Minutes
|
Topic
|
:05
|
Moderator
introduction/overview of session
|
:05
|
Home & Family:
|
:10
|
Mortgage & Finances:
“How
did you go about financing your home mortgage?’
“I
understand you are struggling with your mortgage today…
can you tell me about that?”
“How
long have you been concerned about making your mortgage
payments?”
“How
is that concern about your mortgage affecting you and your
family?
|
:10
|
Assistance Programs:
“If
you are – or were – actively looking for help with
your mortgage, what kind of help would you be looking for?
“Where
or how would you look for that help?”
“Do
you know of any foreclosure prevention assistance programs
available today?”
“Have
you looked into, or reached out to, any of those assistance
programs?”
“What
would make you interested in reaching out to a foreclosure
prevention assistance program?”
What
types of things have prevented you from reaching out to an
assistance program?
|
:10
|
MHA & Claims:
“I’d
like to share a little more information about a specific program
– Making Home Affordable – and find out what you
think…”
“What would
be the best way for Making Home Affordable to make you aware of
the program?”
|
:05
|
Moderator wrap-up/thank
respondent
|