ITMD Set of Customer Survey Correspondence

Invitation E-mail

Dear Valued Automated Export System Participant:

Would you like to have a direct impact concerning customer support tools and services to enhance your ability to file export information electronically in the Automated Commercial Environment and the Automated Export System? Well here is your chance. You have been selected to voice your opinion regarding the support tools and services via the 2016 International Trade Management Division Customer Service Survey.

By completing this survey, you will help us understand how to better assist you both now and in the future. Your feedback could inspire action. Your responses will not be shared with anyone in a way that could personally identify you. Your participation in this study is voluntary. The legal authority under which this information is being collected is Title 13 U.S.C. Chapter 5 Sections 141 and 193. This data collection is approved under OMB No. 0607-0760 and the approval expires 07/31/17. This data collection uses a third-party web site to collect data. This survey does not collect personally identifiable information. The results from this survey will be used to conduct primary research to enhance planning efforts for current and future surveys and censuses.

We appreciate your time and value your feedback. Please click on the link below to begin the survey.

<LINK HERE>

Best regards,

Trade Outreach Branch
International Trade Management Division
Call Center: (800) 549-0595, Option 5
Email: [email protected]

Reminder E-mail

Hello Again Valued Automated Export System Participant:

This is a reminder that you have been selected to voice your opinion on the customer support tools and services via the 2016 International Trade Management Division Customer Service Survey. If you have already submitted a response to our survey, we thank you for your participation.

If you have not had an opportunity to let us know how we can better meet your electronic export filing needs by responding to our survey, there is still time to do so. Please take a few moments to complete our survey, which is still available for a limited amount of time. Your feedback could inspire action.

Your responses will not be shared with anyone in a way that could personally identify you. Your participation in this study is voluntary. The legal authority under which this information is being collected is Title 13 U.S.C. Chapter 5 Sections 141 and 193. This data collection is approved under OMB No. 0607-0760 and the approval expires 07/31/2017. This data collection uses a third-party web site to collect data. This survey does not collect personally identifiable information. The results from this survey will be used to conduct primary research to enhance planning efforts for current and future surveys and censuses.

We appreciate your time and value your feedback. Please click on the link below to begin the survey.

<LINK HERE>

Best regards,

Trade Outreach Branch
International Trade Management Division
Call Center: (800) 549-0595, Option 5
Email: [email protected]

Thank You E-mail

Dear Valued Automated Export System Participant:

Thank you for participating in the 2016 International Trade Management Division Customer Service Survey. The responses you provided will greatly assist us as we aim to further improve our customer service and enhance your ability to file export information electronically. We commend your voluntary efforts in completing our survey. Do not hesitate to let us know if there is anything we can do to assist with your export filing needs in the future. As always, you can contact us at: [email protected] or (800) 549-0595, option 5.

Best regards,

Trade Outreach Branch
International Trade Management Division
Call Center: (800) 549-0595, Option 5
Email: [email protected]