customer Evaluation Surveys

Forms and Documents

Document Name	Status
Form Alteryx Feedback S Alteryx Feedback Survey Form	New
Form CSM System Satisfa Customer Services Management System Satisfaction Survey & Field Training Events Satisfaction Survey Form	New
Form Survey of U.S. Cen American FactFinder Beta Site Testing Survey Form	New
Form AES Support Servic Automated Export System Support Services Customer Satisfaction Survey Form	New
Form CIC Annual Report Census Information Center (CIC) Annual Report Form	New
Form ACS Federal Data U ACS Federal Data Users Workshop Feedback Comment Card Form	New
Form Training Web Site Training Web Site Customer Survey Form	New
previouscustsats.xlsx Supplementary Document	2010-10-05
supporting statement part B revised 10_4_2010.wpd Supporting Statement B	2010-10-05
supporting statement part A REV 1_28_2011.wpd Supporting Statement A	2011-01-28

IC Document Collections

IC ID	Document Title	Status
210196	Various Customer Feedback Activities Other-ACS Messaging -- Deliberative Focus Groups Enclosure 1	New
206226	Various Customer Feedback Activities Other-2012 Economic Census Focus Groups - Recruitment Questionna	New
205280	Alteryx Feedback Survey Form	New
204930	Customer Services Management System Satisfaction Survey & Field Training Events Satisfaction Survey Form	New
204170	American FactFinder Beta Site Testing Survey Form	New
203892	Automated Export System Support Services Customer Satisfaction Survey Form	New
202326	Training Evaluations & Foreign Trade Webinar Survey Other-Training Evaluations -- Enclosure 1	New
202001	Census Information Center (CIC) Annual Report Form	New
200940	ACS Program Review - Stakeholder Feedback Form Other-ACS Program Review - Informational Webpage	New
198314	ACS Federal Data Users Workshop Feedback Comment Card Form	New
198174	Training Web Site Customer Survey Form	New
197383	CALL Team Customer Survey Other-questionnaire	New
196144	Various Customer Surveys Other-ACS Redesigned Website Instrument	New

ICR Details

OMB Control No: 0607-0760	ICR Reference No: 201010-0607-001
Status: Historical Active	Previous ICR Reference No: 200902-0607-001
Agency/Subagency: DOC/CENSUS	Agency Tracking No:
Title: Generic Clearance for Data User and Customer Evaluation Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 02/02/2011
	Date Received in OIRA: 10/29/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2014	36 Months From Approved	02/28/2011
Responses	24,000	0	24,000
Time Burden (Hours)	12,000	0	12,000
Cost Burden (Dollars)	0	0	0

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Abstract: The Census Bureau is requesting an extension of the generic clearence to conduct customer satisfaction research which may be in the form of mailed or electronic questionnaires and focus groups or personal interviews to help it to continue its customer-focus and effective improvements to the quality of Census Bureau products and services. The Census Bureau provides OMB with a copy of questionnaires and materials in advance of any data collection activity.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 38775	07/06/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 62761	10/13/2010
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 13

IC Title	Form No.	Form Name
CALL Team Customer Survey
Training Web Site Customer Survey	Training Web Site Satisfaction Survey	Training Web Site Satisfaction Survey
American FactFinder Beta Site Testing Survey	Survey of U.S. Census Bureau's AFF Enhancements	Survey of U.S. Census Bureau's AFF Enhancements
Various Customer Surveys
Training Evaluations & Foreign Trade Webinar Survey
Census Information Center (CIC) Annual Report	CIC Annual Report	CIC Annual Report
Customer Services Management System Satisfaction Survey & Field Training Events Satisfaction Survey	CSM System Satisfaction Survey , Field Training Events Satisfaction Survey	CSM System Satisfaction Survey ,   Field Training Events Satisfaction Survey
ACS Federal Data Users Workshop Feedback Comment Card	ACS Federal Data Users Workshop Feedback Comment C	ACS Federal Data Users Workshop Feedback Comment Card
Alteryx Feedback Survey	Alteryx Feedback Survey	Alteryx Feedback Survey
Automated Export System Support Services Customer Satisfaction Survey	AES Support Services Customer Satisfaction Survey	AES Support Services Customer Satisfaction Survey
ACS Program Review - Stakeholder Feedback Form
Various Customer Feedback Activities
Various Customer Feedback Activities	CIC Feedback Survey - Questionnaire, SDC Feedback Survey - Questionnaire	CIC Feedback Survey - Questionnaire ,   SDC Feedback Survey - Questionnaire

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	24,000	24,000	0	0	0	0
Annual Time Burden (Hours)	12,000	12,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $20,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/22/2010

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